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Support and Training

SupportSNL client support advisors are experts in financial analysis, your sector and SNL’s products. Tell your SNL expert what you’re trying to do from a business perspective. You’ll get some easily-applied tips that will harness the power of SNL to ensure you meet your goals and maximize the return on your SNL subscription investment.

Around-the-clock support.

SNL Support people aren’t tech reps, although they’re well-versed in how to apply our technology. They have backgrounds similar to yours. They are one of the many reasons SNL renewal rates consistently exceed 94%. With extended support hours around the globe, SNL Support is available to answer your questions at any time, from anywhere.

Talk to an expert.

Talk to an SNL expert to unleash the full benefits of everything SNL offers. Learn tips that translate into bottom-line results. Gain a competitive edge, cut hours of manual updating and make your life easier. Find out how easy it is to link your spreadsheets to the SNL database, using SNLxl. Ask about the Briefing Book report builder function to produce in-depth, presentation-ready pitch books on a specific company—in minutes, not hours. Get up to speed on mapping in all its colorful dimensions. Find out the details on the latest SNL innovations. Take advantage of SNL Support to get the most out of SNL.

Training is free.

Like the computer on your desk, or the smartphone in your pocket, SNL delivers much more functionality than you probably know about or currently use. That's why we provide free product training whenever and wherever you need it. No training manual to plow through. No class schedule to worry about. Just you and an SNL expert, by phone or via Webcast. No fee. All free.

To find out what SNL clients say about being able to talk to an expert at any time, visit our Testimonials page.

SNL Client Support - Available 24/7
+1 (888) 275-2822 (U.S. and Canada)
+44 20 7283 8887 (Europe and rest of world)
+1 (800) 102-7654 (India)