Media Coverage

Media Coverage

IT outsourcing contracts see major rise for UK firms
’We noted a sharp rise in contract restructurings, up nearly 40 percent from last year and 85 percent quarter on quarter,’ said Steve Hall, President at ISG EMEA.
IT Pro Portal (UK)
10/22/20


The threat of going it alone and making wrong decisions
Without systematic supplier management, agile development networks can quickly become a cost trap or data leakage. With the growing number of external service providers, previous governance tools are reaching their limits."
automotiveIT (DE)
10/22/20


Artificial Intelligence (AI): 9 things IT pros wish the CIO knew
’Technology has never moved at such pace, meaning the role of the CIO is harder than ever to stay current and up to date with technology overall, so understanding the vast array of AI capabilities is a stretch for most CIOs right now,’ says Wayne Butterfield, director of cognitive automation and innovation technology research at advisory firm ISG.
The Enterprisers Project (US)
10/19/20


Corona pandemic slows down many IoT projects
According to the current ‘Provider Lens IoT’ of the Information Services Group (ISG), the current COVID 19 crisis slows down current IoT projects or even brings them to a complete standstill.
Big Data Insider (DE)
10/19/20


Brexit Concerns Haven’t Stopped UK Data Center Growth
’In an effort to save valuable time, money and space, many large enterprises will look to move in-house IT operations to managed colocation facilities or sell their data centers and lease the space they need to operate,’ said Barry Matthews, partner at ISG North Europe.
BisNow (UK)
10/16/20


Conversion to software-supported networks is in full swing in Germany
In Germany, the switch to SDN technologies (SDN, Software Defined Networking) is in full swing. As a result, the German SDN market is currently growing faster than the global market. This is reported by the new "ISG Provider Lens Network - Software Defined Solutions and Services Partners Report Germany 2020" of the Information Services Group (ISG).
Industrie (DE)
10/16/20


RPA Mergers and Acquisitions: Robotic Process Automation M&A Deal List
3. July 2020: Information Services Group (ISG) acquired RPA technology educator Neuralify. The goal: Help customers accelerate RPA developer education & automation projects.
Channele2e (US)
10/15/20


Covid-19: European Sourcing Spending Declines
In the wake of the Covid 19 pandemic, outsourcing demand in Europe, the Middle East and Africa (EMEA) cooled sharply in the second quarter of 2020, particularly for traditional managed services, which fell by 21 percent. This is reported by the current EMEA ISG Index based on the latest figures from the sourcing industry.
E-3 Magazin (DE)
10/15/20


COVID-19 slows down many Internet of Things Projects
The COVID 19 crisis not only slows down current "Internet of Things" (IoT) projects. Some even come to a complete standstill. The reason for this is not only delays in delivery of the required devices. Most companies have also cancelled IT-related projects that have no directly measurable impact on their revenue streams.
it-daily (DE)
10/15/20


Expectations of the CIO are changing — more business, less technology
If the executives have a high degree of functional requirement in the role — managing IT, costs, system performance — ‘you'll never see them move into that business role,’ said Ola Chowning, partner at ISG.
CIO Dive (US)
10/13/20


How to effectively lead during the pandemic
One of the challenges with determining productivity in the pandemic is lack of measurement, said Ola Chowning, partner at ISG. Most organizations are providing anecdotal evidence about whether employees are being productive in the pandemic.
CIO Dive (US)
10/12/20


Sourcing Industry Recovers From Recession, With Managed Services Segment Leading the Pack
Considering ISG’s ‘state-of-the-industry’ report, the annual contract value (ANV) rose 3%, to $14.6 billion, the second-best quarter ever behind only the first quarter of 2020.
Nearshore Americas (US)
10/12/20


TCS results signal enterprise readiness to spend on IT after Covid-19 pause
Inbound interest surged as executives needed urgent deployment of additional contact center capabilities, said Namratha Dharshan, director of research and principal analyst at ISG.
ComputerWeekly (UK)
10/9/20


COVID-19 put stress on contact centers. Now, executives weigh tech to cut costs
In April, when the pandemic slowed business levels and forced businesses and governments to take decisive temporary actions, Stanton Jones, director and principal analyst at ISG, said businesses should be planning for life after the current pandemic.
CIO Dive (US)
10/9/20


5 IT career trends that are up (and 5 that are down)
The pandemic has caused a short-term increase in the need for VPN and middleware skills, says Ola Chowning, a partner focused on business agility and innovation at the Information Services Group.
CIO (BR)
10/8/20


Workplace vs. work environment: the legacy that Covid-19 will leave in organizations
Pedro L. Bicudo Maschio, Author of the ISG survey, reveals that the report has three quadrants of services, consulting and software, in which it helps companies to redesign the work environment, which this year has undergone a forced transformation.
CIO (BR)
10/7/20


5 hot IT career trends — and 5 going cold
The pandemic caused a short-term spike in the need for VPN and middleware skills, says Ola Chowning, a partner focusing on enterprise agility and innovation at Information Services Group.
CIO (US)
10/5/20


New security concepts: so that the lights don't go out...
Barbara Florschütz from the Information Services Group DACH: In view of the lack of IT security specialists, medium-sized businesses are increasingly turning to external security services. Small and medium-sized enterprises would particularly prefer offers from a single source. ‘This lowers the coordination effort, which would otherwise tie up the scarce resources,’ continues Florschütz.
IT-Business (DE)
10/5/20


The hidden costs of outsourcing
As working from home became a global mandate, companies not only had to accommodate their own employees, but also address the impact on their suppliers, said Lois Coatney, partner and president of the ISG GovernX Supplier Governance and Risk Management Platform. "Project deadlines had to be extended, delivery was negatively impacted and corporate controls were compromised. It quickly became clear that business would be impacted if there were no clear, relevant continuity plans in place."
Computerwelt (AUSTRIA)
10/1/20


Fast Wire
For a long time, insurers were rather reluctant to completely digitize their processes. In many areas, paper-based processes and direct contact with the customer as the preferred means of meeting more demanding requirements, such as the assessment of damage claims, in the best possible way. Covid-19 has changed all that. Almost overnight, the industry not only needed to empower its staff to efficiently to work from home.
Versicherungswirtschaft (GER)
10/1/20


The hidden costs of outsourcing
"As work-from-home became the mandate across the globe, enterprises didn’t just have to accommodate their own staff, but also had to deal with the fallout from their providers,” says Lois Coatney, partner and president of supplier governance and risk management platform ISG GovernX. “Project timelines had to be extended, delivery was negatively impacted, and enterprise control was compromised. It was rapidly apparent that unless there were clear, relevant continuity plans in place, business was going to be impacted.”
CIO (US)
9/30/20


7 barriers to innovation worth breaking
’You’re trapped by what you already have,’ says Prashant Kelker, a partner at the technology research and advisory firm ISG.
CIO (US)
9/28/20


Multi Cloud is becoming a pioneer in an open IT world
Computerwoche.de (Germany)
9/25/20


Where is the public cloud going?
Cloud Computing Insider (Germany)
9/25/20


More Contact Centers Embrace WFH During COVID-19
A new 2020 ISG Provider Lens Contact Center as a Service – CX Global Report has found that call centers are transitioning to remote work from home models now and realizing additional flexibility gains as well as cost savings and productivity benefits.
Call Center Scheduling
9/24/20


Could SDN services future-proof businesses?
Director and global leader of ISG Provider Lens Research – producers of the study – Jan Erik Aase said, ‘SDN technologies allow the delivery of agile, flexible and cost-effective connectivity to support the digital roadmaps of corporate business transformation,’ before adding, ‘Enterprises are looking to adopt SDN technologies as a way to future-proof their business models and reduce risk.’
TechHQ (UK)
9/24/20


Embrace digital, because today even your parents want it
Mrinal Rai, manager & principal analyst at technology research and advisory firm ISG, noted that self-service has become key for customers ...
Gadgets Now
9/23/20


Multi Cloud is becoming a pioneer in an open IT world
Cloud computing is turning the IT world upside down. The rigid, monolithic systems are being replaced by flexible, infrastructure-independent solutions.
CIO.de
9/23/20


Covid-19 impact: Manufacturing firms want automation companies to have skin in the game
However, there are challenges with the outcome-based approach as well, according to Mrinal Rai, principal analyst at global technology consulting firm ISG. "Since these types of agreements are done involving many stakeholders from the business side along with providers’ regular audience in operations and IT, there should be an agreed and acceptable definition of what an ‘outcome’ would be,” he said. “Outcome perceived by a provider and that realised by the client could be very different... Also, providers have to showcase their ability to handle large-scale and highly complex projects. What we have mostly seen is providers start following this approach with their most important and large clients. Their ability to win new logos with this approach will be seen as a differentiator."
ET CIO.com
9/23/20


11 outsourcing myths debunked
’The pandemic highlighted the continued concerns with operational resiliency, which continues to increase cloud adoption. The shift in automation and full-stack development also saw a significant increase in innovative solutions to achieve costs savings faster,’ says Steve Hall, president of EMEA at outsourcing consultancy Information Services Group (ISG) and a partner in its digital solutions group.
CIO (US)
9/23/20


ISG Partners to Offer Automated Decision-Making
Technology research and advisory firm Information Services Group (ISG) has partnered with UK-based intelligent automation company Rainbird, to help enterprises automate complex decision-making by modeling human thought processes.
Mrweb
9/22/20


Digital transformation strategy: 7 items to rethink now
’Stop doing the normal things,’ advises Steve Hall, partner in digital advisory services at global technology research and advisory firm ISG and president of ISG EMEA. ‘Do a strategic review of what worked.'
The Enterprisers Project (US)
9/22/20


7 ways to gain control over cloud spend
Traditional procurement departments, for instance, sometimes have trouble shifting their practice to emerging cloud spend norms, observes Blair Hanley Frank, an analyst for technology research and advisory firm Information Services Group.
CIO (US)
9/21/20


Get to know low-code/no-code tools from major cloud vendors
Power Apps is one of the most popular and strongest vendor offerings in the low-code/no-code market, but the licensing structure is complex and frequently changes, according to Mrinal Rai, principal analyst at Information Services Group, a technology research and advisory firm.
SearchCloudComputing (TechTarget) (US)
9/16/20


Use cases for AI while remote working
’Many of the challenges around working from home revolve around knowledge of key systems and processes (or lack of) and compliance risk (moving from paperless offices to the home),’ said Wayne Butterfield, global head of intelligent automation solutions at ISG.
InformationAge (UK)
9/15/20


ISG expertise, Aftermath of the COVID 19 on the EMEA outsourcing market
This shift to hybrid is also explained by the shift for many to online applications. Lyonel Rouast, from ISG Consulting, says that the Workday solution has caused a tidal wave in HR, "It has required us to ask ourselves what the HR structure costs, which can be disruptive for many companies. Sometimes they're a bit lost and need advice on how to buy this type of service.
L’Informaticien.fr (France)
9/15/20


ISG Index, Aftermath of the COVID 19 on the EMEA outsourcing market
According to ISG’s Index, the value of managed services contracts fell by 21% in the second quarter of this year compared to the same period in 2019.
L’Informaticien.fr (France)
9/15/20


Insurance survey, impact of the COVID in digital transformation.
The focus for traditional industry players is now on improving the customer experience, reveals a study consulted exclusively by mind Fintech.
MindFintech.fr (France)
9/11/20


Top 9 ways RPA and analytics work together
Henning Dransfeld, principal consultant at ISG Research, said RPA can make it easier for businesses to conduct these types of experiments on more complex business offerings, too... Wayne Butterfield, director at ISG Research, observed that using RPA on existing processes can generate a nearly limitless treasure trove of data exhaust.
SearchCIO (TechTarget)
9/9/20


CIOs hungry to partner with startups as recession shapes next 12 months
’These sorts of acquisitions in the enterprise technology space can reduce the diversity of offerings available and curtail competition at scale,’ Blair Hanley Frank, principal analyst at ISG, told CIO Dive last month.
CIO Dive
9/8/20


Digital transformation: 3 ways to find funding during the pandemic
’With the pandemic, budgets are tight, and – for many sectors ¬¬– revenue is down,’ says Bill Huber, partner in the digital platforms and solutions group at global technology research and advisory firm ISG. ‘Identifying funding sources for digital transformation requires more creativity than under normal circumstances.’
The Enterprisers Project
9/8/20


TikTok data could be gold mine for ERP, HR systems
For Oracle, TikTok will augment its existing advertising business; for Microsoft, its consumer products, said Blair Hanley Frank, principal analyst at ISG, a technology research and advisory firm. For Oracle, TikTok data may be used in its Data Cloud, a marketing intelligence platform.
SearchERP (TechTarget)
9/8/20


Insurers accept they were slow to adopt digital
But according to Bryn Barlow, partner at ISG, a lack of attention on AI in the sector has left businesses with a lot to do. ‘All the big insurers are wishing they’d made more ground in artificial intelligence before Covid-19 hit,” he said. “For some, 60% of their processes still rely on paper. That makes everything harder now.’
ComputerWeekly
9/3/20


5 Myths About Software Development
The impact of the pandemic further highlighted ISG’s research which stated that ‘2020 will still see the rapid scaling of digital initiatives across industries.’
DevOps.com
8/27/20


Digital transformation: How to deal with collaboration fatigue
’Perhaps due to the inability to just “pop by someone’s desk,” scheduled meetings for any and every subject are becoming the norm. Even where organizations use chat or messaging tools like MS Teams or Yammer, many feel if they need to speak with someone then they need to schedule a meeting,’ says Ola Chowning, partner at global technology research and advisory firm ISG.
The Enterprisers Project
8/24/20


Infosys bets on cloud business with launch of Cobalt
’Solutions, such as Infosys Cobalt help organizations rapidly develop the business solutions they need today while also leveraging a vibrant cloud community to continue to innovate for the future. Such capabilities are a critical part of growing business resilience through digital transformation,’ said Todd Lavieri, vice chairman of ISG and president, ISG Americas and Asia Pacific.
LiveMint
8/20/20


How Robotic Process Automation (RPA) and digital transformation work together
’The ROIs are very compelling and fast versus some other longer-termed technology change programs,’ explains Chip Wagner, CEO of ISG Automation, the RPA division of global technology research and advisory firm ISG.
The Enterprisers Project
8/11/20


Stamford-based ISG sees revenues slide in Q2
’We executed a solid second quarter, in a dynamic and unprecedented business environment, with exceptional talent and an unwavering commitment to serving clients during the pandemic,’ CEO and Chairman Michael Connors said in a statement. ‘Our teams helped ensure the business continuity of our clients in a world evolving into all things digital and remote everything, as we prioritized the health and well-being of our people and continued to deliver on our financial commitments.’
Stamford Advocate
8/11/20


4 Areas Where Diversity and Inclusion (D&I) Technology Can Enable Organization-Wide Change
With diversity and inclusion (D&I) programs taking an increasingly important role in organizations today, companies are turning to digital solutions to help drive improved diversity and inclusion. The HR technology market now features a breadth of innovative solutions offering increased scale, consistency and better insights to an organization’s D&I efforts, writes Stacey Cadigan, partner with ISG.
Toolbox HR
8/11/20


Five tips to lower S/4 Hana costs
The outlook for new SAP adoption in the UK looks bleak. Research from ISG has forecast ‘very minimal or negative growth’ for S/4 Hana, due to the coronavirus pandemic and Brexit.
ComputerWeekly
8/5/20


How big data aids digital transformation
As Prashant Kelker, partner for digital strategy and solutions at technology research and advisory firm ISG, likes to say: ‘Digital transformation is the path. Big data is one of the means.’
The Enterprisers Project
8/5/20


There's no going back
The enterprise view of the CIO is rapidly morphing; a gauge for enterprise maturity is how the business views its CIO, according to Ola Chowning, partner at ISG.
CIO Dive
8/4/20


Nordic enterprises look for SAP price reductions as they navigate Covid-19
’The pandemic is leading to workforce reductions, and enterprises are looking to manage the cost of their SAP installations,’ said Barry Matthews, partner and leader at ISG North Europe.
ComputerWeekly
8/4/20


US Enterprises Look To SAP’s S/4HANA To Transform Business Processes
’Certified professionals can serve as one of the differentiators for service providers looking to showcase their SAP expertise,’ said Jan Erik Aase, director and global leader, ISG Provider Lens Research.
AiThority
7/29/20


Digital transformation: 8 ways to spot your organization's rising leaders
’Transformation is occurring across the business with technology change agents and experts not only in IT,’ says Steve Hall, partner and president of ISG, a global technology research and advisory firm.
The Enterprisers Project
7/27/20


Enterprises In Germany Look To SDN Technologies To Assist With Cloud Migration
’This trend is driven by the desire to increase flexibility and agility and seamlessly add applications and network resources to meet business and usage goals more efficiently and securely,’ said Andrea Spiegelhoff, partner, ISG DACH.
AiThority
7/21/20


How to Plan Today for Tomorrow's Lights-Out Data Center
A lights-out datacenter can improve an enterprise's security posture by limiting physical access to mission-critical IT and network systems, noted Blair Hanley Frank, an analyst for technology research and advisory firm ISG.
InformationWeek
7/20/20


Digital transformation ROI: 7 ways to improve
IT leaders who achieve the best results from digital initiatives use comparative analytics to measure the effectiveness, adoption levels, and business impact of their digital programs, says Shafqat Azim, partner in the digital practice at global technology research and advisory firm ISG.
The Enterprisers Project
7/20/20


Nordic enterprises moving to multi-cloud strategies, says ISG report
’With the advent of complex and advanced technologies, companies are no longer able to handle all aspects of IT transformation on their own,’ said Jan Erik Aase, director and global leader at ISG Provider Lens Research.
CloudTech
7/20/20


What do Accenture’s UK job cuts mean to the IT services industry?
Barry Matthews, partner at ISG, said the pandemic has inevitably impacted the consulting industry as a whole as businesses prioritised some projects and have delayed or stopped others.
ComputerWeekly
7/16/20


Evolving MSP businesses for the remote workplace today
Today, over 50 percent of an MSPs’ business related to Microsoft 365—the tech giant’s most popular SaaS product—begins with U.S. enterprises seeking migration and modernization of the implementation and integration processes, according to the ISG Provider Lens Microsoft Ecosystem Partners Report.
Techerati
7/15/20


Huge declines in traditional outsourcing as Covid-19 puts a stop on deals
’We would expected more significant growth so obviously Covid-19 has had a major impact,’ said Barry Matthews, partner at ISG, adding that the huge fall in traditional outsourcing was the result of a lack of deals being agreed in the period.
ComputerWeekly
7/15/20


Liberty Mutual centralizes technology, leans on serverless for engineering excellence
Between five and seven years ago, organizations on the front-end of the cloud adoption curve created highly-autonomous teams, Ola Chowning, partner at ISG, told CIO Dive. It flattened the organizational structure, distributed IT and had technologists working directly with the business.
CIO Dive
7/14/20


Robotic Process Automation (RPA) Funding: UiPath Reaches $10B Valuation
July 2020: Information Services Group (ISG) acquired Neuralify to offer RPA education services.
Channele2e
7/13/20


Stamford’s ISG picks up Massachusetts robotics firm Neuralify
Based in Concord, Neuralify’s client base includes major blue-chip companies, 40 of which are not currently served by ISG Automation.
Westfair Online
7/10/20


Artificial Intelligence: Resist the Hype and Embrace Critical Thinking (US)
But Chip Wagner, the CEO of ISG Automation, warns that many companies are falling for the early hype of RPA (Robotic Process Automation), with its intoxicating promises of ease of implementation and speed to scale.
Nearshore Americas
7/10/20


Covid disruption shaves 21% off TCS dollar profit in Q1
Information Services Group (ISG), a global advisory, said on Wednesday that outsourcing deals worldwide had declined in the quarter ended June by 5 per cent to $13.2 billion — largely in the banking and financial services verticals — due to the impact of the Covid-19 pandemic.
Economic Times
7/10/20


Robotic Process Automation (RPA) Acquisition: ISG Buys Neuralify
’The addition of Neuralify gives ISG Automation important new subscription-based platform capabilities that enable clients to quickly build and scale their bot workforces and reap tremendous cost, quality and customer experience benefits. With little overlap in our respective client bases, we see a tremendous opportunity to serve an expanded set of blue-chip clients in the fast-moving RPA/automation environment.’
Channele2e
7/9/20


Stamford-based Information Services Group acquires automation specialist
’The addition of Neuralify gives ISG Automation important new subscription-based platform capabilities that enable clients to quickly build and scale their bot workforces and reap tremendous cost, quality and customer experience benefits,’ ISG CEO and Chairman Michael Connors said in a statement.
Stamford Advocate
7/9/20


Stamford-based Information Services Group acquires automation specialist
’The addition of Neuralify gives ISG Automation important new subscription-based platform capabilities that enable clients to quickly build and scale their bot workforces and reap tremendous cost, quality and customer experience benefits,’ ISG CEO and Chairman Michael Connors said in a statement.
Westport News
7/9/20


Ahead of TCS result, ISG warns of sharp slowdown in financial services deals
An analysis of outsourcing contracts by Information Services Group (ISG) indicates a notable slowdown in deal activity. Total commercial outsourcing contracts with annual contract value of $5 million or more declined 5% in the quarter ending June as enterprises reduced spending on managed services.
LiveMint
7/9/20


Benchmarks hit the day's high
According to a report from Information Services Group (ISG), a global technology research and advisory firm, global sourcing slowed dramatically in the second quarter, as enterprises sharply reduced managed services spending to contend with the impacts of the COVID-19 pandemic, while still investing in ongoing digital transformation efforts.
Business Standard
7/9/20


Edge computing for beginners: 11 key concepts
’Performing data analytics and generating quick actionable insights from the same at the place of data creation has become the key,’ says Manali Bhaumik, lead analyst at technology research and advisory firm ISG. ‘[Edge computing] is changing the way data is being processed and end results are being delivered.’
The Enterprisers Project
7/8/20


Accenture to cut 900 UK staff
As global businesses’ volumes collapse amid lockdowns, including in the UK, large multinationals are putting major projects on hold. For example, according to outsourcing advisory ISG spending on business process outsourcing (BPO) by EMEA businesses in the first quarter of this year dropped off 51% from the previous quarter.
ComputerWeekly
7/2/20


Why tape-based backup is making a comeback
’With each new generation of LTO tape technology, the capacity per tape -- native or compressed -- and the native transfer speed have almost doubled,’ said Cindy LaChapelle, principal consultant at technology research and advisory firm ISG.
SearchDataBackup (TechTarget)
6/30/20


Digital transformation: 11 habits of successful teams
’The greatest hurdle digital transformation efforts face is neither the technology nor its implementation,’ says Prashant Kelker, partner for digital strategy & solutions at global technology research and advisory firm ISG. ‘Rather, it’s the ability to clearly define and predict the value being created coupled with a way to track that value accurately.’
The Enterprisers Project
6/30/20


Standard Chartered embarks on virtual internship programme
Speaking to Computer Weekly in April, Stanton Jones, director and principal analyst at ISG, said businesses should already be planning for life after the pandemic. ‘We believe that is going to be a fundamental rethinking of what it means to be a resilient business,’ he said.
ComputerWeekly
6/26/20


Indian IT firms cash in on back-to-work solutions
’These kinds of services will be additional and most important part of the providers’ existing digital workplace service portfolio, and revenue earned out of these services will be part of their existing digital workplace services revenue, that many providers report,’ said Mrinal Rai, principal analyst, ISG.
The Economic Times
6/26/20


11 steps to insourcing success
Companies with severe liquidity challenges - retailers, airlines, and hotels, for example - have had to quickly reduce their cost structures and get expenses off the books. These firms are likely to continue to outsource (seeking discounts from providers) and sell their captive offshore delivery centers, says Steve Hall, partner in ISG’s Digital Advisory Services.
CIO
6/25/20


Transforming Disruption Into Opportunity: Post COVID-19 Hotel Customer Experience
The coronavirus pandemic and the resulting social distancing, sheltering-in-place and emphasis on sanitization has left the travel and hospitality industry scrambling with dramatic drops in customer demand and fundamental questions about how to prepare for the modified customer journey their guests will soon take. With airline travel down by a staggering 90+ percent between mid-March and now (compared to last year), and hotel occupancy rates hovering in the low-single digits, global travel industry experts forecast a $2.1 trillion dollar loss for 2020, and a slow recovery that could take years.
Hospitality Technology Magazine
6/24/20


COVID-19 Puts Third-Party Risk Management Under a Microscope
In times of crisis, it’s especially critical to know who critical suppliers are, to proactively monitor them for risk and to ensure they’re complying with business continuity plans. ISG’s David England discusses how organizations can manage supply chain risk in these uncertain times.
Corporate Compliance Insights
6/18/20


5 ways Artificial Intelligence (AI) is reshaping IT
Tools to automate traditional break-fix and other IT service desk processes are not new, but they’re getting significant traction these days, says Wayne Butterfield, director of cognitive automation and innovation at ISG. ‘An IT Service Desk is as prone to repetition (and therefore automation) as a customer service operation,’ he says.
The Enterprisers Project
6/10/20


How Cloud Is Enabling Autonomous Systems
’One of the things that we're seeing is that enterprises are looking at all of the money that they're spending and that includes IT and so you want to make sure that technology spending is driving the most business value that it can,’ said Blair Hanley Frank, principal analyst at technology research and advisory firm ISG. ‘That means you want to automate what you can so the really smart people you have working in your IT teams don't have to be focused on spending hours of their day doing tasks that could be automated by a system and could be working on compelling the enterprise forward into a new generation of technical evolution.’
InformationWeek
6/8/20


TCS Ignio to touch $100 million revenue milestone this year
Among Indian IT service providers, HCL and TCS have been able to monetize their DRYiCE and Ignio platforms, said Mrinal Rai, principal analyst at Information Services Group.
Economic Times
6/8/20


Prospect of Selling Captives Comes into View for Cash-Strapped Corporations
’When something drastic happens like the COVID-19 pandemic… companies tend to rethink their strategy,’ said Scott Furlong, partner at Information Services Group (ISG).
Nearshore Americas
6/6/20


ISG Launches Remote Working Study
Jan Erik Aase (pictured), Director and Global Leader, ISG Provider Lens Research, comments: 'As enterprises across the globe grapple with the COVID-19 pandemic, they need to enable remote working at scale for a majority of their workforce. This requires employees to have seamless access to their workplace apps in the device they carry, whether personal or company-owned.’
MrWeb
6/5/20


Robotic Process Automation vs. Digital Process Automation
’Bots communicate with business systems to streamline processes and reduce the burden on humans. But RPA doesn’t inherently have any intelligence; a standalone RPA doesn’t have [AI] or machine learning; it can mimic a human but it has no decision-making or judgment capabilities,’ explained Anurag Saxena, a partner for automation and cognitive at ISG, technology research and advisory firm and IT service management company.
Medium
6/4/20


How to Create an Effective Data Archiving Strategy
Determining how often data will be accessed is critical because it may dictate the type of platform you choose and the response time you need, says Cindy LaChapelle, a principal consultant at ISG, a technology research and advisory firm.
Data Center Knowledge
6/2/20


Indian IT eyes captives as global companies rejig operations
’We have seen a 50% jump in captive search. Our records show that searches have gone up in March and April. Enterprises are searching for captive monetisation, those with poor financial performance and low cash to burn in the near term,’ Vishwakumar Nandagopal, head of India Operations at global technology research and advisory firm ISG, told ET.
Economic Times
5/29/20


How to Create an Effective Data Archiving Strategy
Determining how often data will be accessed is critical because it may dictate the type of platform you choose and the response time you need, says Cindy LaChapelle, a principal consultant at ISG, a technology research and advisory firm.
IT Pro Today
5/29/20


5 Channel Partner Updates: Wednesday 27 May 2020
Information Services Group, global technology research and advisory firm, is now an Automation Anywhere preferred business partner.
Channele2e
5/27/20


What Sticks? Five Data-Driven Behaviors That Will Define America’s Reopening
Lois Coatney, partner and president of ISG GovernX, told PYMNTS in a recent interview that one of those reactions may be to lengthen supplier payment terms, a strategy that, while often useful to one’s own cash flow needs, can send negative ramifications all along a supply chain.
PYMNTS.com
5/25/20


Using digital agility to adapt to COVID-19
Less than 4 months ago, digital transformation was seen as a must do, BUT one which took time to overcome change and cost challenges. COVID-19 forced many businesses into making difficult decisions that they may not have otherwise considered.
My Customer
5/21/20


ISG Plans Study to Examine How Call Centers Are Coping Through COVID-19 Pandemic
’COVID-19 has led to enforced remote working and a shift toward digital communication, which both have accentuated the importance of customer service,’ said Jan Erik Aase, director and global leader for ISG Provider Lens Research. ‘Enterprises are looking to serve their customers through digital channels while social distancing measures are place. Contact centers take center stage and will play a more critical role in helping enterprises drive customer experience.’
TMC Net
5/21/20


Artificial intelligence (AI) vs. machine learning (ML): 8 common misunderstandings
’AI is a collection of hundreds of different strands,’ says Wayne Butterfield, director of cognitive automation and innovation at ISG. ‘ML is a core component of many AI uses. It is the part of AI that enables a strand of AI to improve, whether that’s improving an image recognition algorithm to recognize a cat versus a car, or speech recognition being able to understand multiple accents in a given language.’
The Enterprisers Project
5/19/20


Gartner forecasts 8% fall in IT spending in 2020 to $3.4 trillion
Earlier, research and advisory firm ISG had estimated that 60% of clients will ask services providers to reduce prices by 20-50%; it considered price reductions to the tune of 20-30% to be fairly common.
Financial Express
5/15/20


Demand for Asia Pacific's cloud solutions soars to new record in Q1 – report
’We continue to see growth in the IaaS segment as more and more enterprises shift their workloads to the public cloud, or to a hybrid cloud environment. Demand for managed services, on the other hand, was softer against a robust first quarter last year, and showed signs of pandemic-related weakness,’ said partner and head of ISG Asia Pacific, Scott Bertch.
Bernama
5/15/20


Call centers have never been more important — or more strapped
Today, capacity is back up around 80 percent, according to the technology research firm ISG, but even reaching that has been a struggle.
Vox
5/13/20


Information Services Group revenues tick down in Q1
’We delivered good results in the first quarter, demonstrating the power of our innovative product and service offerings and our disciplined operational execution,’ CEO and Chairman Michael Connors said in a statement. ‘The impact of the global COVID-19 pandemic has resulted in unprecedented challenges for many of our clients. I am proud of how we quickly responded by taking actions to keep our employees safe and maintain the integrity and continuity of our service delivery to clients.’
Stamford Advocate
5/12/20


How IT Services can find gold in adversity
ISG expects the ACV of managed services (tech services managed by IT vendors) to decline by 17 percent sequentially in the April-June period as overall spending slows in response to the pandemic. For the full year, ISG projects traditional outsourcing spending will be down by 7 percent from $27.7 billion for 2019. This compares with ISG’s preliminary forecast in January of 3.2 percent annual growth for 2020.
Forbes India
5/11/20


India’s IT Industry Faces Challenges
’This is the most difficult phase for the industry,’ said Mrinal Rai, Bengaluru-based principal analyst at ISG, a technology research and advisory firm.
SHRM
5/8/20


5 artificial intelligence (AI) types, defined
ML learning can get better at completing tasks over time based on the labeled data it ingests, explains ISG director of cognitive automation and innovation Wayne Butterfield, or it can power the creation of predictive models to improve a plethora of business-critical tasks.
The Enterprisers Project
5/7/20


Cloud market thrives, as if COVID-19 never happened
Market performance was ‘phenomenal’ on the cloud side, Steve Hall, president, ISG EMEA and partner, Digital Advisory Services, told CIO Dive.
CIO Dive
5/6/20


Coronavirus: Total outsourcing spending collapses in March
’Cloud is gaining more relevance every quarter as customers move from on-premise, capex-driven deals to an on-demand operating model,’ said Steve Hall, president at ISG in EMEA. ‘This will only increase as Covid-19 highlights the importance of cloud-based infrastructure.’
ComputerWeekly.com
5/5/20


6 tips for avoiding data analytics disaster
’The most important [step] in my mind is that the data must be defensible, understood, and accepted prior to delivering any insights,’ says Kathy Rudy, chief data and analytics officer at ISG, a technology research and advisory firm.
CIO
5/4/20


Coronavirus: Do Indian companies still have an edge in Nordic outsourcing?
According to Manoj Chandra Jha, lead analyst at technology research and advisory firm Information Services Group, the pandemic is having, and will have, a direct impact on the Nordic IT market (Sweden, Norway, Finland, Iceland and Denmark).
ComputerWeekly.com
5/4/20


IT firms to see WFH clauses in more contracts
’In the short term, IT providers’ margins will take a hit. However, WFH in particular may act as a cost advantage as they may invest less on large premises and logistics, travel… as an increasing number of employees work from home,’ said Mrinal Rai, principal analyst at ISG.
Economic Times
5/3/20


Outsourcing deals grew four percent
ISG EMEA President Steve Hall, said, ‘Cloud is gaining more relevance every quarter as customers move from on-premises, capex-driven deals to an on-demand operating model. This will only increase as COVID-19 highlights the importance of cloud-based infrastructure.’
Channel Eye (UK)
5/1/20


No going back to packed workplaces after Covid-19
Stanton Jones, director and principal analyst at ISG, recently said that organisations will have to be able to ‘engage customers and employees in both physical and digital worlds, and the ability to switch between them seamlessly as conditions warrant.’
ComputerWeekly.com (UK)
5/1/20


Workplace named as a leading provider for Enterprise Social Collaboration Solutions
Earlier this year, ISG - a global technology research company - produced a Social Business Collaboration report exploring the current state of social-centric collaboration in the enterprise space.
Workplace (Facebook)
4/29/20


Who will save the startups?
’The real question is going to be, to what extent are there strong targets for acquisition out there and to what extent are they going to be in a position to, or pressured to, sell?’ Blair Hanley Frank, principal analyst at ISG, told CIO Dive.
CIO Dive (U.S.)
4/28/20


Covid lockdown: BPM firms see sluggish quarter, to defer promotions and hikes
Mrinal Rai, principal analyst at ISG India said the focus right now was to continue engaging with customers. ‘Business have taken a hit. All the clients are seeing unprecedented situations and asking for cost reduction,’ Rai said, adding that BPM firms are exploring delayed pay hikes and promotions as some cost cutting measures.
Economic Times (India)
4/28/20


IT sector’s earnings outlook: how bad will it get?
Hall estimates that these contracts are only being fulfilled at 80% of their pre-pandemic productivity levels and that revenue will consequently be impacted in future.
LiveMint (India)
4/27/20


6 tips for renegotiating service contracts
’Now is a critical time to get in front of immediate needs and potential long-term changes to IT services contracts,’ says Bill Huber, partner in the digital platforms and solutions practice at global technology research and advisory firm ISG.
CIO
4/24/20


How likely are IT service providers to offer discounts in an unprecedented global recession?
Discussing his Europe, Middle East and Africa (EMEA) patch, Barry Matthews, partner at ISG, said the likelihood of struggling businesses getting discounts in the current climate is pretty high. ‘We are seeing such a challenging three to six months ahead and suppliers are trying to retain their customers in any way they can,’ he said.
ComputerWeekly.com
4/24/20


How COVID-19 pandemic will change managed services utterly
However, just because organizations may be more willing to rely on MSPs, it does not follow that customers will be looking for the same types of managed services that they were prior the pandemic, says ISG president Steve Hall.
SmarterMSP
4/22/20


ConnectWise Coronavirus Response, Part Two
The overall managed services market will likely decline 17 percent in Q2 2020, before rebounding in the second half of 2020, ISG Index research finds.
Channele2e
4/21/20


Coronavirus: Pandemic will see consolidation of offshore captive centres
Smaller centres are struggling, however, according to ISG. ‘Smaller providers and smaller captive centres have struggled with the global work-from-home orders,’ said Stanton Jones, director and principal analyst at ISG.
ComputerWeekly.com (UK)
4/20/20


Digital transformation projects face mixed fate in pandemic
A new report from tech research and advisory firm ISG predicts the global managed services market to decline 17% in the second quarter.
SearchITChannel (TechTarget)
4/17/20


COVID-19 will hit certain Indian IT contracts harder than others
’We are seeing 60% of our clients requesting discounts. This can range anywhere from 20-50%, with 30% being the average,’ Steve Hall, partner and president at ISG reportedly said at a conference.
ZDNet
4/17/20


Rackspace IPO Rumors: Will Cloud MSP Proceed With Initial Public Offering?
The managed services market will likely decline 17 percent in Q2 2020, before rebounding in the second half of 2020, according to the ISG Index research report.
Channele2e
4/17/20


Covid-19 will leave its legacy on global IT services
Speaking at the company’s latest quarterly update on the IT services and BPO industry, Stanton Jones, director and principal analyst at ISG, said: ‘The pandemic is having a massive impact on our industry. Millions are now working remotely and tens of thousands of these work for large IT services providers and are accustomed to working in large delivery centres.’
ComputerWeekly.com
4/17/20


10 ways coronavirus will impact your outsourcing strategy
’Clients need to rapidly assess the status of business continuity measures and operations and take steps to address any gaps or issues,’ says Bill Huber, partner, digital platforms and solutions at global technology research and advisory firm ISG.
CIO
4/16/20


Coronavirus: India eases lockdown restrictions for IT service providers
Outsourcing advisory ISG recently said that offshore service volumes are currently at about 80% of normal levels.
ComputerWeekly.com
4/16/20


Merger and Acquisition Research: April 2020 Stats Confirm Slowdown
As the pandemic continues to pressure business worldwide, the managed services market will likely decline 17 percent in Q2 2020, before rebounding in the second half of 2020, according to the ISG Index research report.
Channele2e
4/15/20


Small captives may go on the block as a result of Covid-19 pandemic
’These centres have not been as resilient. We are seeing backlogs developing at a number of our clients, for example in mortgage processing,’ said Stanton Jones, Director and Principal Analyst at ISG. ‘We expect monetization of these centres to improve operations and add cash infusions to the clients.’
Economic Times
4/14/20


5 Channel Partner Updates: Monday 13 April 2020
The MSP market should brace for a 17 percent industry decline in Q2 2020, ISG research forecasts.
Channele2e
4/13/20


Managed Service Provider Market Forecast 2020: Coronavirus Impact
The managed services market will likely decline 17 percent in Q2 2020, before rebounding in the second half of 2020, according to the ISG Index research report.
Channele2e
4/13/20


Delta Air cuts tech projects, slashes 1,300 vendor jobs
’Business process and customer support/contact centre operations are seeing some traction as airlines are trying to work on customer loyalty programmes to please disgruntled clients,’ said Mrinal Rai, principal analyst at ISG.
Economic Times
4/10/20


Coronavirus Impact: India’s IT Sector In Focus As Forecast For Deal Activity Cut
’We saw strong growth in the first two months of the quarter, but a noticeable tail-off in March as the reality of the Covid-19 pandemic hit the market,’ Steve Hall, president of ISG's Europe, Middle East & Africa region and partner (digital advisory services) at the company, said in a statement.
Bloomberg Quint
4/9/20


IT companies face demands for discounts, payment delays from clients
’We are seeing 60% of our clients requesting discounts. This can range anywhere from 20-50% with 30% being the average,’ Steve Hall, Partner and President at ISG, said in a presentation on the state of the outsourcing market.
Economic Times
4/9/20


IT hiring trends: What to expect now and in the months to come
Right now, IT organizations are largely following their overall corporate strategies, says Ola Chowning, partner at global technology research and advisory firm ISG.
IDG Insider Pro
4/8/20


IT reworks ops as clients cut discretionary spends
’What clients are already seeing is that they don't have as much insight into their operation as they want and that's a data issue, analytics issue. That's all a positive for the big IT service providers,’ said Steve Hall, president - ISG EMEA and partner, digital advisory services.
Economic Times Tech
4/7/20


Why Customers Should Completely Rethink Third-Party Risk
For Alan Arenson, Principal Consultant at ISG, the biggest third-party risks that arise from the pandemic are related to maintaining security in a work-at-home environment. These concerns range from equipment and software security to networks and the suitability of the physical space of work.
Nearshore Americas
4/2/20


Best-case, worst-case pandemic scenarios for India service providers
Thousands of captive centers set up by U.S. firms in India ‘are going to turn out to be really bad decisions,’ said Steve Hall, president of ISG EMEA and a partner of its digital advisory services. Many were created to take advantage of low-cost labor, Hall said. They don't have the business resilience they need to make it through this problem, he said.
SearchHRSoftware (TechTarget)
3/31/20


Covid-19: No outsourcing for these business processes management companies
’Some companies have clauses in emergency that some work can move back to the client side, and other clauses. But there is a challenge in doing remote work at scale. Companies that have made headway with chatbots and automation will be able to manage this better,’ Mrinal Rai, principal analyst at consultancy ISG, said.
Economic Times
3/31/20


AI vs. automation: 6 ways to spot fake AI
’Very few, in my opinion, are using strong AI,’ says Wayne Butterfield, director of cognitive automation and innovation at ISG. ‘What we need to be mindful of is that AI covers over 200 different disciplines, so it’s not uncommon to be using a branch of AI in a tool. Some advanced analytics may now be classed as AI, even a small amount of machine learning. This means that you can be creative as a vendor.’
The Enterprisers Project
3/26/20


IT companies power critical services, can’t let all work from home, say CEOs
’We believe it is going to be difficult though providers are assuring that they are taking the best sanitizing measures, it may not be enough,’ Mrinal Rai, principal analyst at Information Services Group said.
Economic Times
3/25/20


How Knee-Jerk Reactions Can Worsen Supply Chain Volatility
Indeed, Lois Coatney, partner and president of ISG GovernX, said businesses face a major roadblock to supply chain risk management right from the get-go. ‘They’re not even sure how many suppliers they have, which is surprising,’ she told PYMNTS in a recent interview.
PYMNTS.com
3/24/20


Big data and AI: 7 common misunderstandings
’Advanced analytics has been a concept most organizations have been taking advantage of for years. It really depends on the data set size and number of different data sets you need to analyze,’ says Wayne Butterfield, director of cognitive automation and innovation at ISG.
The Enterprisers Project
3/19/20


Information pros working from home are more engaged, study says
Modernizing HR with technology will require leaders to make agility a priority; infuse HR technology into daily work; and move to enabling technologies like portal, knowledge-base and case management tools, according to a March 2019 Information Services Group (ISG) report.
HR Dive
3/16/20


Adding Robotic Process Automation to the Accounting Curriculum
In fact, a recent survey conducted by Information Services Group (ISG) reveals that RPA technology skills were the second-most in-demand automation skill set in 2019.
Accounting Web
3/13/20


ISG Reports on Tough 2019
Chairman and CEO Michael P. Connors (pictured) focused on the latter part of the year in his comments: 'ISG delivered significant profit improvement in the fourth quarter, capping a strong second half that saw the firm achieve its most profitable six months ever, with record adjusted EBITDA of $20 million.’
MrWeb
3/13/20


Stamford-based ISG sees revenues dip, profits rise
’ISG delivered significant profit improvement in the fourth quarter, capping a strong second half that saw the firm achieve its most profitable six months ever,’ ISG CEO and Chairman Michael Connors said in a statement.
Stamford Advocate
3/11/20


Covid-19 impact: Karnataka may curb IT staff's foreign travel
’The Covid-19 is a serious health issue the world is facing. There is a ban on travel by lot of technology companies,’ said Mrinal Rai, principal analyst with researcher ISG who said as the situation unfolds, ‘everyone is assessing the impact on business.’
The Economic Times
3/11/20


Data science vs. machine learning: What's the difference?
’In my view at least, data science is just the manipulation of data,’ says Wayne Butterfield, director of cognitive automation and innovation at ISG.
The Enterprisers Project
3/10/20


Can career-site chatbots boost application rates?
In a separate report, the Information Services group agreed. HR faces an arduous task in maintaining an agile organization while simultaneously hiring and retaining quality talent, it said.
HR Dive
3/6/20


8 reasons AI projects fail
’Finding how not to do something might actually be a success,’ says Wayne Butterfield, director of cognitive automation and innovation at ISG.
The Enterprisers Project
3/4/20


Open source is getting bigger and richer, says SUSE
Blair Hanley Frank, principal analyst at research firm ISG One, told ZDNet: ’It's incredibly difficult for any company, no matter its business model, to continue growing indefinitely. That becomes harder when there's a free version of the firm's core product available for anyone to use.’
ZDNet
3/3/20


Artificial intelligence (AI) vs. natural language processing (NLP): What are the differences?
But, says Wayne Butterfield, director of cognitive automation and innovation at ISG, ‘the premise is the same: Understand language and sew something on the back of that understanding.’
The Enterprisers Project
2/26/20


How Agencies Can Leave Legacy IT Systems
’The public sector is finding that the talent they have to support those older systems is retiring, and that those legacy systems are limiting their ability to innovate and deliver better user experiences,’ says Thomas Ortiz, a partner at Information Services Group, a technology research and advisory firm.
FedTech Magazine
2/21/20


ISG Launches Analysis of SAP Provider Marketplace
Technology research and advisory firm ISG (Information Services Group) has launched a study examining the global marketplace for providers of SAP-related services. It will initially examine products and services available in the US, Germany, the UK, Brazil and the Nordic countries.
MrWeb
2/21/20


As FTC query looms, a look at big tech's largest AI acquisitions
’Sometimes, these deals take place even before the acquired company has released a product to the market at all,’ Blair Hanley Frank, principal analyst at ISG, told CIO Dive in an email. Those transactions ‘may help the competitive position of different tech giants, since they allow these larger firms to control access to that new technology.’
CIO Dive
2/18/20


The story behind the latest buyouts by Infosys, Cognizant
’This acquisition is a strong one for Infosys. When we did a study on provider capabilities for Salesforce ecosystem, we had seen that Infosys — though being a leader — was lagging some of its competitors,’ said Mrinal Rai, principal analyst at consultancy ISG.
Economic Times
2/12/20


IT services cos discover silver lining in cloud deals
’This acquisition is a strong one for Infosys. When we did a study on provider capabilities for Salesforce ecosystem, we had seen that Infosys — though being a leader — was lagging some of its competitors,’ said Mrinal Rai, principal analyst at consultancy ISG.
Economic Times Tech
2/12/20


When the public cloud grew up: A look back at growth in the 2010s
ISG technology analyst Blair Hanley Frank said: ‘This isn't really an either-or proposition. Because hyperscale cloud providers can be more efficient with their server use, they don’t have to spend as much on hardware, even as the cloud business takes off. Meanwhile, enterprises are trying to elongate the lifecycle of their existing hardware while planning cloud transitions, so they want to also curtail any spending on new server hardware.’
MSDynamicsWorld
2/7/20


Nordic industries increase IT outsourcing for IoT and big data skills
Barry Matthews, a partner at ISG, who heads up Northern Europe, said traditional IT outsourcing, where an organisation pays people to provide a service, grew by 17% in the Nordics in 2019, compared with 2018.
ComputerWeekly.com
2/6/20


Tech firms diverge on sharing digital revenue figures
’It makes sense for providers to stop reporting it separately as it is already being included in outsourcing contracts,’ said Mrinal Rai, principal analyst at ISG.
Economic Times Tech
1/30/20


What AI skill sets do you need in the channel?
Wayne Butterfield, director at global services provider, consultancy and research firm ISG, explains: ‘Data science is the process, but the critical skill is business understanding and value creation. 80% of a data scientist's role is to clean data and make it usable. This skillset is basically a commodity.’
ChannelPro (UK)
1/29/20


Business leaders are unprepared for the digital economy. Can the CIO help?
CIO conversations center around digital capabilities, and not about the value that was created, said Shafqat Azim, partner, digital strategy and solutions at ISG, in an interview with CIO Dive.
CIO Dive
1/27/20


Mindtree may have to fight harder for deals: Experts
Mrinal Rai, Principal Analyst at research services firm Information Services Group, said this would mean that the company will directly compete with some of the large service providers who have been ramping up their ability to win digital contracts after losing to smaller firms possessing niche digital capabilities.
Economic Times
1/27/20


Kraft Heinz's place in the market dropped. Its CIO is using data to lift it
’Think about a new CIO coming in; they're going to start to look at the data, bring a comprehensive use of the data, and how the company organizes and manages and uses data,’ Kathy Rudy, partner at ISG, told CIO Dive.
CIO Dive
1/23/20


Hospitality: Embrace Imminent Disruption
Three things are inevitable – death, taxes and change – with the last of these heavily impacting business models today. Hospitality organizations that openly embrace and plan for change, disruption, re-imagination, and re-engineering will succeed. Those that don’t will flounder and ultimately fail.
Hospitality Tech
1/23/20


These Three Approaches Will Help Your Enterprise Be More Agile
Nearly every organization that tries to change its culture to be more agile and better adapt to changing environments discovers that it’s harder than it looks. Agile transformation can’t be superficial or only embraced by the IT department–it needs to be completely pervasive throughout the business.
DevOps.com
1/22/20


RPOs Are Winning the Talent War
They also have to provide a more strategic toolkit, said Stacey Cadigan partner for Information Services Group, a market intelligence firm. Clients today expect RPOs to provide user experience consulting, recruitment marketing, business intelligence, data visualization and advice on the tech stack, she said.
Workforce
1/21/20


What is behind Stockholm’s datacentre boom?
’There are various factors as to why the Nordics continue to get global market investment,’ said Manoj Chandra Jha, lead analyst – cloud and AIOPs services at tech research and advisory firm ISG.
ComputerWeekly.com
1/14/20


Niche cloud providers take on market giants
’In general, each of the smaller players is trying to carve out its own niche, while also providing enough table stakes capabilities to serve clients' minimum needs,’ said Blair Hanley Frank, principal analyst at Information Services Group, a technology research and advisory firm.
SearchCloudComputing (TechTarget)
1/14/20


DNS threats emerge as IoT sticking point
Manali De Bhaumik, assistant manager of IoT at analyst firm Information Services Group, agreed and said that businesses must recognize that IoT is rapidly becoming a significant threat conduit to DNS through ever-larger botnets.
IoT Agenda (TechTarget)
1/13/20


Why Technology Alone Cannot Ensure Worker Engagement
According to Information Services Group (ISG) in research published last December, US organizations are embracing digital workplace services that enhance employees' work experiences, rather than ones that integrate easily with the existing company environment.
CMSWire
1/13/20


US woes and sluggish fin, health arms may mute Cognizant Q4 nos
’We know the company is already expanding in Europe and investing significantly in Apac, particularly ANZ region. However, it would take some time for these regions to provide even a competitive revenue share compared to the US region,’ said Mrinal Rai, principal analyst at technology consulting firm Information Services Group.
The Economic Times
1/10/20


IBM India loses two top execs
’For a client, IBM has always been a choice not just for services but also for software products and consulting. This approach was often siloed in terms of client acquisition in the region. Bajwa had a One IBM vision to take it as a consolidated offering,’ Mrinal Rai, principal analyst at technology consulting firm Information Services Group, said.
Economic Times Tech
1/9/20


CIO role: 9 ways it will evolve in 2020
’Successful CIOs have become business leaders of digital business units or have empowered IT organizations to create the digital backbone to accelerate the move to hybrid cloud environments and new operating models,’ says Steve Hall, partner and president at technology research and advisory firm ISG.
The Enterprisers Project
1/8/20


8 digital transformation trends for 2020
’2020 will still see the rapid scaling of digital initiatives across industries,’ says Steve Hall, partner and president of global technology research and advisory firm ISG.
The Enterprisers Project
1/6/20


RPOs are Winning the Talent War
They also have to provide a more strategic toolkit, said Stacey Cadigan partner for Information Services Group, a market intelligence firm.
Workforce Management Magazine
1/1/20


Tribunal order unlikely to impact TCS, but other concerns remain
’The news is big and has been affecting Tata Group companies’ shares negatively. However, specifically on TCS, it will likely not have any immediate impact in seeking out new clients or in relationship with existing clients,’ said Mrinal Rai, principal analyst at technology consulting firm Information Services Group.
Economic Times
12/20/19


This 90-year-old business crushed application integration problems
When you want to make two things that don't normally communicate, do just that, it means you need some kind of third-party middleware to sit between the two environments. And that third party may be somebody like a Mulesoft, or it may also be something created by your IT team, said Blair Hanley Frank, principal analyst with ISG, a global technology research and advisory firm.
SearchAppArchitechture (TechTarget)
12/16/19


Tech services firms look to turn a page with content moderation
Vishwakumar Nandagopal, head of India operations and regional controller for APAC at ISG, said a set of boutique companies are also prominent in offering content moderation services and and Cognizant is going to exit part of the content moderation business.
Economic Times
12/16/19


Where cloud-based disaster recovery is headed in 2020
There are numerous technologies, including cloud-based copies of business-critical data sets, that are being used by organizations of all sizes, according to Cindy LaChapelle, principal consultant at ISG.
SearchDisasterRecovery (TechTarget)
12/13/19


How to integrate robotic process automation in big data projects
Information Services Group (ISG) reported in 2018 that 92% of companies were aiming to adopt robotic process automation (RPA) by 2020 because they wanted to increase operational efficiencies.
TechRepublic
12/12/19


Digital transformation dream teams: 8 people you need
This important player has good soft skills, accountability, and a proven track record of managing digital transformation, explains Ola Chowning, partner in digital strategy and solutions at ISG. The lead will have a balance of tech- and business-enabling skills to ensure both sound technical solutions and the achievement of business objectives.
The Enterprisers Project
12/9/19


Company of the Year: Google Cloud
’What that means is that Google has the opportunity to pick up a percentage of enterprise workloads,’ said Blair Hanley Frank, principal analyst at ISG, in an interview with CIO Dive. ‘They don't necessarily need to be all things to their customers, because their customers are going to have another cloud vendor anyway.’
CIO Dive
12/9/19


Shaping customer experience with automation and AI
Retailers know how competitive the retail sector is, how tight their margins are, and how hard it can be to build and maintain customer loyalty in these days of hyper-personalisation and instant gratification. A central challenge for retailers lies in the disparity between the way the business operates and how their customers think.
MyCustomer
11/27/19


Cognizant Facebook contract up for grabs for rivals
’I agree it’s not aligning with Cognizant’s overall digital strategy because this capability is more dependent on manual efforts and personnel resources. As per new-age digital services outlook, providers look to build more automated industrialised solutions that require less human intervention,’ said principal analyst Mrinal Rai of technology consulting firm Information Services Group.
The Economic Times Tech
11/25/19


Enterprises Look to Service Providers for Cloud Help: ISG
’Service providers are helping their enterprise customers manage costs because they often have more experience managing multi-cloud infrastructure,’ said Jan Erik Aase, director and global leader for ISG Provider Lens Research. ‘They also provide enterprises with a long-term option by creating a roadmap for transitioning to the public cloud.’
Channelnomics
11/21/19


IT cos are delaying decisions as economic uncertainty looms
’Overall, clients are skeptical about whether to invest in technology for growth or leveraging it for cost reduction and hence the uncertainty for large-sized deals. (Wehave) also come across some deals where clients have put the contract process on hold, though not explicitly stating the reason’ said Mrinal Rai, Principal Analyst at ISG.
The Economic Times Tech
11/20/19


IT services companies hit as clients delay big deals
’Overall, clients are skeptical about whether to invest in technology for growth or leveraging it for cost reduction and hence the uncertainty for large-sized deals. (We have) also come across some deals where clients have put the contract process on hold, though not explicitly stating the reason,’ said Mrinal Rai, principal analyst at ISG.
The Economic Times
11/20/19


5 disruptive storage technologies for 2020
’SDS technologies virtualize the available storage resources while also providing a simplified storage management interface that represents different storage pools as a unified storage resource,’ explains Cindy LaChapelle, principal consultant at tech research and consulting firm ISG.
Network World
11/17/19


Troubles mount for Indian IT firms as clients look for more bang for buck
’Deals involving employee rebadging happen mostly in case of large transformational contracts which are not signed that frequently. Deals like TCS GM, Verizon Infosys, HCL Volvo don’t happen that often,’ said Mrinal Rai, principal analyst at Information Services Group.
The Economic Times
11/15/19


In your data archive strategy, how long is long enough?
’If the data is no longer useful or required by the organization, it should be deleted,’ said Cindy LaChapelle, principal consultant at Information Services Group, a technology research and advisory firm.
SearchDataBackup (TechTarget)
11/13/19


Change management: 10 ways to up your game
’Too many leaders feel they have shared the vision a hundred times and assume they know where their employees are in the change cycle,’ says Denise Austin, a director in ISG’s organizational change management group who specializes in communication. ‘It’s really about asking questions first and then connecting.’
The Enterprisers Project
11/11/19


How digitisation provides new business opportunities for technology providers in healthcare
’For contract sizes less than $10 million, there are mostly specialized vendors or large SaaS providers for ERP, cloud and data analytics solutions. These small-sized deals mostly have small niche providers and very few examples where large providers like IBM and Atos provide analytics and AI based services,’ said Mrinal Rai, Principal Analyst at technology consulting firm ISG.
The Economic Times
11/8/19


Digital Workplace: Giving Your Employees a New Voice
’As enterprises move toward digital workplace technologies, all of their employees will be able to have their own personal digital assistants that can take over mundane tasks to help the users explore value-added work and advance their careers,’ says Mrinal Rai, principal analyst at ISG.
Dell Technologies (Perspectives Blog)
11/4/19


TCS plans to remove digital classification from its business
’Not all providers have the same parameters for what they call digital services,’ said Mrinal Rai, principal analyst at global technology research and advisory firm ISG.
The Economic Times
10/31/19


What AI Can Bring to Your Intranet
’Enterprise social collaboration increasingly is being seen as an integral part of digital workplace strategy, which includes solutions used for content-centric and team-centric collaboration,’ said Mrinal Rai, principle analyst at ISG and the author of the report.
CMSWire
10/29/19


Overcoming Cultural Resistance to RPA Adoption
ISG found in its recent survey of European RPA adoption that it was one of the most prominent barriers to the growth the RPA, with 33 percent naming ‘organisational resistance to change’ as the main hindrance.
ITProPortal
10/28/19


Agile project management: 10 challenges you’ll face
’Transforming employees and company culture is the single greatest challenge we see facing enterprises that are undergoing an agile transformation,’ says Blair Hanley Frank, principal analyst at global technology research and advisory firm ISG.
The Enterprisers Project
10/23/19


Nordic industrial giants continue to choose Indian suppliers for digital transformation
Manoj Chandra Jha, analyst at technology research firm ISG, has followed the HCL-Equinor relationship closely. He said: ‘HCL and Equinor have a seven-year-old relationship and, during this tenure, HCL has built a credible position with deeper understanding of the oil and gas industry in the Nordics market. This contract is a significant move on the HCL-Equinor relationship and also validates HCL's understanding of the Equinor business.’
ComputerWeekly.com
10/23/19


Europe outsourcing falls in Q3
Steve Hall, partner and president, EMEA, ISG, said: ‘Political and trade issues are contributing to a mixed stance on technology spending, with enterprises largely split on investing for growth or leveraging technology for cost reduction through 2020. Many technology providers remain cautiously optimistic regarding their pipelines and the demand environment. In the near term, providers will be watchful of external factors that could impact customers and their decision to spend.’
Digitalisation World
10/22/19


Europe’s outsourcing falling
Steve Hall, partner and president, EMEA, ISG, said: ‘Political and trade issues are contributing to a mixed stance on technology spending, with enterprises largely split on investing for growth or leveraging technology for cost reduction through 2020. Many technology providers remain cautiously optimistic regarding their pipelines and the demand environment. In the near term, providers will be watchful of external factors that could impact customers and their decision to spend.’
Channel Eye
10/22/19


European companies hold back outsourcing amid recession fears
Steve Hall, partner and president, EMEA at ISG, said: ‘Political and trade issues are contributing to a mixed stance on technology spending, with enterprises largely split on investing for growth or leveraging technology for cost reduction through 2020.’
ComputerWeekly.com
10/21/19


TCS looks at more young engineers, ties more pay to performance for experienced hands
’(This) will help TCS as analysis shows that their employee cost as well as employee cost-as-percentage-of-revenue has been increasing last few quarters,’ said Mrinal Rai, principal analyst at technology consulting firm ISG.
The Economic Times
10/15/19


ETtech Top 5: Spike in e-commerce festive sales, Infy acquires Irish firm & more
’Infosys has strong capabilities in back-end business process services, while contact centre services are more of a front office operations,’ said Mrinal Rai, Principal Analyst at technology researcher ISG. ‘There is a pressure to bring back-office and integrate with front-office and providers are strengthening their capabilities across.’
The Economic Times
10/9/19


Infosys acquires 1,400 strong contact centre in Ireland
’Infosys has strong capabilities in back-end business process services, while contact centre services are more of front-office operations,’ said Mrinal Rai, principal analyst at technology researcher ISG. ‘There is pressure to bring back-office and integrate with front-office and providers are strengthening their capabilities.’"
The Economic Times
10/9/19


Brexit Makes UK Enterprises Cautious About SAP Adoption
Enterprises in the U.K. are cautious about adopting S/4 Hana and other SAP products, given the uncertainty surrounding the country's exit from the European Union, according to a new report published by Information Services Group (ISG).
E-3 Magazine International
10/6/19


SAP vs. Oracle: Compare their cloud platforms
Oracle is expanding its offerings by integrating technologies with its cloud platform, said Jan Erik Aase, director of research and principal analyst of ISG Research, in an email.
SearchSAP (TechTarget)
10/3/19


How to measure IT ROI in the digital era
While more CEOs are holding technology leaders accountable for business results, says Shafqat Azim, a partner in the Digital Practice at technology research and advisory firm ISG, measuring ROI in new ways is challenging. ISG has found that 88 percent of large global enterprises have digital transformation initiatives underway, with projects totaling over $2 trillion in investment. However, just 16 percent of these initiatives are what ISG categorized as thriving, and 40 percent of them are abandoned. ‘Many organizations are struggling to make critical business decisions due to a lack of comparative analytics and visibility into the effectiveness of digital transformation,’ Azim notes.
The Enterprisers Project
10/1/19


Dropbox just doubled down on collaboration (again)
ISG principal analyst Blair Hanley Frank, a fellow attendee of Dropbox’s conference, told me that the fierce competition for knowledge workers’ attention will lead to a variety of companies encroaching on each other’s territory, though in the long run they all need to adjust to a world in which different workplaces use different combinations of tools in different ways. ‘It’ll take a few years for this to shake out,’ he says. ‘And until then, it’s going to be utter chaos.’
Fast Company
9/25/19


TCS needs more deals to touch 2-digit growth
'TCS had a 3.2 % growth in Q2 last year and we expect a similar boost with this and other deals in 2Q20. If TCS is able to follow the same growth rate for each quarter like last year, it is very likely it could touch a double-digit revenue mark,’ said Mrinal Rai, principal analyst at ISG, a global technology research and advisory firm.
The Economic Times (India)
9/24/19


Drive for Nordic datacentre transformation
According to Manoj Chandra Jha, lead analyst at ISG, some Nordic businesses struggle to see rapid returns on their investment in cloud computing, which is to be expected. A move to cloud infrastructure can reduce an organisation’s hardware and software requirements, but only if it is carefully planned and implemented.
ComputerWeekly.com
9/20/19


Brian Humphries has got a hard row to hoe. Can Cognizant’s blunt CEO dispel the Elliott-era ghosts?
Mrinal Rai, principal analyst at ISG, believes that a history of reliance on North America for most of its revenue (60%) has proved an unhealthy strategy for Cognizant and this will take some time to fix. ‘Cognizant’s peers have comparatively well-distributed revenue share across geographies. Though Cognizant is now expanding to other regions including the Asia-Pacific, this should have happened long before.’
Economic Times Prime (India)
9/18/19


Salesforce provides $18.2M in grants to bolster math and computer science education
This reflects a broader trend — businesses have looked to partnerships to help them navigate this period of digital transformation, according to a report from the Information Services Group.
HR Dive
9/17/19


TCS to take over assets, employees of GM’s Bengaluru
’It looks like a very large deal,’ said Mrinal Rai, principal analyst at ISG, a global technology research and advisory firm. ‘TCS has developed its own products in the area of Advanced Driver Assistance System (ADAS) and have a good track record in it. Both GM and TCS will gain with this deal.’
TechStory (India)
9/17/19


TCS to take over 1,300 people from General Motors
’It looks like a very large deal,’ said Mrinal Rai, principal analyst at ISG, a global technology research and advisory firm. ‘TCS has developed their own products in the area of Advanced Driver Assistance System (ADAS) and have a good track record in it. Both GM and TCS will gain with this deal.’
Economic Times Tech (India)
9/17/19


Cognizant CEO wants sales hands to target top 300
"Often clients would not consider their existing largescale managed service provider as a digital partner and these small deal-sized, specialized work would go to small niche and more nimble service providers," said Mrinal Rai, principal analyst at ISG, a global technology research and advisory firm.
The Economic Times (India)
9/12/19


IoT and RFID: What's the Connection?
The U.S. connected car market, said to be the "world's largest and most mature," is expected to grow by double digits during the coming year (see ISG Provider Lens).
RFID Journal
9/11/19


Amazon's bet on AI brings it big business and serious competition in India
According to Manoj Chandra Jha, lead analyst at technology research and advisory firm ISG, what differentiates AWS is that it offers the largest breadth of services. ‘Also, it has a strong focus on emerging technologies like AI and ML, and has continued investment in developing a strong network of thousands of partners and an ever-expanding global presence including 69 Availability Zones (isolated locations within data centre regions) across 22 regions in 30 countries,’ said Jha.
Business Standard (India)
9/10/19


MIT researchers say improving skills not enough to face automation
Many HR departments are looking to partnership arrangements in this endeavor, according to a February report by Information Services Group.
HR Dive
9/10/19


Automation unlikely to dent IT services job
"When automation happens across L1 and L2 (junior roles), then the L3 (mid-to-senior) requirements are increasing. Once certain roles become redundant, people will be redeployed in the new roles," said Vishwakumar Nandagopal, Head of India Operations and Regional Controller for APAC at ISG, an IT research firm.
Economic Times (India)
9/6/19


San Francisco Giants turn to Iron Mountain to organize, digitize highlight tapes, long lost memories
Depending on the initial format, or what kind of resolution assets are converted too, media files are difficult to compress, Cindy LaChapelle, principal consultant at analyst firm ISG, told CIO Dive.
CIO Dive
9/5/19


Airbus looks to double core digital job from new Bengaluru centre
"Switching to insourcing from an outsourcing-dominant business model is not new in the capital-intensive aerospace and defence industry — Airbus’ American competitor, Boeing, is a classic example," said Avimanyu Basu, lead analyst for engineering services at ISG.
Economic Times (India)
9/5/19


Cognizant, HCL Tech may feel the pain of US opioid lawsuits
Cognizant has a bigger share, with around 29% of business coming from the vertical, while for HCL Tech the share has been around 13% on average in the last few quarters, according to Mrinal Rai, principal analyst at ISG, a global technology research and advisory firm.
The Economic Times
8/30/19


Cognizant CEO Brian Humphries looks outside to ramp up digital talent
"The common feedback we have given the company is that they needed stronger marketing and storytelling. Their clients were happy, but Cognizant was not able to build a story around it," said Mrinal Rai, principal analyst at ISG, a global technology research and advisory firm.
Economic Times (India)
8/28/19


Avant Adds Pureport’s Multicloud Fabric to Portfolio
Avant earlier this month announced a partnership with ISG to add network design services to its portfolio.
Channel Partners Online
8/28/19


Why IBM's CIO values IT product design over 'expensive transformation projects'
A more product-oriented combines the technology team with the business stakeholders, Ola Chowning, Partner at ISG, told CIO Dive. IT and business leaders are "jointly accountable for the decisions, finances, and future of a given technology product."
CIO Dive
8/27/19


Firms slow to upgrade SAP products in Brazil
"SAP partners are enthusiastic about the revenue stream that would come from widespread upgrades, but they worry that by waiting, enterprises will cause a logjam that opens the market up to competitors," warns Esteban Herrera, partner and global leader of ISG Research.
ZDNet
8/27/19


Employee experience may play role in raising productivity, reducing turnover
Information Services Group (ISG) recommended in a March report that leaders determine the costs of preparing HR for this role, define cost-savings and include HR technology in day-to-day operations.
HR Dive
8/20/19


Salesforce's new partnership allows training platform users to earn college credit
These developments come as HR departments are working on a wide scale to form partnerships that help employers prepare for digital transformation, according to research by Information Services Group.
HR Dive
8/20/19


Opinion | A market trend that’s reshaping the infotech services sector
Recently, I turned to Michael Connors and Steven Hall, chairman and European president, respectively, of Information Services Group Inc. (ISG). Thanks to its data czar Bret Breeding, ISG has the best data around buying activity in the IT services space and has a deep insight into how that market is shaping up... The most interesting pieces of ISG’s analyses ran along two vectors. The first is the shift from traditional managed services, which IT services firms dominate, to the "As a Service" space, which they do not.
LiveMint
8/19/19


Preparing for a 5G deployment: 5 things CIOs need to do now
Menezes; Mark McCaffrey, PwC's technology, media and telecom sector leader; and Dave Muller, partner of the network advisory practice at ISG, a technology research and advisory firm; offered five moves CIOs should make right away so they're ready to seize on 5G as it becomes more available. "I don't think 5G is going to replace internal networks and I don't think those internal networks will go away, but 5G will complement or supplement those networks. And because current networks are handling application requirements fairly well, CIOs have to figure out the use cases that make the most sense for 5G," Muller said.
SearchCIO (TechTarget)
8/14/19


Brexit stalls SAP adoption
Barry Matthews, partner and head of ISG UK said that despite the uncertainty over Brexit, there is expected to be slight growth in SAP adoption across the UK.
Channel Eye (UK)
8/14/19


Brexit slowing down SAP adoption by UK enterprises, says ISG report
ISG UK partner and head Barry Matthews said: "Despite the uncertainty over Brexit, there is expected to be slight growth in SAP adoption across the U.K."
Government Computing (UK)
8/14/19


Financial Performance Improves When HR Participates in Transformation
As we recently reported, a study by ISG found that HR is often only "tangentially involved" in workplace transformation discussions. About 43 percent of ISG’s respondents said HR has little to no involvement with their organization’s efforts.
HCM Technology Report
8/13/19


UK business looks to service providers for SAP migration
"Despite the uncertainty over Brexit, there is expected to be slight growth in SAP adoption," said Barry Matthews, partner and head of ISG UK.
IT Europa (UK)
8/13/19


Infosys eyeing 50% revenue from digital business: Salil Parekh
"Infosys is positioned as a premium service provider along with TCS, IBM and Accenture. This itself helps get higher margins," says Mrinal Rai, principal analyst at ISG Group.
Economic Times
8/9/19


Process automation technologies evolve: RPA vs. BPA vs. DPA
"Bots communicate with business systems to streamline processes and reduce the burden on humans. But RPA doesn't inherently have any intelligence; a standalone RPA doesn't have [AI] or machine learning; it can mimic a human but it has no decision-making or judgment capabilities," explained Anurag Saxena, a partner for automation and cognitive at ISG, a technology research and advisory firm and IT service management company.
SearchCIO (TechTarget)
8/8/19


Western Digital's roadmap to merging 3 distinct technology stacks
When M&A activity arises, it acts as a driver to streamline the business and realize the associated savings from modernizing, according to Steve Hall, president, ISG EMEA and partner, digital advisory services at ISG.
CIO Dive
8/8/19


Cognizant's new digital strategy: Targeting more number of smaller deals
"Most of the digital transformation deals are usually smaller in value and shorter in duration as clients would want to start them small and want to see quick results...they (Cognizant) have to sign more deals to make the best out of this approach, and it would be interesting to see how they execute this," said Mrinal Rai, principal analyst at ISG, a global technology research and advisory firm.
Economic Times Tech (India)
8/8/19


ISG revenues dip in second quarter
"ISG continues to build forward momentum," ISG CEO and Chairman Michael Connors said in a statement. "Our focused investments in the high-growth area of digital services, including automation, are paying off. Our revenue mix continues to grow in value, based, in part, on rising demand for our digital services, which represent approximately 45 percent of our total revenues, as well as the high market valuations for automation services we are seeing of late."
Stamford Advocate
8/7/19


CFOs, CIOs Increase Collaboration, Join in HR Tech Discussions
All in all, this seems a welcome bit of news for HR leaders. Robert Half's study stands in contrast to recent research from ISG, which showed HR is often all-but sidelined during discussions of workplace transformation.
HCM Technology Report
8/7/19


US businesses look to benefit from Internet of Things
"US companies are seeing the benefit of the entire physical world pulled in together in a connected ecosystem through sensors," Esteban Herrera, partner and global leader of ISG Research, said. "Billions of devices are connected, and each day, new connectivity is adding to the pool of information being captured in real time."
Consulting.us
8/7/19


More C-suites hire chief data officers to survive digital transformation
A report from Information Services Group found that companies are looking to partner with other organizations for help them navigate the digital transformation, too.
HR Dive
8/6/19


ISG Q2 Revenues Fall as EBITDA More than Doubles
Commenting on the results, Connors said: "ISG continues to build forward momentum, with second-quarter revenues up 4% sequentially and EBITDA more than double that of the 2019 first quarter. Our focused investments in the high-growth area of digital services, including automation, are paying off. Our revenue mix continues to grow in value, based, in part, on rising demand for our digital services, which represent approximately 45% of our total revenues, as well as the high market valuations for automation services we are seeing of late."
Mr. Web
8/6/19


ICYMI: Our Channel News Roundup for the Week of July29th
Information Services Group, or ISG, pulled the curtain on ISG Network Select. Now clients can get more vendor and technology options, better pricing, and faster solutions for next-generation networking.
Channel Pro Network
8/4/19


Accenture India may expand data science team to make it a hub for APAC
"They have a data analytics platform that can start giving results immediately after being deployed to a client, which is a key differentiator. I think they want to build on the capability and add more data scientists to their portfolio, rather than relying on some other firms," said Mrinal Rai, principal analyst at ISG, a global technology research and advisory firm.
Economic Times (India)
8/2/19


Avant, ISG to Meet 5G, SDN Challenges
"Client demand for networks that are secure, interconnected, interoperable and profitable is rising, as are concerns over security, scale, cost and the complexity of the expanding IoT landscape," Connors said in an announcement. "ISG Network Select is designed to help clients find the best solutions, faster, to power their digital transformation initiatives."
Channel Partners Online
8/1/19


Switzerland. Touching The Sky, Banking On Cloud
According to ISG Research, the main leaders in cloud transformation, operation services and everythingas- a-service (XaaS), and manager public cloud services in 2018 were Swisscom, Atos, Accenture, Capgemini, T-Systems, Netcloud, EveryWare and Fujitsu.
Data Economy
7/31/19


HR Sidelined As Organizations Talk Transformation
"The most progressive enterprises see technology as one piece of an integrated approach to workplace modernization that includes workspace design, policies and culture," Germann said. "When HR is intimately involved in workplace strategy discussions, enterprises are further along in providing effective workplace solutions."
HCM Technology Report
7/25/19


ISG Insights™ Report Finds HR Underrepresented in Strategic Workplace Transformation Talks
"Despite the inevitable effects of workplace changes on people, only two of the enterprises we interviewed have deep strategic integration between their HR departments and the IT and facilities departments involved in workplace services decisions," said Chris Germann, partner, ISG Enterprise Research.
HR Technologist
7/25/19


Furniture retailer Aaron's found application nimbleness through centralization
Largely influenced by the dot-com boom, modern enterprises are working at "unwinding all of the decentralization of the federation that they did as a part of their good corporate governance a couple of decades ago," Blair Hanley Frank, Principal Analyst, ISG, told CIO Dive.
CIO Dive
7/25/19


One robot per employee: UiPath’s automation-first approach leads fast-growing RPA market
A new study released last week from Information Services Group Inc. found that the number of enterprises using cognitive technology more than doubled in the last year.
SiliconANGLE
7/23/19


Blockchain tech of big three at work in client projects
There is a rush to create IPs and productised solutions in blockchain technology because security is one of the key requirements it can solve, said Mrinal Rai, principal analyst at ISG, a global technology research and advisory firm. ’I'm sure companies have some headway in the technology, however, it is early to predict if it would have impact on revenue visibility because many projects are still in development,’ he said.
The Economic Times (India)
7/17/19


Medal of Honor recipient uses robotic prosthetic hand
We’re going to continue to see really rapid advances in the software, that’s what we talked about…that's going to continually improve functionality…if you start to think about software combining with hardware like that, think about things like 3D-printing, you’re going to have people being able to print their own prosthetic limbs and we’re starting to see that happen right now and that’s because of this combination of fast hardware and software that’s improving very quickly over time.
Fox Business
7/15/19


Brain-controlled robot hand with sense of touch helps Medal of Honor recipient
We’re going to continue to see really rapid advances in the software, that’s what we talked about…that's going to continually improve functionality…if you start to think about software combining with hardware like that, think about things like 3D-printing, you’re going to have people being able to print their own prosthetic limbs and we’re starting to see that happen right now and that’s because of this combination of fast hardware and software that’s improving very quickly over time.
Fox Business
7/15/19


IT Cos: Slowing Deal Wins
The traditional outsourcing market has slowed down a little bit. It’s slowed down about 10% quarter-over-quarter when we look at the broader piece but I think the bigger message is really the rise in the as-a-service. So when we see the cloud providers, the software-as-a-service providers, that market is up 14% overall.
CNBC
7/15/19


How successful retailers build resilience in tough times
It comes as no surprise to me to read that while retail sales continue to grow, retailers are seeing their profit margins dwindle. According to Share Centre research, retail sales have risen by 50% in the past 11 years, yet the sector’s profits have dropped by ‘more than a third.’
The Retail Bulletin (UK)
7/13/19


Q1 earnings: Who will shine and who will fade
In addition, slowdown in Accenture outsourcing booking and ISG deal dwindling data indicate weakness in overall IT spending.
The Economic Times (India)
7/12/19


TCS is betting on three Ps to create a new business model
The shift in strategy to streamline its IP-creation process will help the company, according to analysts. "A player as large as TCS may have best practices followed by different teams in silos often failing to consolidate those approaches, resulting in disparity in servicing clients. This is a great approach to consolidate best practices within the firm and focus on protecting critical TCS IP as well as provide specific solutions," said Mrinal Rai, principal analyst at ISG.
The Economic Times (India)
7/12/19


TCS sees a spot for itself in Deutsche Bank tech rejig
"Investing 13 billion euros on technology innovation is more of a need for lenders like Deutsche Bank to compete in an increasingly technology-focused banking industry," said Mrinal Rai, Principal Analyst at ISG, a global technology research and advisory firm. "The pressure on banking capital market companies does offer a lot of opportunities for IT services firms."
The Economic Times Tech (India)
7/11/19


Microsoft database turns to the cloud as support ends for SQL Server 2008
End of support has remained part of the software lifecycle since "time immemorial," said Blair Hanley Frank, principal analyst at ISG, in an interview with CIO Dive. What Microsoft wants is for its customers to "consume as much Azure as possible."
CIO Dive
7/9/19


Opinion: Don’t Fear The Rise of The Claims Robots – They Can Help Us
When a company like Allianz takes a stake in an Artificial intelligence (AI) based Insurance start-up like Lemonade, you know things are changing in insurance, and particularly in the way insurance claims are handled. The insurance industry – which, after all, is all about assessing and avoiding risk – has traditionally been fairly slow to adopt digitisation, AI and the new processes associated with them. But customer expectations are shifting, and so the industry has to move with them.
Insurance Edge
7/1/19


Deception pointe
In general, deception technologies have a place in the cyber-protection scheme alongside a defense-in-depth approach, says Doug Saylor, a Dallas-area director at the global consultancy Information Services Group (ISG). These technologies offer an additional layer of protection and in some cases can be used to fool hackers into attacking environments specifically built to track and study attack patterns.
SC Magazine
6/27/19


Why Implementing an Agile Business Model Is More Evolution Than Revolution
Blair Hanley Frank, principal analyst at ISG, said research from his company shows that culture and legacy technologies are the biggest hurdles to adoption of agile within an enterprise. The former is a problem because no matter how much organizations say they want to be agile, the day-to-day practices of employees actually dictate their level of agility. "It’s critical for enterprises to get buy-in across the involved teams, from managers to the rank and file. As agile adoption proceeds, it's important for leaders to understand how the new way of working will impact all the functions of an enterprise," he said.
CMSWire
6/25/19


Five HR Tech Myths Debunked
ISG recently surveyed HR and IT professionals across the globe to understand how organizations are progressing along the digital transformation journey. Here are five HR technology myths debunked by ISG’s 2019 Industry Trends in HR Technology and Service Delivery.
HR Technologist
6/21/19


Job Automation Brings New Co-Workers: Office Bots
Robotic process automation has existed for more than a decade. Only recently has it proliferated in professional environments, thanks to new software options and increased awareness from corporate leaders about benefits, which can include "reduced costs, improved productivity and greater compliance with processes," says Mark Davison, partner and global lead of software and consulting company ISG Automation.
U.S. News and World Report
6/19/19


Getting on Board with Robotic Process Automation
"The benefits of using RPA include cost savings, faster flow of information, less human data entry and data-entry errors, improved compliance with process, and greater efficiencies in workflows," said Mark Davison, a partner at ISG, a leading global technology research and advisory firm. With the right mix of RPA implemented, staff can be free to perform other tasks that bring more value to their role.
HR Magazine
6/18/19


The Impact of Convergence on IT Strategies
"The critical takeaway for enterprises is they need to build a platform that's flexible and capable enough to work across different emerging technologies and apply them as necessary to their applications," said Blair Hanley Frank, principal analyst at technology research and consulting firm ISG.
InformationWeek
6/18/19


Microsoft With Oracle: Welcome to the Hybrid, Multi-Cloud World
At the moment, Oracle Cloud is a minority player in the hyperscale cloud realm, but now it's committed to taking a larger role in the market and Oracle is making investments and effort to achieve this goal. The alliance further proves Oracle is willing to partner more broadly to better service its customers in today's hybrid, multi-cloud world, said Blair Hanley Frank, principal analyst at ISG.
CMSWire
6/13/19


Will Automation Spell The End For Contact Centres?
As automation becomes intelligent, and conversational AI replaces the need for (some) human interactions, what will the contact centre of the future look like? Will it even exist? And what will happen to the people in those contact centres? Everywhere we look, media headlines tell us that automation will take our jobs. But what if it makes us more efficient, and creates different jobs? It could even change the way we structure our working week. Simply Business is an insurance company that is trialling a four-day week in its contact centres – with everyone still paid the same amount – in an effort to boost productivity and promote good mental health in the workplace. Could this be the new normal?
Contact Centres
6/11/19


In-depth look at what the Oracle-Microsoft agreement means to CIOs
This move shows that Oracle is willing to partner more broadly to better serve its customers in today's hybrid, multi-cloud world,’ said Blair Hanley Frank, technology analyst for Information Services Group (ISG). He noted that, down the road, Oracle might decide to forge similar agreements with the other cloud providers, such as AWS and Google. But, given Oracle's testy relationship with Google and AWS, he said its decision to partner first with Microsoft makes sense.
SearchCIO (TechTarget)
6/10/19


Blockchain food supply chain growth depends on clean data
According to Alex-Paul Manders, a director at Information Services Group (ISG), a research and advisory firm, participants in the beverage and food supply chain are actively collaborating to define and design data structures, business processes and collaboration methodologies. Supply chain vendors are currently evaluating logging data into distributed ledger applications, he said in emailed comments. Track and trace, which pertains to information required to recall a product in the event of a food safety issue, is a prominent use case being addressed, he said.
SearchERP (TechTarget)
6/10/19


Bad News from Cloudera & MapR: Is 2019 The Year Of Demise For Big Data
The key takeaway here is ‘the technology landscape has changed, especially given the rise of public cloud providers in big data and managed Hadoop space. We expect there will continue to be evolution in how enterprises will end up consuming this technology,’ said Blair Hanley Frank, principal analyst at Information Services Group Inc.
Analytics India Magazine
6/7/19


Cloudera Struggles Highlight Rapid Rise of Public Cloud
The takeaway "is the technology landscape has changed, especially given the rise of public cloud providers in big data and managed Hadoop space. We expect there will continue to be evolution in how enterprises will end up consuming this technology," said Blair Hanley Frank, principal analyst at Information Services Group Inc.
The Wall Street Journal (CIO Journal)
6/6/19


Identify the best RPA tools using these points of consideration
According to technology research and advisory firm Information Services Group, businesses can run into a number of challenges when using RPA, including ‘technical ambiguity.’
SearchEnterpriseAI (TechTarget)
6/5/19


Information Services Group to host HRO Today Event on HR Technology Trends
"ISG has uncovered valuable, timely information about how HR organizations are navigating the digital transformation journey and realizing cost savings and business value from moving to the cloud," Cadigan said. "It's an honor to be asked by the HRO Today Association to share our survey results and provide guidance on HR spending priorities for 2019 and advice on how to progress through the phases of HR technology maturity, as measured by the ISG HR Tech Capability Model."
HR Technologist
6/4/19


ISG launches expanded Women in Digital program
"The ISG Women in Digital program promotes diversity and inclusion in global IT and digital business, offering mentorship, educational and networking opportunities as well as recognition to women leaders who are engaged in digital transformation programs," explains Lois Coatney, partner and global leader, ISG Managed Services said.
Information Management
5/22/19


Achieving Business Value
From the dot com era to the mobile boom, embracing the latest technology has always been a key priority for companies looking to stay competitive in today’s digital world. In fact, according to Sierra-Cedar’s 2018-2019 HR Systems Survey, 45 percent of large companies and 51 percent of midsize companies are increasing their spending on HR tech. But the 2019 ISG Industry Trends in HR Technology and Service Delivery survey found that while more than 60 percent of respondents are achieving significant savings in the areas of IT/technology operations and HR administration, drawing ongoing business value from platform technology solutions is still a challenge.
HRO Today
5/15/19


XaaS models are reshaping the future of outsourcing
"We call this the industrialisation phase of IT. But there’s a huge shift underway. For many IT organisations, it’s no longer just about efficiency – it’s about value," says Steve Hall, partner and president at ISG, a technology research and advisory firm.
ComputerWeekly
5/8/19


How a public power utility forges the path to a digital future
Utilities craft their decisions based on the ways it would increase rates, to cover costs of operational and maintenance expenses or as part of a more forward-looking initiative. "Utilities must pay attention to whether a given IT cost is a capital improvement investment, which positions the company to raise its rates to cover the principal investment plus a set rate of return," Hack Heyward, partner and practice lead for energy at ISG, said in an email to CIO Dive.
CIO Dive
5/3/19


Us vs. them: Vendors duel over open source project administration
With Elasticsearch, AWS has forked the project, creating capabilities Elastic charges customers for, Blair Hanley Frank, principal analyst at ISG, told CIO Dive in an interview. To the cloud provider, this allows for open source distribution where customers don't have to worry about what they need to pay Elastic for or the terms of its licenses.
CIO Dive
4/30/19


The five types of digital transformation
As the digital transformation movement continues to take hold some several years after coming to life, the Information Services Group (ISG) has identified five digital transformation ‘archetypes’. These represent various approaches to digital transformation, addressing different challenges. But, at the same time, each can come with their own set of opportunities and challenges themselves.
TechHQ
4/29/19


Leveraging Human Touch and Technology to Create a Differentiated Shopping Experience
The death of the physical store has been widely discussed for years, and many in the retail industry have predicted its demise. The retail industry, however, has survived disruption cycles in the past, including the original” threat to Main Street's brick-and-mortar stores — the catalog — followed by retail's move to and the sprawl of suburban malls, Walmart and the emergence of the ‘big box' channel, and, most recently, the rise of e-commerce and mobile. Personalization and rising consumer expectations created by the digital channel are challenging the value of the physical store and retailing's long-standing business model. However, the reality is the store is still the foundation of retailing.
Total Retail
4/24/19


AI Enhances Call Center Customer Experience: Report
"Machine assistance is creating more value out of voice processes," says Esteban Herrera, partner and global leader at ISG Research. "Virtual help is making contact centers more intelligent."
Nearshore Americas
4/24/19


12 ways to ruin a new hire
Lois Coatney, a partner at Information Services Group, describes how a new hire can be undermined by providing marching orders mixed with a lack of support. "The CIO was attempting to create change in the organization — which had never outsourced IT services — and wanted to introduce the idea," Coatney says. "They brought in a director who was experienced with outsourcing, thinking this new person would help change the culture, but the CIO didn't give the new director any support or backing. Unfortunately, the new person couldn't break through the organization's exclusionary culture, and they let him fail. The company culture was relationship-based, and the CIO didn't introduce him into the established relationships. He tried to meet with people and talk to them, but they disregarded him behind his back and were derisive. The culture change came eventually but it involved significant change in the organization and staffing."
CIO
4/23/19


Employers dumping help-desk phones for bots, apps
"The digital workplace is the defining model for how end users access and collaborate on their work-related data and applications," Esteban Herrera, partner and global leader of ISG Research, said in a statement. "Providers can help enterprises create a connected, always on, collaborative and secured workplace."
HR Dive
4/22/19


Zoom's public debut is armed with market expansions
But like Slack, small- to medium-sized businesses were attracted to the service because they couldn't heavily invest in an audio and video conferencing infrastructure, Mrinal Rai, principal analyst at ISG, told CIO Dive.
CIO Dive
4/18/19


UK outsourcing market 'lags behind rest of Europe' - analyst
Steve Hall, partner and president of ISG, said: "The drive for digital transformation shows no signs of slowing. European businesses are investing in their future, despite the continuing political and economic uncertainty in Europe and the six-month extension to the Brexit deadline."
ChannelWeb UK
4/18/19


ISG Names Asia Pacific Regional Leader
Todd Lavieri, Vice Chairman, comments: "With his strong leadership and client focus, Scott will work with our teams on the ground in ANZ and elsewhere to expand our current client roster and leverage our digital solutions to drive new revenue growth and further penetration across the Asia Pacific region."
Mr Web
4/16/19


Anything but Amazon: What's next for Google Cloud
If a company understands how to operate in the cloud and knows what it is looking for in terms of architecture, Google Cloud, with its technical capabilities and positive reputation among the engineering set, "may all of the sudden become a more appealing second player," said Blair Hanley Frank, principal analyst at ISG, in an interview with CIO Dive.
CIO Dive
4/15/19


IT industry prospects, beyond TCS and Infosys forecasts
I recently met Michael Connors, chairman and chief executive officer of ISG, who along with Bret Breeding, ISG's data czar, proceeded to give me an education.
LiveMint
4/15/19


Google Cloud is using Anthos and AutoML to differentiate itself from AWS and Azure
Connected sheets for BigQuery for data analysis in Google Sheets introduced this week is an important development, ISG analyst Blair Hanley Frank told VentureBeat... Given the strength of Google Cloud's suite of AI services, Frank doesn't find a double down on AI to be a surprise. "AI capabilities are a key reason enterprises consider adopting Google Cloud, so it is important for the tech giant to retain a strong position as it works to attract new businesses," he said.
VentureBeat
4/12/19


5 digital transformation archetypes: Which one are you?
A new report published from technology consultancy and research firm Information Services Group (ISG) identifies five digital transformation types. "Each archetype addresses a different challenge," explains ISG Director Jan Erik Aase, "and a problem or opportunity might be a mix of archetypes."
The Enterprisers Project
4/12/19


As hybrids flower, a new era dawns in cloud computing
Information Services Group Inc. recently surveyed 300 companies and found that 61 percent expect themselves to be "majority SaaS" by the end of 2021, up from just 5 percent today, ISG analyst Blair Hanley Frank said in an interview on theCUBE, SiliconANGLE's streaming media platform.
SiliconANGLE News
4/7/19


HR SaaS Saves Money, But Finding ‘Business Value’ Remains a Challenge
"Enterprises are realizing the cost benefits they expected from their investment in SaaS," said ISG HR Technology Partner Stacey Cadigan. "Now that savings are firmly established, the next area of opportunity lies in achieving ongoing business value from these platform technology solutions."
HCM Technology Report
4/3/19


1.5 MILLION JOBS IN ENGLAND AT RISK OF BEING REPLACED BY AUTOMATION
Business leaders and employees do not have to simply accept that some groups will be worse affected than others. As Barry Matthews, Managing Partner for North Europe, ISG, says: "Automation might claim 1.5 million current jobs, but it'll create a lot more. Most of those jobs won't even exist yet."
Business Leader UK
3/29/19


Digital Transformation Steps: The Role Of Providers
A recent report by Information Services Group (ISG) sheds more light on this important process. According to the report, companies need vendors to help them become more flexible, collaborative and adaptable to constantly changing business conditions. The report also noted different buyer behaviors, or archetypes, that are based specifically on their maturity in the digital transformation journey.
Enterprise Digitalization
3/29/19


HR SaaS Adoption is Slower than Expected
Moving to HR SaaS is harder than expected, according to Debora Card, ISG partner in HR technology and delivery strategies and an author of the report. She said many things can dash expectations about HR SaaS migrations: funding delays, a merger, a poor business plan, as well as a lack of internal resources.
SearchHRSoftware (TechTarget)
3/27/19


New Research Finds Businesses Achieving Significant Savings from HR Cloud Technologies
"Our survey results show that enterprises are realizing the cost benefits they expected from their investment in SaaS," said Stacey Cadigan, partner, ISG HR Technology, and co-author of the report. "Now that savings are firmly established, the next area of opportunity lies in achieving ongoing business value from these platform technology solutions."
Solutions Review
3/26/19


HR tech trends focus on employee experience, performance
HR is tasked with managing an agile organization and retaining top employees- and today's ‘dynamic HR technology and services market is responding in kind,’ according to a new report from Information Services Group (ISG). Organizations seem eager to move to full ‘software as a service’ (SaaS) solutions, but many are not moving as quickly as they had hoped, the report said. But adoption is important, according to ISG, as it can improve employee engagement, provide access to best practices and innovation, reduce HR administration costs and improve the employee experience.
HR Dive
3/22/19


New kid on the block: What goes into a first-time CIO role
"The role of the CIO is changing now as a result of the complete change toward digital technology — to either become a deep business and strategy partner, or to be replaced by someone who can be that person," Steve Hall, partner and president at ISG, told CIO Dive. "So while the role has had an executive suite title for decades, the deep integration into the business is a relatively newer requirement."
CIO Dive
3/19/19


Microsoft Adds Yammer to Teams, Salesforce Launches Training Platform, More News
Finally this week, new research produced by Information Services Group (ISG) indicates that as enterprises move toward digital workplace technologies, all employees will be able to have their own personal digital assistants. The ISG Provider Lens Digital Workplace Archetype Report sees enterprises adopting virtual assistants, including advanced agents that can book meetings on behalf of employees or suggest product changes based on end-user chat sessions.
CMSWire
3/15/19


All eyes on shareholder vote as Interserve suppliers brace for firm's administration
Philip Millward, a UK partner at Information Services Group, a US-based advisory firm, said Interserve had partly run into trouble because of the amount of PFI deals it has on its books, which include a number of energy-from-waste deals a loss-making scheme for the Ministry of Justice to provide probation and rehabilitation services.
Building UK
3/15/19


Blair Hanley Frank, CUBEConversation, March 2019
We have forthcoming cloud study where we talked to 300 enterprise IT decision-makers and we asked them what they’re doing today, what they’re looking to do in the future and how they’re doing it. We’re taking all of that information and we’re putting it together with the information that we have from ISG’s advisor and practitioner community and building an understanding of where the market is and where it should be.
SiliconANGLE theCUBE
3/14/19


As offshore outsourcing grows, HR tries to measure impact
Outsourcing decisions sometimes become a catalyst for HR departments to invest more on software and services to survey and analyze what's going on internally, said Clay Calhoun, partner at ISG, a technology research and advisory firm in Stamford, Conn.
SearchHRSoftware (TechTarget)
3/6/19


How multi-cloud and digital transformation fit together
"Sadly, most enterprises just look at migration as an end to itself, not the outcome or business reasons for using cloud- for example, to access operational data from the field," says Prashant Kelker, a partner with tech research and advisory firm ISG. "The magic happens when you combine this data with the enterprise data sitting in its legacy world. This is an example of where a multi-cloud strategy helps: using the cloud for new business logic because you can now combine two sources of data, which was not possible until now."
The Enterprisers Project
3/5/19


The platform economy: Step right up for exponential value gains
Platform ecosystems are nothing less than the new value foundation for today's leading organisations. In fact, new platform-based business models and strategies are driving the most profound global macroeconomic change since the industrial revolution, transforming the ways companies operate and the customers they can reach.
ITProPortal
3/1/19


Opinion | We need new metrics to gauge India's infotech industry
I spoke last week with Steven Hall, president of ISG's European operations, who was in India to attend Nasscom's conference. Hall provided much food for thought by sharing a few salient data points. First, he said, the traditional outsourcing market has been growing at a paltry rate of 3.6% per annum since 2014.
LiveMint
2/26/19


Docker to anoint new CFO this week, lures execs from tech giants amid layoffs, hires
In a phone interview with The Register, Blair Hanley Frank, principal analyst with consultancy Information Services Group (ISG), said Docker is in an incredibly interesting position right now. "On the one hand," he said, "they have a very strong hold on developer mindshare due to their desktop tooling for developers, which is really great. And they're still Docker. They still have the name recognition that comes from helping kickstart the container revolution."
The Register
2/25/19


Digital transformation: 8 best practices for building an analytics roadmap
There’s no denying that, as ISG partner Prashant Kelker says, "it is inherently difficult to create a digital transformation and analytics roadmap." But smart practices are emerging around the process.
The Enterprisers Project
2/20/19


IBM may not win the cloud war, but Watson started a new battle
The "decision to bring some Watson services to other cloud environments shows that IBM sees its future providing services across different cloud environments, not just its own," said Blair Hanley Frank, principal analyst at ISG, in an email to CIO Dive.
CIO Dive
2/15/19


Digital transformation ROI: How to check a project's payoff
The value of an investment will only be proven by the business outcome; there is no other measure,’ says Prashant Kelker, partner with technology research and advisory firm ISG. "The challenge is that business outcomes cannot be predicted; they have to be guessed as a digital transformation progresses. This means a fundamental pivot from a large transformation mentality to an approach focused on continuous business outcomes."
The Enterprisers Project
2/13/19


Companies look to partnerships to survive digital transformation
Digital transformation impacts nearly every facet of an organization, Esteban Herrera, partner and global leader of ISG Research, said in a statement. "Enterprise agility goes far beyond software development and also encompasses the way organizations can adjust their entire operating model to survive and thrive in environments where competition and customer requirements are constantly changing."
Construction Dive
2/13/19


HR looks to partnerships to survive digital transformation
Digital transformation impacts nearly every facet of an organization, Esteban Herrera, partner and global leader of ISG Research, said in a statement. "Enterprise agility goes far beyond software development and also encompasses the way organizations can adjust their entire operating model to survive and thrive in environments where competition and customer requirements are constantly changing."
HR Dive
2/12/19


Neiman Marcus' innovation lab dissolves under CEO's new strategy
"The successful 'labs' are more like shared service emerging technology capabilities that all departments and business units can use," Prashant Kelker, partner at ISG, told CIO Dive. "The models with a lab as a building or a common department are failing. Some have even shut theirs down."
CIO Dive
2/11/19


Enterprises look to digital transformation to increase competitiveness and agility
According to Esteban Herrera, partner and global leader of ISG Research, "Enterprise agility goes far beyond software development. It encompasses the way organisations can adjust their entire operating model to survive and thrive in environments where competition and customer requirements are constantly changing."
Enterprise Times
2/11/19


Oracle Didn’t See the Data Reckoning Coming
"What happened over the past couple years is, the nebulous concerns people may have had about what companies were doing with personal data all of a sudden became very real," says Blair Hanley Frank, an analyst at ISG, a technology research and advisory firm. "The risk to Oracle in all of this is what seemed like a somewhat ignorable value-add business a few years ago could all of a sudden become a big scary bugbear."
Bloomberg Businessweek
2/6/19


Accenture pulls on data stores for expert insight, intelligence 'engine'
There is opportunity to automate mature processes that use structured data, said Jones, in an interview with CIO Dive. But the ‘holy grail’ is for companies to tackle unstructured data. Broadly, SynOps falls into the category of IT operations platform, which improves over time using analytics and machine learning, according to Jones.
CIO Dive
2/6/19


DRaaS options grow, but no one size fits all
Spencer Suderman, principal consultant for tech research and advisory firm ISG in Stamford, Conn., says as interest grows in DRaaS and more players enter the market, IT teams have to consider the needs of their servers and data. While some servers and applications might port easily to a cloud-based ‘as a service’ disaster recovery environment, others might be resistant because they are proprietary or are highly interdependent with other applications.
CIO Australia
1/31/19


DRaaS options grow, but no one size fits all
ISG's Suderman recommends intensive planning and monthly, bi-monthly or quarterly drills with the DRaaS provider. "Disaster recovery is probably one of the most under-planned services," and he anticipates DRaaS, where you’re handing off some responsibilities to a provider, will only make it worse. "Everyone talks a good game about disaster recovery, but what’s the breadth and depth of the planning you’ve done for a real disaster? DRaaS drills will tell you how portable your environment really is."
Network World
1/31/19


ISG EMEA to Focus Digital Capabilities on Insurance
Steve Hall, partner and president of ISG EMEA, said: "The digital age has created a new set of challenges for insurers. They need to bring products to market faster than ever before, while creating new channels that allow them to better engage with their customers and continue to enhance their loyalty."
Consultant News
1/29/19


ISG EMEA to Focus Digital Capabilities on Insurance
Steve Hall, partner and president of ISG EMEA, said: "The digital age has created a new set of challenges for insurers. They need to bring products to market faster than ever before, while creating new channels that allow them to better engage with their customers and continue to enhance their loyalty."
Top Consultant
1/29/19


Asia Pacific's sourcing market surged 35 pct in Q4 2018: ISG
"The demand for cloud-based services in Asia Pacific shows no signs of abating," said Lisa Borden, partner and head of ISG Australia and New Zealand (ANZ).
Devdiscourse
1/29/19


UK Outsourcing Contracts Plunge By 27 Percent As Brexit Looms
"Despite ongoing political and economic uncertainty in Europe and resulting business caution, companies are making significant investment in digital technologies to improve their ability to compete and to engage with their customers," said ISG president Steve Hall.
Silicon UK
1/24/19


More organizations drawn to products that cover data lifecycle
U.S. companies are increasingly adopting new data analytics tools, including cloud-based business intelligence services and machine learning services, to leverage and monetize their information, according to a recent report from global technology research and advisory firm Information Services Group ISG.
Health Data Management
1/22/19


2019 could be a big year for robotic process automation
A study from the Information Services Group found 72% of enterprises would be using RPA by this year.
Supply Chain Dive
1/22/19


Do Bots and Artificial Intelligence Need Line Managers?
As we enter an age where intelligent machines can more efficiently do the jobs of many humans, businesses face a key challenge – how to prepare their workplace, and just as importantly their workforce, for this seismic shift in business operations and working culture.
Computer Business Review
1/22/19


UK outsourcing market was rubbish thanks to Brexit
Steve Hall, partner and president of ISG, said: "Despite ongoing political and economic uncertainty in Europe and resulting business caution, companies are making significant investment in digital technologies to improve their ability to compete and to engage with their customers."
Channel Eye
1/21/19


UK outsourcing market stuttered in 2018 despite recovery signs - report
The brief signs of a recovery in the UK's outsourcing market were not enough to stop an overall decline in 2018, according to ISG.
Computer Reseller News
1/18/19


British outsourcing market shrank by more than a quarter in 2018 – ISG
The British outsourcing market shrank 27 percent to 2.5 billion euros (£2.2 billion) in 2018, weighed down by uncertainty around the nation’s decision to leave the European Union, research firm Information Services Group (ISG) said on Friday.
Reuters
1/18/19


EMEA sourcing market grows in 2018 as businesses embrace digital transformation
The sourcing market in Europe, Middle East and Africa (EMEA) grew in the final quarter of 2018 despite unsettling macro-economic and political events across the region, according to the findings of the latest report from global technology research and advisory firm, Information Services Group (ISG).
Facilities Management Journal
1/18/19


Collaboration Between Competitors is the Future of Enterprise Technology
Mark my words: 2019 will be the year enterprise technology companies go back to kindergarten and realize that sharing really is caring- about their customers. Several key moves last year point toward a future full of collaboration between large and small technology vendors—even those that compete against one another.
DevOps
1/18/19


Digital Transformation Will Stall if You Don't Prepare Your Employees
Many companies are investing a great deal of time and money in new technologies and processes to achieve their digital transformation goals. Those investments are warranted at a time when so much emerging and potentially game-changing technology is available. But sometimes businesses focus so heavily on adopting new technologies that they disregard the need to invest in their employees to make sure they, and the company, get the most out of the new tools at their disposal.
CMSWire
1/17/19


ISG Launches IT Performance Benchmarking Solution
Kathy Rudy (pictured), Partner and Global Leader at ISG Data & Analytics, comments: "Our ground-breaking data-as-a-service offering gives enterprises a clear view into how well their IT organizations compare with their peers. Through a series of easy-to-read dashboards, users are able to gain valuable insights into the right amount of spend for their organization in major cost areas such as hardware, software, people and outsourced services."
Mr Web
1/17/19


The ball of wax we call HR analytics
The debate surrounding automating analytics processes continues as technology becomes more prominent and advanced in the workplace. Specifically, when it comes to HR analytics, it is important to recognize that human judgment as it is used in recruiting today is flawed. One tool that can provide further analysis and measurement beyond performance indicators and predictors is machine learning. Through automation, HR professionals may someday be able to compare characteristics, apply regression analysis to identify the influence of a characteristic and make adjustments based on new hires, retention and promotion results.
Strategic HR Review
1/14/19


Why Companies Should Embrace Remote Working
"One of the things that’s really important to consider about remote work is it’s very easy to sort-of romanticize the productivity of the 40-hour co-located work week. I guarantee you that if you look at the user data for Candy Crush, Candy Crush players are not playing entirely outside of work hours even when they’re not working remotely...it’s really important that when you’re thinking about remote work and distraction you’re not necessarily pursuing the platonic ideal of 100% productivity always because what we’re seeing is that even in co-located workspaces it doesn’t happen."
TFiR
1/11/19


Global Demand for Outsourcing Climbs
ISG’s Momentum Geography Report reveals that Germany, the United States, and the United Kingdom are the top three countries in outsourcing spending. The main driver behind the outsourcing splurge? IT modernization through cloud computing and digital transformation.
Channelnomics
1/10/19


SMBs Adopt More Cloud Solutions Throughout The Americas
"Infrastructure costs and access to technology were once barriers to competition, but the cloud allows access to a broad range of software, platforms and services," noted Esteban Herrera, partner and global leader of ISG Research.
HCM Technology Report
1/10/19


Cybersecurity Consulting, Training in High Demand
Jan Erik Aase, ISG Insights’ director of research and principal analyst, tells us his firm has compiled a number of these reports in the past focused on Germany, but this is the first time it has taken a look at the state of cybersecurity solutions and services in the United States.
Channel Futures
1/9/19


ANZ businesses prefer hybrid cloud
"Almost all service providers have developed their own version of a platform that offers a one-stop shop for rapid, secure and efficient enterprise application cloud migration that supports multiple clouds," said Lisa Borden, partner and head of ISG in ANZ.
Computer Weekly
1/3/19


8 reasons why you should outsource software development
According to the Information Services Group, when focusing on contracts with a total value of more than 25 million U.S. dollars, the annual global revenue from information technology outsourcing is estimated to amount to between 60 and 70 billion U.S. dollars.
CustomerThink
1/3/19


UK businesses turn to multiple cloud providers
The ISG Provider Lens™ Cloud Transformation/Operation Services & XaaS Report for the UK in 2019 finds large UK businesses trading in their old capital expenditure IT models and embracing multi-cloud strategies with public cloud providers.
UK Tech News
1/3/19


Act Now to Reap Automation Benefits Later
Recent ISG research shows that enterprises and their managed service providers should incorporate RPA and AI into their services faster to better meet enterprise needs.
Information Week
1/3/19


More US firms are using data analytics, opening up markets for vendors
According to the ISG Provider Lens™ Data Analytics Services & Solutions 2019 Report for the U.S., many data analytics vendors are coming out with innovative services to companies seeking ‘smart insights,’ or intelligence from their internal and external data to enhance customer service and develop new business models.
CIO Dive
1/2/19


AI Weekly: 2018 in machine learning
My favorite from former AI staff writer Blair Hanley Frank analyzed the way tech companies market AI solutions and proclaimed that Sensei, Watson, and Einstein must die.
Venture Beat
12/28/18


Case Study: ISG
"After working at some of the world's largest corporations, including Sprint, American Express, Dun & Bradstreet and Nielson, I formed ISG in 2006 with one employee- myself- and no payroll. Today, ISG generates annual recenues of $300 million with 1,300 professionals in more than 20 countries."
Delta Sky Magazine
12/14/18


Digital twins move from manufacturing and IoT into the back office
Traditionally, digital twins have been a "rendering of the physical world, where we can go through and manipulate in that space and learn how they'll interact with the real world," Mike Harmon, director of engineering service practice in the Americas for Information Services Group, told CIO Dive in an interview.
CIO Dive
12/13/18


120 AI Predictions For 2019
"I expect 2019 will be the year we’ll see an explosion of production applications leveraging artificial intelligence. The tools and models available on the market are ready for prime time, which means it will be far easier for companies of all sizes to deploy intelligent applications. Along with that, we’ll also see further soul-searching and advocacy around what role firms providing machine learning services should play in ensuring the ethical use of their products. AI experts carry a great deal of clout in that conversation, since the services ultimately won’t work without their help. It will be interesting to see what norms emerge out of that process." -Blair Hanley Frank, Principal Analyst, ISG.
Forbes
12/9/18


7 hot IT outsourcing trends — and 7 going cold
Automation is reducing the labor component of outsourcing deals by an average by 40 percent, according to Steve Hall, a partner at ISG.
CIO
12/4/18


Deal of the Year: Microsoft's GitHub acquisition
For the future of digital business, "modernization is going to come on the backs of well-executed, well-architected software products," said Blair Frank, enterprise technology analyst at ISG, in an interview with CIO Dive.
CIO Dive
12/3/18


3D printing poised to disrupt healthcare
"In medical, you are seeing people do more of that investment internally ... because they are 100% convinced, and rightly so, that it will be a core part of their business in five to 10 years," Michael Harmon, global leader of ISG's engineering services practice, told MedTech Dive.
MedTech Dive
11/12/18


Information Services Group (III) Beats Q3 Earnings Estimates
Information Services Group (III) came out with quarterly earnings of $0.14 per share, beating the Zacks Consensus Estimate of $0.09 per share. This compares to earnings of $0.10 per share a year ago. These figures are adjusted for non-recurring items.
Nasdaq
11/8/18


10 design thinking myths debunked
Some 70 percent of innovation happens in redesigning value chains and using information smartly to drive operational excellence, says Prashant Kelker, partner with ISG’s digital solutions group.
The Enterprisers Project
11/6/18


Johnson & Johnson completes cloud migration with a boost from early adoption and its CIO
Even in 2015, using cloud on a large-scale was outside the norm, said Mark Davison, global partner, robotic process automation and cognitive, at Information Services Group, in an interview with CIO Dive.
CIO Dive
11/5/18


CIO Total Reboot Game
After a six-month search, midsize marketing firm AttentionRequired tapped you as CIO. Your CEO warns, the company is struggling with outdated systems and broken processes. Your job is to keep everything running while attempting to modernize. But in the fast-paced marketing space with threats lurking - from malicious actors to the competition - there is no room for error. Your mission is to staff up with a tech team built to take on the challenges your business faces, while staying at or under budget.
CIO Dive
11/1/18


Department stores- technology holds the key to survival
But today, the rise of internet shopping and the endless ‘aisles' that the online experience offers is undermining the value of department stores and challenging their very business model.
Essential Retail
10/31/18


Automated cars teach us about data's role in other autonomous markets
Phil Scone, director, digital strategy and solutions, ISG, says that although autonomous cars have polarised public opinion, we should regard them as an interesting case study of the role of data in technological advances.
IoT Now Transport
10/30/18


Analysis: Red Hat's continued independence is key to success of IBM's $34B acquisition
ISG expects 35 percent of all enterprise workloads will go to the public cloud by 2020, which means many organizations will operate under a hybrid model for the foreseeable future.
GeekWire
10/29/18


Walmart weaves AI into the back office
RPA typically automates repetitive, recurring processes, which are routine and logical, according to Mark Davison, partner and global lead, robotic process and cognitive automation at ISG.
CIO Dive
10/24/18


Microsoft sales and profit beat estimates on cloud growth
Blair Hanley Frank, principal analyst at technology research and advisory firm ISG, said investors have been alerted to Azure's slower growth. "Seeing that number decline to 76 percent where it was in the 80s and 90s is interesting. It's not yet clear what that means," Frank said.
Reuters
10/24/18


Outsourcing market suffering Brexit impact
"The traditional sourcing market in the UK is showing clear signs of caution as the Brexit deadline approaches. Despite a high level of activity in the market, deal sizes are smaller," said Steven Hall, partner and president at ISG.
Computer Weekly
10/18/18


UK outsourcing market shows signs of recovery
Steve Hall, president at ISG, said: "It is encouraging to see EMEA take a leap forward in the adoption of cloud-based solutions. Previously lagging the rest of the world, this region appears to be catching up - demonstrating in the last quarter the highest year-over-year growth rates for IaaS and SaaS among the three regions in our ISG Index."
CRN
10/18/18


How AI Outsourcing Guides Brands Along Their Transformation Journey
The 2017 ISG Automation Index Report states that 72% of companies will have adopted RPA by 2019.
Business2Community
10/13/18


Business transformation deals surge in BPM companies
"Transformation deals led by technology is becoming the norm for these companies as clients are becoming more competitive," said Rajesh Gupta, India partner at IT services consultancy firm ISG.
Economic Times
10/11/18


Stamford-based ISG launches blockchain service
"Blockchain is demonstrating its practical application now within enterprises," ISG CEO and Chairman Michael Connors said in a statement.
Stamford Advocate
10/9/18


CFO presents: Finding the real enterprise value in blockchain
Finance teams are using blockchain apps to great advantage - and thinking through how distributed ledger software applications can bring value to an increasingly large array of functional areas.
Innovation Enterprise
10/4/18


Design thinking: 7 questions to ask before you start
"Design thinking is not an end in and of itself," says Prashant Kelker, a partner in technology research and advisory firm ISG's Digital Solutions Group.
The Enterprisers Project
10/2/18


Google and Facebook Are Teaming Up on Artificial Intelligence Tech
"Data scientists and machine learning engineers have a wide variety of open source tools to choose from today when it comes to developing intelligent systems," said Information Services Group principal analyst Blair Hanley Frank.
Fortune
10/2/18


Microsoft, SAP and Adobe Team Up with Open Data Initiative
ISG analyst Blair Hanley Frank also thinks the Open Data Initiative will yield results for customers.
IT Pro Today
9/27/18


Microsoft teams up with Adobe and SAP on Open Data Initiative to link data across their products
"Enterprises need to modernize their technology investments and operating models in order to take advantage of this connection," said Blair Hanley Frank, a technology analyst with ISG.
GeekWire
9/24/18


The corruption of DevOps
That's because enterprise leaders are facing a great technological burden. With DevOps, you're "never ever starting from zero," said Prashant Kelker, partner and lead digital strategy and solutions, EMEA at ISG, in an interview with CIO Dive.
CIO Dive
9/19/18


ISG's CEO Says Values, Entrepreneurial Spirit Drove Company's Growth
"It was one desk, one person. We had no revenue and no payroll. So it was truly a startup and my vision was to build a technology research and advisory firm that could really help businesses perform better, what we call achieving operational excellence," says Michael Connors, who founded the company back in 2006.
Chief Executive
9/13/18


7 keys to a transformational outsourcing success
"Digital has become the underpinning of all outsourcing relationships - irrespective of scope, scale, or complexity," says Rajib Datta, lead partner for ISG Digital Strategy & Solutions. ISG's outsourcing market indices show that the value of as-a-service deals, for example, have grown every quarter since 2015.
CIO
9/12/18


4 best practices to maximize the value of your ITSM vendor
Lois Coatney, partner and global leader for managed services at advisory firm Information Services Group in Stamford, Conn., worked with a client who wanted to analyze application performance data to determine how well systems were running and to devise a strategy for becoming more competitive.
TechTarget
9/6/18


Wipro CEO’s friend helped win the Alight Solutions contract
FCM Consulting is a privately held firm, which Mitchell Habib founded in 2014, after spending 25 years at General Electric Co., Citigroup Inc. and Nielsen Holdings Plc. FCM, like other advisory or sourcing firms like ISG or HfS Research, helps Fortune 500 companies select the right IT vendor to offer solutions to help companies run their business better.
LiveMint
9/4/18


ISG promotes consulting veteran Todd Lavieri to Vice Chairman role
Todd Lavieri joined ISG in 2014 as President of the Americas region, spanning North America – ISG’s largest division – and South America. After first being promoted to the additional post of President of the Asia Pacific region, he now has seen his boardroom responsibilities expanded with a second role. In his expanded role, Lavieri will, as Vice Chairman, also work closely with Chairman and CEO Michael Connors and other members of the firm’s executive leadership team on corporate strategy and governance matters.
Consulting.us
8/31/18


The hidden costs of outsourcing
"However, client leaders change, the business evolves, and, frankly, what may have sounded good at the outset may not be needed in reality," says Lois Coatney, partner and global leader for managed services at ISG.
CIO
8/30/18


Stamford-Based ISG Names New Canaan's Lavieri As Vice Chairman
Longtime New Canaan resident Todd D. Lavieri was named to the additional post of vice chairman at Stamford-based Information Services Group (ISG), a global technology research and advisory firm.
New Canaan Daily Voice
8/28/18


Bitcoin Aside, Can Blockchain Boost Enterprise IoT Adoption And Speed Up ROI?
Indeed, after assessing 26 IoT providers, technology research firm ISG found out that the rate of IoT adoption in enterprise lags behind the rate of development.
Forbes
8/24/18


Design Thinking is Key to Enterprise Adoption of AI
Artificial intelligence (AI) stands out as an especially transformational technology of our digital age, and its practical application in addressing process inefficiencies in different business settings is increasing at a pace that is well beyond most companies’ ability to adopt it at enterprise scale.
Information Week
8/22/18


Best practices for your enterprise’s successful IoT transformation
Devices are becoming software-defined whether we like it or not. Take cars for example: the Porsche Panamera 2016 model has over 2 million lines of code in its onboard software, the 2017 model has over 100 million.
CIO
8/22/18


Opinion: Looking beyond RPA to intelligent automation
The automation journey can be long and arduous for many organizations. Beginning with robotic process automation allows organizations to immediately find opportunities to increase productivity and accuracy in the back office.
Information Management
8/13/18


Resident now ISG vice chairman
Stamford-based technology research company Information Services Group/ISG named New Canaan resident and Town of New Canaan Board of Finance Chairman Todd D. Lavieri to the additional post of vice chairman.
New Canaan Advertiser
8/13/18


Advanced automation tools paying off for majority of firms, study reveals
Nearly half of enterprises with advanced automation capabilities are exceeding their expectations for cost savings, productivity, accuracy, compliance and customer experience, according to a new report from technology research and advisory firm Information Services Group.
Information Management
8/10/18


ISG earnings up from 2017
IT consulting and research firm Information Services Group saw its earnings rise in the second quarter as it benefited from growing demand for digital services. Revenues hit $71 million, up 4 percent from a year ago. The company recorded a $2.4 million profit, compared with a $300,000 loss a year ago.
Stamford Advocate
8/7/18


Stamford-Based ISG Names Todd D. Lavieri Vice Chairman
From ISG: Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, today named Todd D. Lavieri to the additional post of vice chairman.
Stamford Patch
8/2/18


Microsoft increasing Office 2019, Windows 10 Enterprise prices and 'it's all bad news for the enterprise buyer'
What this equates to is Microsoft harmonizing its ‘entry price,’ said Louis Pellegrino, director at ISG, a global technology research and advisory firm, in an interview with CIO Dive. To get a discount, customers would now have to enter into a services commitment.
CIO Dive
7/30/18


Cultural Differences That Shape The APAC Outsourcing Experience
The 2017 ISG Momentum® Market Trends & Insights Geography Report revealed that six out of the top 10 countries worldwide listed on its Delivery Center Maturity Index were Asian.
Forbes
7/26/18


IBM, Google Give Birth to Knative Serverless Cloud Project
Blair Hanley Frank, Principal Analyst at Information Services Group, a global technology research and advisory firm, had another take on the news. "The capabilities Google Cloud unveiled today are focused on helping customers build and deploy modern applications that support the future of their business, beyond lifting and shifting virtual machines from private data centers," Frank told eWEEK.
eWeek
7/24/18


European infrastructure cloud deals grow, as contract sizes shrink
"The EMEA sourcing market rebounded strongly in the second quarter despite an economic environment focused on GDPR preparation and issues around Brexit," said Steve Hall, partner and president of ISG.
ComputerWeekly
7/23/18


For TBM practitioners, finance is alluring and mission critical
Though financial services companies did not call it TBM, they had basic standards in place and used data to understand products' profitability, said Bryan Mueller, director at Information Services Group, in an interview with CIO Dive.
CIO Dive
7/18/18


Amazon, MLB add machine-learned stats to cloud deal
"Sports leagues make good reference customers for cloud providers," said Blair Hanley Frank, principal analyst at ISG, a technology research and advisory firm. "They’re large, high profile enterprises with complex needs and interests in developing new digital experiences for consumers that translate well to cloud usage."
Reuters
7/17/18


Indian IT firms are not quite out of the woods yet
Earlier this year, I had written about specific findings that Michael Connors, the CEO of market research and consulting firm Information Services Group (ISG) had shared with me for this column. It appears that ISG was right.
Livemint
7/10/18


Does Scalable Cloud Equal Scalable Expense?
"You need service management and monitoring," says Dave Goodman, director of digital strategy at technology research and advisory firm Information Services Group. If, for instance, you monitor a server hosting a particular application for 45 days, and usage never goes above 20% of capacity, you can decide to switch to a smaller server.
Profit Magazine
7/10/18


2018 trends: Where are we now?
Businesses have injected the phrase "digital transformation" with new life by asking far more realistic questions than they had in years past. In essence, it's matured, said Steven Hall, president EMEA, partner digital advisory services at ISG, in an interview with CIO Dive.
CIO Dive
7/5/18


Automation Anywhere secures major stake in the RPA market
ISG partner Andreas Lueth said: "Robotic process automation is delivering improved outcomes for enterprises across Europe, and our research shows many more businesses will be taking advantage of the technology by 2020 as adoption accelerates."
Information Age
7/4/18


The Hills and Valleys of a Digital Workplace Road Map
We find ourselves at the convergence of two transformational trends in business: the rise of "digital" and the emergence of the employee user experience as an important factor in success. Companies are finally recognizing that employee satisfaction is just as important as customer satisfaction for organizational success.
CMSWire
7/3/18


Can We Fill the Robotics Skills Gap?
In addition, people will need to learn skills that go beyond STEM, said Craig Nelson, partner in organizational change management at ISG, a technology advisory firm. He sees the following skills as critical: The ability to think, create, communicate and build relationships. People who have those skills can adapt and pick up the technical skills, which evolve over time.
Robotics Business Review
6/27/18


Is Analytics the Answer?
"Projects don’t fail, they flail," says Bryan Mueller, director of IT financial management at the advisory firm ISG. "Someone will have high expectations of what an analytics project will do and [the organization] may get some early wins, but without a continued focus on governance and improving data, the program will kind of spin along."
CFO
6/27/18


Data-driven steps towards advanced vendor steering
Steve Hall, president of EMEA at outsourcing consultancy Information Services Group (ISG), advises, "Active client involvement to ensure provider performance through governance and collaboration is essential to ensure the results anticipated in the outsourcing relationship are achieved."
IT Pro Portal
6/27/18


Network Transformation: The Elephant in the Office
"We are a technology company," Goldman Sachs CEO Lloyd Blankfein said in 2015. That comment may seem a little strange if you bank with Goldman, but Blankfein was just giving voice to a common CEO sentiment in the era of technological disruption. The "digital pivot" is the No. 1 priority for most companies these days.
Network Computing
6/25/18


Why Kirkland's is counting on BOPIS to boost profits
While it may seem Kirkland’s is late to the game, Michael Witty, director of the Retail/CPG Digital Practice at ISG, told Supply Chain Dive most furniture retailers haven’t implemented BOPIS, largely because of the logistics of fulfilling those orders and the slow adaptation to e-commerce.
Supply Chain Dive
6/19/18


Robotic process automation: Why IT Ops needs to lead
Organizations should be able to define the processes up for automation to the keystroke level, and they need to put in place standards for architecture and logic creation in order to ensure success, says Mark Davison, global research partner at Information Services Group (ISG).
TechBeacon
6/14/18


11 keys to a successful outsourcing relationship
When it comes ensuring a successful IT outsourcing outcome, the customer has more impact than you might think. In fact, recent research conducted by outsourcing consultancy ISG found that outsourcer and client are equally responsible for outsourcing results — regardless of whether the relationship succeeded or faltered.
CIO
6/13/18


What Microsoft's GitHub Deal Promises to Programmers
Microsoft's acquisition of GitHub makes perfect sense, given the company's direction under Satya Nadella, said Blair Hanley Frank, principal analyst at Information Services Group. GitHub is central to the modern developer workflow.
LinuxInsider
6/11/18


Could a 5G Router Land in Your Office Soon?
Spencer Suderman, a principal consultant with technology research and advisory firm ISG, said he expects 5G technology will ultimately replace WiFI as a single technology to connect all wireless devices.
IT Pro Today
6/1/18


Five Robotics Trends That Soon Will Be Changing IT
Considering robotic process automation (RPA)? You’re not alone. A technology that was considered on the edge just three years ago is on the cusp of mainstream adoption today. And for good reason. RPA slashes costs—by 39 percent according to the ISG Automation Index.
eWeek
5/30/18


10 do's and don'ts for crafting more effective SLAs
In addition, "all sides need to be honest about the tolerance for failure — it's almost always higher than IT professionals think," says Clay Calhoun, partner and leader of ISG's sourcing advisory service. "This saves money in the provision of the services, and ensures the stakeholders understand why the service levels are as they are."
CIO
5/30/18


Salesforce earnings beat on cloud strength, raises forecast
"We see strong demand for digital transformation in areas including customer support and marketing, so it's unsurprising Salesforce is seeing high growth," said Blair Hanley Frank, principal analyst at research and advisory firm ISG.
Reuters
5/29/18


Hospitals are moving to the cloud, but worries remain
"If you've got an application that's growing exponentially like EHRs tend to do, if you want to increase the scale and increase your capacity ... it's a lot easier to do in a cloud-based environment" than in a traditional data setting, Bob Krohn, partner and healthcare practice lead at ISG, told Healthcare Dive earlier this year.
Healthcare Dive
5/24/18


Traditional Sourcing in EMEA Slumps as GDPR Approaches
The EMEA ISG Index for Q1 2018 released by Information Services Group (ISG), a global technology research and advisory firm, found the sourcing market in Europe, Middle East and Africa slumped in the first quarter of 2018 as European enterprises focused attention and discretionary spending on preparations for GDPR, set to take effect May 25.
E3-Magazine
5/24/18


Hiring the Modern Programmer: Does That Smart New Software Developer of Yours Also Have 'Soft' Skills?
However, in recent years, nearshoring has been gaining steam as never before. And according to a recent report from ISG, the future of nearshoring looks stronger than ever.
Entrepreneur
5/23/18


A guide to artificial intelligence in enterprise: Is it right for your business?
Indeed, when done right, implementing this technology will allow businesses "to grow revenues, product lines and offer differentiated customer experiences," says Barry Matthews, head of UK, Ireland and Netherlands at ISG.
Information Age
5/23/18


HARMAN Named a Leader in Four Key IoT Service Areas by ISG
HARMAN International, a wholly-owned subsidiary of Samsung Electronics Co., Ltd., focused on connected technologies for automotive, consumer and enterprise markets, today announced that the company has been recognized as a market leader in four key areas of Internet of Things (IoT) services by Information Services Group (ISG), a leading global technology research and advisory firm.
The New York Times
5/22/18


Explosive growth in AI compute shows enterprises must get smart about strategy
Enterprises are increasingly using machine learning to automate complex problems and analytical tasks. But OpenAI's research shows there's a key challenge ahead: How can enterprises build the infrastructure they need to produce the business results they want when the technical requirements keep changing?
VentureBeat
5/22/18


Smart manufacturing challenges businesses to rethink sourcing
The process of procuring technology isn't too different from buying other goods, Alex Manders, principal consultant at ISG, a technology research and advisory firm, told Supply Chain Dive.
Supply Chain Dive
5/21/18


5 ways to use artificial intelligence to scale your business strategy
Intelligent technology expectations and returns remain unclear and will require the extrapolation of data and algorithms to solidify product ideas and investments.
CIO
5/10/18


Microsoft reveals 'Intelligent Edge' strategy for handling workloads outside the cloud
Research and advisory firm ISG (where I work) expects 70 percent of all enterprise workloads will move to a cloud delivery model in time. The other 30 percent must stay in on-premises environments for reasons like security, compliance, latency, or network connectivity.
Venture Beat
5/10/18


ISG Relocates Corporate HQ to Harbor Point
In the US, technology research and advisory firm Information Services Group (ISG) has moved from its long-time corporate headquarters in downtown Stamford, to a new 18,000 square foot location at 2187 Atlantic Street in the Harbor Point area of the city.
Mr Web
5/10/18


New ISG headquarters open in Stamford
The IT advisory and research firm marked Wednesday the opening of its new 18,000-square-foot headquarters at 2187 Atlantic St., in the city's South End, after relocating last month from its longtime downtown offices. Supported by state subsidies, ISG's new hub in the Harbor Point complex reflects the company's technological advances and provides opportunities for future expansion, company officials said.
Stamford Advocate
5/9/18


The Potential Hidden Bias In Automated Hiring Systems
One bright side? Julie Fernandez, a partner at Information Services Group who leads efforts with automation in HR for the company, says that since these systems are rule-driven, it's easier to identify when a machine is recommending discriminatory actions versus when a human does it.
Fast Company
5/8/18


Conversational AI's Challenge: Understanding Human-Like Context
Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, will host its inaugural ISG Future Workplace Summit in Europe on May 17 at the Victoria Park Plaza in London.
InformationWeek
5/7/18


Outsourcing tech: the shift from IT giants to specialist platforms
"Traditional outsourcing in technology is changing as much as it has at any time in its history," says Steven Hall, president, Europe, Middle East and Africa, at ISG.
Raconteur
5/3/18


Yesteryear's blue-eyed boy back with a bang; D-Street is loving it
Data from Information Services Group (ISG) shows calendar year 2018 has started on a positive note with around 11 per cent YoY growth in annual contract value (ACV) at $12.2 billion in Q4FY18.
The Economic Times
5/3/18


ISG to Host its 8th Digital Business Summit Series in 2018
Information Services Group (ISG) a global technology research and advisory firm, is hosting its eighth annual Digital Business Summit series with events in the United States and Europe this June.
Read IT Quik
5/3/18


Achieve Faster Business Automation Benefits by 'Paving the Cow Path'
Organizations have a choice to make when it comes to automating business processes. One common approach is to reengineer the business process (also known as business process re-engineering or BPR) prior to automating it. The second is automating the existing process 'as is' with robotic process automation (RPA) technologies. This is called 'paving the cow path.'
Datamation
4/30/18


Information Services Group (ISG) Event Explores Digital Future of Work
Information Services Group (ISG), a technology research and advisory firm, will host its inaugural ISG Future Workplace Summit in Europe on May 17 at the Victoria Park Plaza in London.
HR Technologist
4/26/18


Solving for the grocery last mile is harder than you think
But IoT sensors and delivery startups are only one piece of the grocery delivery puzzle. Neither Kefer nor Michael Witty, ISG's Director of Retail and CPG Digital Practice, believe large distribution centers will serve grocers well in the e-commerce age. "Amazon didn’t acquire Whole Foods because of their storefronts. They acquired Whole Foods because they acquired a perishable supply chain, to support Amazon Prime grocery," Witty told Supply Chain Dive. "What they really acquired was regional distribution centers to get to the last mile."
Supply Chain Dive
4/26/18


Fresher-heavy talent pyramid of Infy heads to US
Employees at the bottom of the pyramid may have different roles on-site and offshore, irrespective of their level within the company, said Rajesh Gupta, India partner at IT consultancy firm ISG. "Onsite employees at the bottom will probably have digital technology focused duties," he said.
The Economic Times
4/25/18


48% Machine Learning Leaders experienced increased profitability: SAP study
Fast Learners spent more on sourcing the business functions locally (58%), as compared to sourcing them in low-cost regions (22%). "These technologies will have a profound impact on the way organizations make sourcing decisions."
Wire 19
4/20/18


UK worst performing outsourcing market in EMEA in Q1, research claims
The EMEA outsourcing market is in sharp decline, according to research house ISG, which found that contract values spiraled during the first three months of the year.
CRN UK
4/19/18


Traditional Sourcing in EMEA Slumps as GDPR Approaches
The 1Q18 EMEA ISG Index™ released by Information Services Group found the sourcing market in Europe, Middle East and Africa (EMEA) slumped in the first quarter of 2018 as European enterprises focused attention and discretionary spending on preparations for the EU's General Data Protection Regulation (GDPR), set to take effect May 25.
Digitalisation World
4/19/18


Traditional Sourcing in EMEA Slumps as GDPR Approaches
The 1Q18 EMEA ISG Index™ released by Information Services Group found the sourcing market in Europe, Middle East and Africa (EMEA) slumped in the first quarter of 2018 as European enterprises focused attention and discretionary spending on preparations for the EU's General Data Protection Regulation (GDPR), set to take effect May 25.
Top Consultant
4/19/18


European IT services spending down as businesses focus on GDPR compliance
According to research from ISG, which measures IT and business process outsourcing contracts worth €4m or more, organizations are spending on being compliant with the General Data Protection Regulation (GDPR), which becomes law in the EU in May.
ComputerWeekly
4/18/18


Information Services: Traditional Sourcing in EMEA Slumps as GDPR Approaches
The 1Q18 EMEA ISG Index™ released by Information Services Group found the sourcing market in Europe, Middle East and Africa (EMEA) slumped in the first quarter of 2018 as European enterprises focused attention and discretionary spending on preparations for the EU's General Data Protection Regulation (GDPR), set to take effect May 25.
4-Traders
4/18/18


Traditional Sourcing in EMEA Slumps as GDPR Approaches
The 1Q18 EMEA ISG Index™ released by Information Services Group found the sourcing market in Europe, Middle East and Africa (EMEA) slumped in the first quarter of 2018 as European enterprises focused attention and discretionary spending on preparations for the EU's General Data Protection Regulation (GDPR), set to take effect May 25.
UK City Media
4/18/18


Outsourcing takes a tumble in Q1, SaaS soars
Outsourcing in EMEA has plunged in the first quarter of 2018 as companies put their investment into GDPR. This is according to Information Services Group's latest ISG Index, which has been tracking the health of the outsourcing industry for 15 years. The UK has been particularly hit, with news of failing high profile outsourcing companies and contract issues.
IT Europa
4/18/18


Traditional Sourcing in EMEA Slumps as GDPR Approaches
The 1Q18 EMEA ISG Index™ released by Information Services Group found the sourcing market in Europe, Middle East and Africa (EMEA) slumped in the first quarter of 2018 as European enterprises focused attention and discretionary spending on preparations for the EU's General Data Protection Regulation (GDPR), set to take effect May 25.
IT Briefing
4/18/18


Carillion a factor as European outsourcing contracts slump – report
"The recent demise of Carillion and financial uncertainty of some high-profile outsourcing companies has been extensively reported, and has added a new degree of caution in the market," said Steve Hall, partner and president of ISG EMEA.
Reuters UK
4/18/18


Carillion a factor as European outsourcing contracts slump – report
"The recent demise of Carillion and financial uncertainty of some high-profile outsourcing companies has been extensively reported, and has added a new degree of caution in the market," said Steve Hall, partner and president of ISG EMEA.
This is Money
4/18/18


Carillion a factor as European outsourcing contracts slump – report
"The recent demise of Carillion and financial uncertainty of some high-profile outsourcing companies has been extensively reported, and has added a new degree of caution in the market," said Steve Hall, partner and president of ISG EMEA.
Daily Mail
4/18/18

Carillion a factor as European outsourcing contracts slump – report
"The recent demise of Carillion and financial uncertainty of some high-profile outsourcing companies has been extensively reported, and has added a new degree of caution in the market," said Steve Hall, partner and president of ISG EMEA.
Yahoo! Finance
4/18/18

Seven fintech trends to watch for in 2018
ISG's acquisition of Alsbridge and Pega's takeover of OpenSpan are indicative of consolidation in the supplier segment as well. With increasing pressures of reducing cost.
IBS Intelligence
4/16/18

4 steps to overcoming resistance to robotic process automation
Many organizations can relate to this situation: every time a customer makes a written request to Company ABC, it triggers a series of connected events.
Information Management
4/11/18

Four trends shaping the future of the HR profession
"Technology is no longer holding HR back," said Deb Card, partner and analyst at Information Services Group, a consulting firm. Instead, she pointed out that HR leaders and their teams are freed up to become a strategic partner as technology increasingly automates non-value-added transactional work via self-service and robotic process automation. "This results in less reliance on IT, as the move to software as a service is enabling HR to become more nimble in responding to needs," she said.
TechTarget's SearchHRSoftware
4/6/18


Research shows IoT growing in importance, but adoption lags pace of development
With more than a trillion connected devices expected to be in use by 2020, the Internet of Things (IoT) has become a critical focus area for many enterprises. However, the rate of IoT adoption among companies lags behind the pace of industry development, according to a new research report from Information Services Group (ISG), Stamford, Conn.
Refrigerated & Frozen Foods
4/6/18


Fixing the Airline Industry's Turbulent Customer Service Problem For Long-Term Success
For enterprise executives, conversations about digital strategy, DevOps, automation and machine learning come down to one question: "What’s the end game?"
Customer Think
4/5/18


Insight for CXOs: Put your cloud users on a diet
ISG offers the following tips for understanding and managing the 'Q' dimension in an outsourcing environment.
LiveMint
4/3/18


Innovation as a Gateway for Change, Growth and Productivity - ISG hosts the Future Workplace Summit
Information Services Group or ISG, a leader in global technology research and advisory, hosted the ISG Future Workplace Summit on March 26th and 27th, 2018, at the Convene conference center in New York.
HR Technologist
4/2/18


11 outsourcing myths debunked
"We have entered the next generation of outsourcing where labor arbitrage and offshoring are being replaced by extreme automation and public cloud adoption," says Steve Hall, president of EMEA at outsourcing consultancy Information Services Group (ISG) and a partner in its digital solutions group. "The new era of outsourcing is resulting in 40 percent savings or more with rapid ROI as service providers reinvent their offerings to integrate cloud solutions, automation, and modern organizational structures."
CIO India
4/2/18


How to deal with legacy systems, the Achilles’ Heel of digital transformation
Companies that have been executing digital programs over the years have quickly realized that their investments in shiny new mobile apps and web interfaces have not moved the needle. In order to make ground-breaking changes within a business – digital or not – they need to transform the business and not just experiment with technology. Unfortunately, many businesses today are hard-coded in technology investments of the past: legacy systems – containing the data that they need to make decisions today and drive insights.
CIO
3/29/18


11 outsourcing myths debunked
"We have entered the next generation of outsourcing where labor arbitrage and offshoring are being replaced by extreme automation and public cloud adoption," says Steve Hall, president of EMEA at outsourcing consultancy Information Services Group (ISG) and a partner in its digital solutions group. "The new era of outsourcing is resulting in 40 percent savings or more with rapid ROI as service providers reinvent their offerings to integrate cloud solutions, automation, and modern organizational structures."
CIO
3/29/18


11 outsourcing myths debunked
"We have entered the next generation of outsourcing where labor arbitrage and offshoring are being replaced by extreme automation and public cloud adoption," says Steve Hall, president of EMEA at outsourcing consultancy Information Services Group (ISG) and a partner in its digital solutions group. "The new era of outsourcing is resulting in 40 percent savings or more with rapid ROI as service providers reinvent their offerings to integrate cloud solutions, automation, and modern organizational structures."
IT World
3/29/18


Veritas Acquires fluidOps
ISG (Information Services Group), a leading global technology research and advisory firm, recently named fluidOps a Leader in Hybrid Cloud Management and Orchestration in the ‘ISG Provider Lens –Germany 2018’ report.
Bobs Guide
3/29/18


Meet the 5 Types of Cloud Services Buyers
ISG Research published the ISG Provider Lens™ 2017 Public Cloud Services Archetype report in January 2018. Identified within are five archetypes associated with buying public cloud services. There is a significant gap between the ‘Traditional’ buyer still seeking consulting services and possessing an ultra-conservative stance on the world of public cloud compared with the "Next-Gen" buyer that has a born-in-the cloud” mentality and seeks to leverage cloud services to generate revenue and growth.
Sand Hill
3/28/18


Ch-ch-ch-ch-changing. Turn and Face the Change
Technology is changing the HR function from the outside in. This two-part series first will explore how technology is driving new ways of working and impacting HR. The second installment will look at new technologies that are enabling HR to face these challenges with confidence and how high-performing companies are deploying such technologies for better business results.
HR Tech Weekly
3/23/18


Growth and Profit for ISG
Research and advisory firm Information Services Group (ISG) has reported a 25% increase (24% on a constant currency basis) in full-year 2017 revenue to $269.6m, up from $216.5m in 2016. The growth follows major acquisitions, but profits also jumped by more than two thirds.
Mr Web
3/20/18


Is Business Voice Rapidly Fading?
Emmanuel Moss, consulting manager for Information Services Group (ISG), who advises Fortune 100 companies on communications, says the last two years have seen a dramatic drop in the number of companies willing to upgrade their legacy voice systems. Those companies instead are shifting to things such as Microsoft Corp.'s Skype for Business or Cisco Systems Inc.'s Jabber.
Light Reading
3/15/18


Anaplan looks to channel to support global growth
"Anaplan's partners don't make money from selling a model, but from the services they deliver to implement it," says Alex Bakker, principal analyst at Information Services Group (ISG). "Anaplan doesn't charge money to the partner when the partner sells, but makes money from the licenses of Anaplan that the partners leave behind when their implementations are done."
Computer Weekly
3/13/18


RPA, the Glue for Supply Chain Management
Within the next two years, 72% of companies are expected to be using robotic process automation (RPA) to minimize costs, reduce transaction times, increase productivity, and improve levels of compliance. At least that's what is suggested by a 2017 study by global technology research firm Information Services Group, reported on by the Chartered Institute of Procurement and Supply.
Image & Data Manager
3/9/18


Driving customer engagement with AR, VR
"There isn't a strong enough business case yet to roll out these tools across an entire chain," said Michael Witty, director of retail digital practice for global technology research and advisory firm, Information Services Group. "These tools add to the customer experience, making them the perfect fit for flagship and concept stores."
Chain Store Age
3/7/18


9 IT outsourcing mistakes to avoid
Clients that want something different must build an environment and culture that encourages that, says Steve Hall, president, EMEA, and partner, digital solutions at technology research and advisory firm Information Services Group (ISG). "Create innovation forums. Engage your business stakeholders. Engage the provider team and show respect for their ideas," Hall says. "Innovation comes from leadership to create the conditions for innovation. You may not be able to execute on all the ideas but doing none of them is a sure way to dampen the creative juices of both provider and client teams."
CIO
3/7/18


10 Retail Technology Trends to Watch in 2018
In the age of customer centricity, the old adage, "the customer is king," has never been more applicable. Customer expectations are greater than ever, especially in retail. Digital access to information, social networking platforms and the Internet of Things (IoT) have created conditions that make consumers increasingly impatient and fickle.
Total Retail
3/7/18


Conversational AI is Ready for Prime Time
Don't lump the various types of AI-based technologies into one basket. There are differences among them, as a look at call center tech highlights.
InformationWeek
3/6/18


Will 2018 see the return of the IT mega deal?
To make some sense of this, I turned to Michael P. Connors, once a president at Nielsen and now chairman and CEO of ISG Inc. which is the world's largest sourcing adviser. For many years, I reported to Connors while I was a president at ISG, and he was kind enough to share data on the overall market (not just Nielsen and TCS) to shed light on the seasonality in IT sourcing. Since this is an analysis that necessarily includes a lot of numbers, I asked Connors (and Bret Breeding, ISG's data czar) to try and provide context where possible to help the casual reader.
livemint
3/6/18


How Maersk proved its 'herculean resilience' after malware devastation
Publicly, Maersk's recovery appeared slow and concerning. However, behind the scenes, the shipping giant pulled off a feat of "herculean resilience," said Charlie Burns, principal analyst at ISG, in an interview with CIO Dive.
CIO Dive
3/6/18


Machines vs. Humans in the Age of AI: Finding the Right Workplace Balance
Deb Card, partner at Information Services Group, says that organizational change management is "one of the tools that must be in every HR toolbox." HR, she says, "needs to be included in the strategy and planning for rolling out new automation and cognitive technologies so they can lead those critical changes as they impact the workforce."
Xpert HR
3/5/18


Tax reform's benefit for Stamford workers uncertain
As a result of an expected reduction of $10 million to $15 million in its cash taxes during the next four to five years, IT research and advisory firm Information Services Group said last December it planned to add $500 to the 401(k) retirement accounts of its approximately 500 U.S. employees on April 17. "Our people and our clients are the keys to our success and we believe continued investments in their future are the best response to the rationalization of the corporate tax code," ISG Chairman and CEO Michael Connors said in a statement. "We firmly believe (tax reform) will spur growth and investment across many businesses, including those of our clients in such industries as financial services, manufacturing, health care, energy and retail."
Stamford Advocate
3/5/18


Why A High Profile Corporate Career Was The Making Of This Global Entrepreneur
After more than two decades spent working in senior roles within large corporations in the information services and tech industries, Michael Connors had the entrepreneurial itch. Leveraging his expertise in those two markets, he launched his own business Information Services Group (ISG) from scratch.
Forbes
3/1/18


eClinicalWorks debuts acute care EHR with revenue cycle management
Another attraction of cloud-based EHR tools is how easily they can be scaled up. "If you've got an application that's growing exponentially like EHRs tend to do, if you want to increase the scale and increase your capacity ... it's a lot easier to do in a cloud-based environment," Bob Krohn, partner and healthcare practice lead at ISG, told Healthcare Dive recently.
Healthcare Dive
2/28/18


EMEA Sourcing Market Fueled As-a-Service Technology
The EMEA sourcing market rebounded in the final quarter of 2017, with double-digit growth in both traditional and as-a-service contracting values over the previous quarter, according to the findings of the 4Q17 EMEA ISG Index released by global technology research and advisory firm Information Services Group.
E-3 Magazine
2/26/18

How the cloud is opening strategic doors for more hospitals
Having a cloud-based EHR allows providers to rapidly provision and build out infrastructure without large capital expenditures, says Bob Krohn, partner and healthcare practice lead at ISG, a global research and advisory firm.
Healthcare Dive
2/22/18

Social media key to future of learning and development
"Organizations are looking at how they can shift the learning model to different experiences across mediums," said Stacey Cadigan, director of HR technology and delivery strategies for the advisory firm ISG. "With [many] free or low-cost quality options online, they have more options. It used to be an organization only curated learning content. Now, it's much more about how they can harness and leverage the free tools out there."
SearchHRSoftware
2/22/18

HR plays to win with gamification for learning
"Gamification does continue to be a trend in learning and development," said Stacey Cadigan, director of HR technology and delivery strategies for advisory firm ISG. Cadigan said ISG doesn't have any statistical evidence to reflect the growth of gamification, but her firm is seeing more organizations adopt it because gamification technology continues to mature.
SearchHRSoftware
2/22/18

5 ways to achieve business outcomes instead of building software systems
Creating a better business outcome should always be our top priority, but how do you get there? Here are five recommendations.
CIO
2/22/18

Why Nasscom's growth number is not good for IT stocks
ISG, the world's largest third-party outsourcing deal advisor, is not hopeful of a meaningful growth for the sector this year. Nomura in a report quoting from ISG's quarterly publication said that outlook on IT budgets remains flattish.
MoneyControl
2/22/18

How to Begin Integrating AI into Data Center Operations
"Either way, humans-in-the-loop will be critical to ensure rules are accurate and machine learning models are performing adequately," said Stanton Jones, a director and analyst at technology market research firm Information Services Group (ISG).
InformationWeek
2/21/18

Australian university offering new blockchain strategy class
"Blockchain expertise is going to become a necessary skill set within a variety of existing careers," Alex-Paul Manders, blockchain researcher for ISG, told Supply Chain Dive.
Supply Chain Dive
2/21/18

IIoT Value Problem: First-Time Data Costs the Most
The value of the Industrial Internet of Things (IIoT) does not lie in simple tasks such as operations measurements, but rather, in the vast amounts of data IIoT can collect, which can be used in more high-level and transformative areas such as research and development.”
Manufacturing.net
2/20/18


ISG Launches App, Aims for Industry Community
Technology research and advisory firm Information Services Group has released an app for clients, "ISG Impact", offering easy access to its research reports and news. The company says it aims to build this into "a community of buyers and sellers of technology and sourcing services".
MrWeb
2/19/18


Why are outsourcers such as Capita and BT struggling?
But while one would most likely expect as-a-service models to be having an effect on the market, Steven Hall, EMEA president of ISG, said the rate of as-a-service’s growth is alarming.
CRN UK
2/13/18


APAC sourcing market hits all-time high
Increasing demand for cloud-based services and strong traditional sourcing activity propelled the Asia Pacific sourcing market to a new high in 2017, according to the findings of the 4Q17 ISG Index released by Information Services Group (ISG).
IT Brief Australia
2/13/18


Outsourcing in Europe sees uplift
The EMEA sourcing market rebounded in the final quarter of 2017, with double-digit growth in both traditional and as-a-service contracting values over the previous quarter, according to Information Services Group (ISG).
Networking Plus UK
2/9/18


The Guestroom of the Future: Hyper-Personalized, Hyper-Connected
Ajay Paul, director - travel, transportation and hospitality practice lead, Information Services Group, notes that some hoteliers are considering such hyper-personalized tech offerings as beds that adjust firmness to guest preferences, automatic coffee makers with built-in WiFi to provide weather and news updates or even biometric bathroom tiles that report on a guest's health.
Hospitality Technology
2/8/18


The Connected-Car Ecosystem to Come
Vishnu Andhare, Consulting Manager at ISG, a global technology research and advisory firm, says that "On the interoperability level, there are challenges. On the lowest layer, interoperability is established on a sensor-to-sensor basis, and that is already happening. What is not fully happening is at the higher level, of data and applications. There are standards coming, but it's going to take time."
Sand Hill
2/7/18


Process Mining And Robotic Process Automation Working As A Team
According to a study by the Information Services Group (ISG), in 2019, 72 percent of companies will already be using robotic process automation (RPA) in pilot projects or in full operation.
E-3 Magazine International
2/7/18


Cognizant (CTSH) to Report Q4 Earnings: What's in the Cards?
In December 2017, the company was recognized as a global leader in Digital Workplace Services by Information Services Group (ISG), a leading independent global technology research and advisory firm.
NASDAQ
2/5/18


The future of retail and the new customer era
Virtual and augmented reality has already started to make inroads into retail, with innovations like Sephora's virtual makeup app, or Ikea's app that lets you see how pieces of furniture look inside your home. "It makes for an incredibly enjoyable experience when used properly," said Michael Witty, Director, Retail/CPG Digital Practice at ISG, a global technology research and advisory firm.
My Customer
2/1/18


2018's $51B IT renewal deals may not be as sweet as they seem
TOI mentions a study done by research firm ISG in 2016 that scrutinized 180 deals, specifically the fortunes of incumbent vendors during the annual rites of passage that are renewals. The study found that when corporates decided to throw the door open for competitive re-bidding, incumbents lost the contracts in a staggering 47 percent of the cases.
ZDNet
1/26/18

Sector Report: Tech Gaining Foothold in RPO Space
The $5 billion recruitment process outsourcing market is set to grow more than 14 percent per year through 2025 as these vendors expand their offerings and provide more integrated solutions to help companies tackle their talent acquisition challenges. But these vendors can't rely on the same old solutions to win business, said Stacey Cadigan, principal consultant for Information Services Group, a market intelligence firm. "Technology is playing an increasingly important role in the RPO solution."
Workforce
1/25/18

Growth in UK outsourcing industry nears 20%, cloud main driver
Global technology research and advisory firm Information Services Group (ISG) has released its latest EMEA Index figures, which have unveiled a startling up-spike in outsourcing revenues in the UK.
Consultancy UK
1/22/18

Localisation paying off in US: Wipro
"The outsourcing landscape is changing. Small firms in the US are looking to get short-term services in areas such as cyber security (and) Internet of things on-shore," said Rajesh Gupta, India partner at IT consultancy firm ISG.
Economic Times
1/22/18

The future of delivery processes and ways of working (ablauforganization)
Every business wants to be agile, but pitfalls lurk on the way. We show you how to circumvent them and succeed with pragmatic solutions.
CIO
1/19/18

5 key takeaways from TCS's large deal win spree
Global businesses looking to renew technology service contracts are particular that vendors demonstrate management stability apart from technology innovation, says Rajesh Gupta, India Partner at IT consultancy firm ISG.
Economic Times Tech
1/18/18

EMEA Sourcing Market Fueled by Growing Demand for As-a-Service Technologies
The EMEA sourcing market rebounded in the final quarter of 2017, with double-digit growth in both traditional and as-a-service contracting values over the previous quarter, according to the findings of the 4Q17 EMEA ISG Index™ released by Information Services Group (ISG) a leading global technology research and advisory firm.
Consultant-News
1/17/18

EMEA Sourcing Market Fueled by Growing Demand for As-a-Service Technologies
The EMEA sourcing market rebounded in the final quarter of 2017, with double-digit growth in both traditional and as-a-service contracting values over the previous quarter, according to the findings of the 4Q17 EMEA ISG Index™ released by Information Services Group (ISG) a leading global technology research and advisory firm.
Top-Consultant
1/17/18


2018 retail trends will focus more on customer experience, automation
"You're going to see more of it, but it will be in the pilot stage and in small scale," says Michael Witty, Director, Retail/CPG Digital Practice at ISG. "As they are rolling it out, there are still a couple questions to be asked — how does it scale across the entire chain of stores, and how are they going to be able to maintain and program the devices?" Witty also notes that while there is a large group of consumers who are more accepting of this type of technology, "There is still a large group of folks, especially in grocery, who are fearful of technology."
Customer Think
1/17/18


US Enterprises Prefer Onshore or Nearshore Call Centers: Study
US businesses are increasingly leaning toward onshore or nearshore service delivery from their contact center partners, according to a new study by advisory firm Information Services Group (ISG).
Nearshore Americas
1/17/18

Why should a Morgan Stanley upgrade lift all IT stocks?
Data collated by ISG, the world's largest third-party outsourcing deal adviser, shows that Indian IT companies have lagged by a huge margin in the Americas region, despite high growth in overall deal flow.
LiveMint
1/17/18

An open bridge for big data
The five leading providers in Germany have identified the market research and consulting firm Information Services Group Germany GmbH (ISG) in its study 'IoT Industrie 4.0 - the way to the digital factory' - including FORCAM GmbH in Ravensburg.
Big Data Insider
1/15/18

RPO Customers: We Want More of Everything
Today's RPO customers want their vendors to do more than just fill seats, said Stacey Cadigan, principal consultant for Information Services Group, a market intelligence firm. They are looking to them to build their employment brand, increase passive candidate engagement and improve personalization in the application process without losing efficiency.
Workforce
1/13/18

The four hottest HR technology trends for 2018
Programs that attempt to discern worker sentiment are gaining traction, according to Deb Card, partner at ISG (Information Services Group) and lead of its HR technology practice. As an example, Card cited Ultimate Software, which uses natural language sentiment analysis technology to uncover the true feeling behind what employees say in surveys.
SearchHRSoftware
1/11/18

Loss of net neutrality could slow telehealth access
Ron Exler, principal analyst at ISG Research, sees such a carve-out as a possibility. "Potentially, healthcare applications could be given the very priority many worry creates inequities," he told Healthcare Dive via email.
Healthcare Dive
1/11/18

Public cloud integration moves the entire market
German companies spend about 17 billion euros on public cloud computing this year. Thus, the public cloud is the foundation of the digital transformation. This emerges from the investigation of the "ISG Provider Lens Germany 2018 - Cloud Platforms & Technology / Access Services" of the ISG Information Services Group.
Cloud Computing Insider
1/10/18


IT spend health check
Barry Matthews, a partner at global technology research and advisory firm ISG, says that conflict can arise between finance and IT over delivering on targets, but a move to subscription models, also known as "As-a-service", are changing this dynamic as they become increasingly popular.
Financial Director
1/9/18

Indian IT gears up for $50 billion renewals
IT research firm ISG did a study in 2016 that analysed 180 deals to see what happened to incumbent vendors when a contract came up for renewal. It found that where clients choose to do competitive re-negotiations (and that's 66% of all contracts), the incumbents lost the entire contract in 47% of the cases.
The Times of India
1/8/18


H-1B visa issue: Trump administration's move will have a short-term impact for India
"The proposed move would have a short-term impact on technology firms," said Rajesh Gupta, Partner, India Operations at Information Services Group. "A larger impact would be if, in addition to the current proposal, the US also reduces the current cap on the number of H-1B visa applications each year," he added.
MoneyControl
1/5/18


Some of world's largest employers no longer sell things, they rent workers
Outsourcing firms' workforces, though, may shrink as algorithms take on more tasks, says Steve Hall, a partner at ISG.
Business Standard
12/31/17

Some of world's largest employers no longer sell things, they rent workers
Outsourcing firms' workforces, though, may shrink as algorithms take on more tasks, says Steve Hall, a partner at ISG.
The Wall Street Journal
12/31/17

Many Connecticut companies tight-lipped on tax reform
Stamford-based technology research and advisory firm Information Services Group appears to be the first public company in southwestern Connecticut to announce changes related to the bill.”
Stamford Advocate
12/28/17

Five large technology trends in the outsourcing industry
The appetite to leverage innovative technologies and automation to slash inefficiencies, or develop better solutions for businesses and consumers, stands at the highest point in years, according to data from global outsourcing advisor Information Services Group (ISG). The next 12 months are forecast to remain an exciting time for the industry — Steven Hall, Director of ISG in the UK, reflects on five key trends that will shape the market in 2018.
Consultancy UK
12/27/17

Stamford's Information Services Group puts money behind its approval of tax-code changes
Reflecting its approval of the new changes to the U.S. tax code, global technology research and advisory firm Information Services Group said it will earmark funds for additional investment in global digital initiatives over the next two years to accelerate growth.
Westfair Online
12/26/17

Automation Anywhere upgrades its digital workforce platforms with its latest release
"Release 11 represents a significant movement of the needle as it relates to ease of use, scaling, and analytics," said James Manos, director, Robotic Process Automation at ISG.
CIO India
12/13/17

Automation Anywhere upgrades its digital platform
"Release 11 represents a significant movement of the needle as it relates to ease of use, scaling, and analytics," said James Manos, director, Robotic Process Automation at ISG.
Computerworld India
12/13/17

Stamford-based ISG's CEO rings Nasdaq opening bell
Information Services Group CEO and Chairman Michael Connors rang the Nasdaq stock exchange's opening bell Wednesday in Manhattan, marking the upcoming 10th anniversary of the technology research and consulting firm's 10th anniversary as a public company.
Stamford Advocate
12/13/17

Stamford-based ISG's CEO rings Nasdaq opening bell
Information Services Group CEO and Chairman Michael Connors rang the Nasdaq stock exchange's opening bell Wednesday in Manhattan, marking the upcoming 10th anniversary of the technology research and consulting firm's 10th anniversary as a public company.
CT Post
12/13/17

From Baby Boomers To Boomerang-ers; Millennials Expect More From The Higher Education Experience
Universities and colleges have for centuries based teaching on some form of the Socratic method. Socrates, however, never foresaw the Internet and the changes it has brought to society, culture and how young people expect to be educated. For universities to address the needs of millennials, they have had to adapt to meet millennials on their own terms, often stepping outside of the traditional classroom environment.
Innovation Enterprise
12/12/17

Tech Outsourcing Trend Predictions for 2018
Steven Hall, Partner at ISG, will be joining the UK team as Partner & President EMEA in January. Ahead of transferring from the US, Steven has shared a forward look into tech outsourcing trends for 2018.
Top-Consultant
12/12/17

Tech Outsourcing Trend Predictions for 2018
Steven Hall, Partner at ISG, will be joining the UK team as Partner & President EMEA in January. Ahead of transferring from the US, Steven has shared a forward look into tech outsourcing trends for 2018.
Consultant-News
12/12/17

AR Takes Customer Experience to the Next Level at Starbucks Shanghai Reserve Roastery
Starbucks, often hailed as an innovative technology leader, is expertly experimenting with how to continuously draw consumers back to their physical stores, according to Ajay Paul, Director Travel, Transportation and Hospitality Lead at Information Services Group (ISG).
Hospitality Technology
12/8/17

Beyond Finance: Why Technology is The New ‘Must Have’ Skill for HR Professionals
Beyond the ways in which technology can impact how HR does its work and leverages data to make informed decisions, technology is also impacting HR indirectly by changing the skillsets that organizations need to compete, putting additional pressure on HR to attract and retain a highly competitive workforce, says Deb Card, partner of HR Technology and Delivery Strategies at Information Services Group.
Xpert HR
12/4/17

CIO of the Year: Juan Perez, UPS
"You can either choose to be one of those technology leaders that's going to lead your organization into the future by bringing technology to drive new business," said Steve Hall, partner and ISG's digital advisory service lead. "Or you can continue to be a CIO that's concerned about reducing costs and trying to maintain the data center security."
CIO Dive
12/4/17

Technology Failure of the Year: Equifax
In particular, Equifax waited too long to disclose and could have improved how it interacted with customers, according to Doug Saylors, director of ISG.
CIO Dive
12/4/17

Disruption of the Year: Global cyberattacks
Now, "malware is able to proliferate across environments in a manner that it wasn't able to do several years ago," said Doug Saylors, director of ISG.
CIO Dive
12/4/17

Transforming Supplier Management: From Policemen to Innovation Catalyst
Modern enterprises are evolving quickly, and with that transformation, their expansive, locked-in, long-term supplier relationships are giving way to digitally enabled, data-driven supplier ecosystems marked by collaboration, a fluid set of suppliers and a mutual exchange of data and information that drives new insights, delivers new innovations and empowers a new way of managing supplier relationships.
Spend Matters
12/1/17

AI — Coming to Life in Talent Acquisition
The article from Stacey Cadigan, director, Information Services Group (ISG) Human Resources Technology and Delivery Strategies, discusses considerations organizations need to keep in mind as they jump into AI.
HR Technologist
11/30/17

51 Artificial Intelligence (AI) Predictions For 2018
General purpose AI is still decades away. However, narrow AI applications will make a big splash in enterprise support functions in 2018, as call center, finance and IT executives begin to move conversational AI, image recognition and autonomic applications from pilot mode into production. These applications will complement existing robotic process automation implementations, turbo-charging employee productivity and operational speed to levels far beyond traditional industry benchmarks—Stanton Jones, Director and Principal Analyst, ISG
Forbes
11/28/17

If IoT is the answer, what is the question? IoT sourcing considerations
When planning for IoT, many organizations make the mistake of assuming there is a standard approach to IoT success. The reality is that there is no best IoT standard, no best software tool or platform, no single approach to privacy and security, and no best business model.
IoT Agenda
11/28/17

12 myths of data analytics debunked
With the ever-increasing number of technologies available today, selecting the right combination of tools to deploy and integrate to get the desired results from the analytics team is no walk in the park, says James Burke, director of IT sourcing and digital advisory services at consulting firm ISG.
CIO Australia
11/27/17

Digital done wrong
CIOs must understand that digital experiences start with the customer and work backwards into the enterprise.
CIO
11/16/17

ISG Continues Growth on Back of Outsourcing Buy
US-based Information Services Group has announced results for the third quarter of 2017. Revenue rose 30 percent at constant currency to $68.3m, in part due to the acquisition of Alsbridge Holdings in December.
Mr. Web
11/13/17

Internet of Things revolutionizes automotive tech
The technology is still at the experimental stage, and has not yet reached mass adoption. Part of what will trigger the tipping point is funding, and according to Vishnu Andhare, Consulting Manager at ISG, a global technology research and advisory firm, venture capitalists are especially excited about IoT.
News Org
11/10/17

3 Digital Transformation Metrics That Work For Everyone
Focusing on pre-digital KPIs can be worse than unhelpful—it can thwart transformation. When an organization is not aligned around cross-functional metrics, "each group has a set of objectives that are frequently in conflict with each other, and the business value of the digital transformation is left unmeasured," said Michael Witty, director at global technology research and advisory firm ISG.
CMO
11/10/17

Ensono Named a Top 15 Sourcing Service Provider by ISG for Third Straight Quarter
Ensono™, a leading hybrid IT services provider, today announced it was named a Top 15 Sourcing Standout by Information Services Group (ISG), a leading global technology research and advisory firm.
Markets Insider
11/2/17

Workplace Support Options Are Getting Smarter and Better
Service desks and IT support — once relegated to a back-room, phone-based operation — was typically associated with frustration, delays and short-term fixes that didn’t always solve the problem at hand.
CMS Wire
11/1/17

A new imperative in disaster recovery
A large-scale natural disaster like a hurricane, earthquake or flood may lead to hardware failure, network outage or a total shutdown of facilities.
CIO Dive
10/31/17

Compare two types of cloud automation and orchestration tools
In general, there are two categories of cloud automation and orchestration tools, often referred to as cloud management platforms (CMPs), said Charlie Burns, principal analyst at Information Services Group.
SearchCloudComputing
10/26/17

ISG signs lease for new Stamford HQ
Technology research and consulting firm Information Services Group plans to move its headquarters in March or April from downtown to the South End, a move that will double the size of its main offices.
Stamford Advocate
10/24/17

Companies are turning to mission statements to help steer operations
A mission statement is a clear, concise representation of an organization's purpose and the way it approaches what it does every day, noted Michael Connors, CEO of ISG, a technology research and advisory firm.
Fierce CEO
10/23/17

How application development and maintenance has become a loss leader
Digital initiatives, while highly valuable, tend to be smaller in scale. ISG's preliminary research shows that about 85 percent of them are under $5 million. Competition to land these deals has heated up, especially with an exploding ecosystem that offers literally thousands of choices beyond the large service providers. Most of the time, enterprises will choose from their existing providers, so being already 'in the building' is an enormous advantage when it comes to capturing digital market share.
CIO
10/20/17

CEOs seem to thrive in fast-paced, challenging environments
Michael Connors, CEO of ISG, a technology research and advisory firm, says the drive must be instilled. "People in any organization respond to the CEO's energy and pace. I have always moved at a fast pace and my teams have responded. A leader must set the tone."
Fierce CEO
10/19/17

As-a-service sourcing contracts grow
Beancounters at Information Services Group (ISG) have added up some numbers and decided that the 3Q17 EMEA ISG Index shows commercial sector outsourcing contracts with an annual contract value (ACV) of £3.5 million.
Channel Eye
10/19/17

Cloud spending soars at IT outsourcing's expense
ISG's EMEA Index revealed that cloud technologies, including SaaS, IaaS and PaaS soared by 48% to become worth more than €1 billion (£890 million) over the last 12 months, while traditional outsourcing decreased by almost as much - 43% - in the same period.
CloudPro
10/19/17

Cloud spending soars at IT outsourcing's expense
ISG's EMEA Index revealed that cloud technologies, including SaaS, IaaS and PaaS soared by 48% to become worth more than €1 billion (£890 million) over the last 12 months, while traditional outsourcing decreased by almost as much - 43% - in the same period.
IT PRO
10/19/17

If I Knew Then... Michael P. Connors
In the latter half of the '90s, "internet fever" was a full-blown phenomenon. Every business with a stake in the game was rushing to lay claim to their piece of virtual real estate. Amid that frenzy, many business leaders learned hard lessons about the intricate relationship between growth, balance and success. I was certainly one of those people.
Crain's Connecticut
10/19/17

Traditional sourcing market declines in weak EMEA quarter
The value of as-a-service sourcing contracts have reached an all-time high in EMEA, but a drop in traditional sourcing resulted in a weak quarter overall, according to research by Information Services.
CRN
10/18/17

Cloud service spending almost matches traditional IT outsourcing
Spending on cloud-based IT as a service in the Europe, Middle East and Africa (Emea) region almost matched investments made in traditional IT outsourcing during the latest quarter.
Computer Weekly
10/18/17

Wipro Q2: CEO says company 'on trajectory' to bridge growth gap with peers by March
The three months to September saw enough demand for tech services in the "Americas", the world's largest market, to lift traditional outsourcing by 47 percent over the previous year, while contracts for Software as a Service (SaaS) rose by 43 percent, Information Services Group, a consultancy, noted recently. ISG tracks every IT outsourcing contract worth at least $5 million annually, worldwide.
Forbes India
10/17/17

Investments in digital training paying off: TCS
Contract trends were steady in the September quarter. There was 16.1 per cent growth over the year in global ACV (annual contract value), highest in six quarters, said Apurva Prasad of HDFC Securities, analyzing data from Gartner and ISG. While outsourcing for legacy services grew only 1.4 per cent, nearly 44 per cent of global contracts were in digital or deals that had vendors deliver product or solutions as a service.
Business Standard
10/16/17

TCS Q2 net falls 2% to Rs 6,446 crore, but beats estimates
Contract trends were steady in the September quarter with 16.1 per cent year-on-year growth in global ACV (annual contract value), which was the highest in the past six quarters, said Prasad of HDFC Securities, analysing data from Gartner and ISG.
Business Standard
10/13/17

The New Emphasis On IoT Devices Over Software Reflects A Much Larger Shift In the Tech World
It's now been almost six years since Marc Andreessen coined his famous phrase, "Software is eating the world." What seemed prescient in 2011 is now present in our everyday lives, as software continues to turn one industry after another on its ear.
Innovation Enterprise
10/12/17

Indian IT companies expected to post strong results, push ahead with cloud shift rest of the year
"We see the digital backbone as the driver of enterprise growth, and with it, that of the global sourcing industry," says Steve Hall, partner at Information Services Group, a tech research and advisory company, which tracks outsourcing contracts worth $5 million or more annually around the world. "Companies continue to migrate workloads to the cloud, which opens up new opportunities in the development of IT infrastructure and ongoing investment in digital products and services."
Forbes India
10/12/17

Work from home is the job perk we really want, study says
While there are entire roles being automated -- particularly those at big companies with a small number of highly repetitive tasks, like in IT -- for the most part, intelligent automation is replacing specific tasks, not entire roles, said Stanton Jones, director and principal analyst at technology research and advisory firm ISG.
CNET
10/5/17

We Need To Stop Talking About Big Data and Analytics
Instead of discussing big data and analytics, organizations should focus on strategic questions, like what leaders need to know.
Datamation
10/5/17

11 common ERP mistakes and how to avoid them
With software-as-a-service fast becoming the predominate platform for new ERP implementations, SaaS may seem like the perfect solution for organizations who experienced difficult implementations or have struggled to support their earlier ERP investments,” says Nathan Frey, partner at Information Services Group, a technology research and advisory firm. While SaaS does offer many benefits, clients [need to understand] the new organizational challenges that SaaS can pose.”
CIO
10/4/17

Challenges and Opportunities: Automating a Financial Business
The term ‘digital transformation’ has been deployed to describe an array of digital projects, from the big to the small. But what does true digital transformation really mean for businesses?
Compare the Cloud
10/4/17

App it. The Future of Banking
The complexity of the new banking landscape brings together an eco-system of challenger and emergent banks, fintechs, as well as advisor organisations like Information Services Group (ISG) who are all contributing to bringing exciting new banking services to the UK.
Banking Technology
9/18/17

Summer whirlwind: The world is changing fast
In my travels across the globe these past few months, I found business leaders asking the same two questions: How do we move faster? And how do we do it securely?
CIO
9/12/17

Corporations struggle to adapt internet to modern workforce needs
Instead, the biggest driver for complexity today is the Internet of Things and sheer volume of devices companies are now putting on the internet, said Rob Long, director at ISG, a global technology research and advisory firm, in an interview with CIO Dive.
CIO Dive
9/7/17

Inside the fight for the soul of Infosys
Rajesh Gupta, head of Indian operations at U.S. consultancy Information Services Group, said his company's clients want more automation to be built into their business processes, such as online sales transactions and customer support. "What used to be hype a year ago is turning into real demand," Gupta said.
Asian Review
9/6/17

Why automation should be embraced, not feared
Despite widespread fears that automation and tech advances will result in job losses, the ISG Automation Index report confirmed that it’s the tasks that are being automated and not entire jobs.
Human Resource Director
9/5/17

Opinion: 4 steps to prepare employees for robotic process automation
After the 1938 radio drama War of the Worlds proclaimed "the Martians are Coming," reports alleged that people ran panicked into the streets. Today, something not too dissimilar is happening with the adoption of robotic process automation – software robots that execute processes in the same way a person does.
Digital Insurance
9/1/17

4 steps to prepare employees for robotic process automation
Let’s face it: people are terrified that robots will take over their jobs – and take over the world. How could employees not be suspicious of robots? Help employees understand what RPA is and what it is not. RPA software is configured to eliminate mundane tasks associated with many business processes – the tasks most employees would gladly relinquish.
Information Management
8/28/17

Infosys needs to dial down crisis to keep clients on line
We've been fielding calls today from concerned current (and potential) clients. ...news will certainly slow down decision-making for prospects that have shortlisted Infosys," Stanton Jones, principal analyst with technology research and advisory firm ISG, said. Jones said the calls started coming in as soon as news of Sikka's resignation hit.
Economic Times
8/26/17

Saks Fifth Avenue opens tech centre in India
Michael Witty, director at research firm Information Services Group (ISG), says that the main drivers for the new captive centres is the demand for analytics talent.
Fashion United
8/24/17

Hexaware Technologies named among Top 15 sourcing service providers
Hexaware Technologies announced that it has been named a Top 15 Sourcing Standout by Information Services Group.
Business Standard
8/21/17

Vishal Sikka quits as Infosys CEO, citing distractions and personal attacks
"Sikka is from a different league. Without him as CEO, it kind of goes back to the old format of Infosys. Reported talks of one of the founders coming back to the board may have created a sense of lack of freedom for Sikka," said Rajesh Gupta, India Partner, IT research firm ISG.
Business Standard
8/18/17

Achieving Cost Transparency
The value of cost transparency is, well, pretty transparent, and most CFOs – as well as IT leaders with financial management responsibilities – readily make it one of their primary goals. Cost transparency can often be a vague concept, though. Simply knowing how much is being spent doesn’t give you cost transparency. Achieving true transparency requires a renewed look at what data is being collected, and why.
Innovation Enterprise's CFO Channel
8/17/17

Saks Fifth Avenue sets up 1,000-seat centre in India
Michael Witty, director at research firm Information Services Group (ISG), said the main drivers for the new captive centres is the demand for analytics talent.
The Economic Times
8/16/17

Saks Fifth Avenue sets up 1,000-seat centre in India
Michael Witty, director at research firm Information Services Group (ISG), said the main drivers for the new captive centres is the demand for analytics talent.
The Times of India
8/16/17

Is automation an opportunity or a threat?
It inspires a positive development of workplace, being, as a recent ISG Research Report described it, the future of work and not the end of it.
Your Money
8/11/17

Five emerging HR trends that are revamping talent management
The shift to the cloud enables HR departments to integrate employee data with other business data, a key step in enabling human resources to support an end-to-end digital workplace, said Deb Card, partner of HR Technology and Delivery Strategies at ISG. Using all types of new and old employee data, HR leaders are increasingly becoming involved in more company-wide initiatives and are no longer isolated from other departments because of old legacy software, she said.
SearchHRSoftware (TechTarget)
8/10/17

ISG Launches New Research Series on Service Providers
ISG launches new research series on service providers, ISG Provider Lens.
Outsourcing Digest
8/9/17

Practical ways to alleviate cyber risk
Alex Manders, a blockchain researcher with technology research and advisory firm ISG, told Supply Chain Dive that smart contracts can eliminate the need for physical, written contracts between parties, and also ensure that contracts are properly fulfilled — because they’re written in computer code.
CIO Dive
8/7/17

ISG Buys and Automation Drive Growth
US-based holding company Information Services Group (ISG) has announced results for the second quarter and first half ended June 30th 2017, with revenues up 15 percent at constant currency to $68.0m, in part reflecting an acquisition in December.
MrWeb
8/7/17

How bots augment human productivity
Task-based automation is happening across all enterprise support functions. In IT, virtual engineers are restarting web servers for systems engineers. In finance, RPA bots are setting up customer contracts for AP clerks, and in customer care centers, chatbots are partnering with agents to reduce social engineering.
VentureBeat
8/6/17

Top Tech Mahindra executives take 10-20% pay cut for company's poor show
Chip Wagner, president of global business advisory services & emerging services in research and advisory firm ISG, said the senior leaders are offering, by way of example, a clear voice that they are committed and wish to help counter the headwinds.
Economic Times
8/4/17

Infosys rejects Narayan Murthy plea on probe report
Chip Wagner, president of global business advisory services & emerging services in research and advisory firm ISG, said anonymous complaints, and calls to board ombudsman are occurring with regularity in larger companies. "Typical governance and reactions follow the path that Infosys seems to be taking to examine the charge, investigate the allegation, and take appropriate actions by following where the facts take them. Transparency can be a great ally in quelling any market noise and in maintaining investor and client confidence," he said.
The Times of India
8/4/17

Rising Traditional Sourcing Contracts Lift Asia Pacific Sourcing Market
A rise in the number of traditional sourcing contract signings has lifted the Asia Pacific sourcing market to its most successful quarter ever, according to the findings of the 2Q17 ISG Index released by Information Services Group (ISG).
CFO Innovation
7/31/17

How cognitive tech can help energy companies
"This demographic issue has affected the industry, since the knowledge retained by these more experienced individuals has historically been a blend of 'art and science,' and has been relied on to make decisions in the exploration, production, trading, and refining of petroleum and petrochemicals," said Tony Mataya, director of the Energy Practice at technology consulting firm Information Services Group (ISG).
ZDNet
7/27/17

4 innovative uses of blockchain in the enterprise
According to Alex-Paul Manders, Technology Business Management practice lead at Information Services Group, there are four main applications of blockchain/DLT.
CIO Dive
7/24/17

Understanding today’s outsourcing market
Last month, I asked if traditional outsourcing had lost it strategic relevance. The question was based on the business world’s current irrational exuberance over digital transformation and the shifting focus of CIOs in today’s digital economy. Many readers agreed with me, but I was reminded recently that sourcing is far from dead. According to the latest state-of-the-industry report from ISG, the market generates more than $100 billion of total contract value a year.”
CIO
7/20/17

Wipro's Q1 numbers beat expectations, reflect growing traction in new services
Growth in demand for as-a-service solutions continues to outstrip that of traditional services, consultancy Information Services Group noted in a recent report. During the June quarter, as-a-service (infrastructure-as-a-service and software-as-a-service) actual contract value climbed by 32 percent, to $3.8 billion worldwide, while traditional IT contracts declined by 3 percent to $5.5 billion, ISG, which tracks contracts of $5 million or more, reckoned.
Forbes India
7/20/17

7 hot IT outsourcing trends — and 7 going cold
Organizations are rapidly transforming to agile enterprises that require rapid development cycles and close coordination between business, engineering and operations,” says Steve Hall, a partner with sourcing consultancy Information Services Group (ISG). Global delivery requires a globally distributed agile process to balance the need for speed and current cost pressures.”
CIO
7/19/17

Robust activity drives EMEA sourcing growth
A rise in the number of traditional sourcing contracts fuelled overall market growth in the Europe, Middle East and Africa (EMEA) region in the second quarter, according to the findings of the 2Q17 EMEA ISG Index™ released by Information Services Group (ISG), a leading global technology research and advisory firm.
Digitalisation World
7/19/17

Traditional outsourcing boosts overall spending in first half of 2017
Barry Matthews, partner at ISG, said traditional sourcing continues to account for the lion’s share of contracting in Emea. But the as-a-service segment is growing, albeit at a less aggressive rate than we have seen in the Americas and Asia-Pacific regions,” he said, adding that ISG expects strong growth through the rest of 2017.
ComputerWeekly
7/18/17

ISG Index™: Robust Activity Drives EMEA Sourcing Growth
A rise in the number of traditional sourcing contracts fuelled overall market growth in the Europe, Middle East and Africa (EMEA) region in the second quarter, according to the findings of the 2Q17 EMEA ISG Index™ released by Information Services Group (ISG) (NASDAQ: III), a leading global technology research and advisory firm.
Top Consultant
7/18/17

ISG Index™: Robust Activity Drives EMEA Sourcing Growth
A rise in the number of traditional sourcing contracts fuelled overall market growth in the Europe, Middle East and Africa (EMEA) region in the second quarter, according to the findings of the 2Q17 EMEA ISG Index™ released by Information Services Group (ISG) (NASDAQ: III), a leading global technology research and advisory firm.
Consultant News
7/18/17

Accenture drives digi-innovations via worker seed funds, small acquisitions
The greater objective is to empower their employees to come up with innovative ideas and drive a cultural shift, said Rajesh Gupta, India partner at IT consultancy firm ISG. "Indian peers may be doing this innovation at a small scale."
Business Standard
7/17/17

How Do Top Companies Audit Their CROs?
You cannot overemphasize the importance of performing audits,” adds Grote. If you want to get your drug to market, you have to be able to demonstrate that you performed audits. If you continually put off that ‘chore’ until the end, you will be in a situation where everyone is in panic mode.”
Clinical Leader
7/17/17

Gartner: IT spending to rise in 2017
The functionality and capability of SaaS is so much better than older ‘on-premise’ solutions, so companies have a strong desire to move in that direction,” said Debora Card, ISG’s partner of HR technology and delivery strategies and one of the report’s authors, in a recent interview.
Stamford Advocate
7/17/17

TCS Q1 numbers reflects clients' accelerated shift to the cloud model
Growth in demand for as-a-service solutions continues to outstrip that of traditional services, consultancy Information Services Group, noted in a recent report.
Forbes India
7/13/17

Is IoT taking us back to the garage? The 'hardware renaissance'
It’s now been almost six years since Marc Andreessen coined his famous phrase, ‘Software is eating the world.’ What seemed prescient in 2011 is now present in our everyday lives, as software continues to turn one industry after another on its ear.
TechTarget IoT Agenda
7/13/17

Cloud-based data sharing between HR, finance may help offices deal with change
An Information Services Group study predicted that more than half of participants will have their HR systems fully or partially cloud-based by 2020.
CIO Dive
7/10/17

4 enterprise IT trends for the second half of 2017
"Growth in POCs will continue across various industries because stakeholders are becoming more educated on the benefits of distributed ledger technology," said Alex-Paul Manders, Technology Business Management practice lead at Information Services Group.
CIO Dive
7/10/17

Mobility Drives Workplace Transformation
"Digitally-fueled workplace transformation is not just coming from the CIO," says Jan Erik Aase, director and principal analyst, ISG Research. "Increasingly, it is defined more by an empowered end user, and non-IT business leaders are assuming a greater role in this transformation."
HR Technologist
7/3/17

Flexible Operating Models Only Limited by Rigid Corporate Thinking
The technology is there, and so is the desire of workers. The only thing limiting the shift to a more nimble, agile and productive workplace is the rigid policies of companies themselves.
CMS Wire
6/27/17

The rise of Big Data: Why companies are amassing information to drive insight
"What was a huge data set for one tool a couple of years ago might be a totally tractable data set on a laptop with a different tool today." Alex Bakker, Principal analyst at ISG
Whether a company is under- or over-collecting data, "Big Data needs to lead to effortless information," said James Burke, director at ISG.
CIO Dive
6/26/17

The Automation Journey: From No, to Know, to Now
To get a better view of the changing nature of the automation landscape, ISG asked more than 500 business and IT leaders about their current use of and future plans for automation and artificial intelligence.
Datamation
6/22/17

Automation will take over IT tasks, not jobs
"Not every employee will adapt and innovate, but we believe most will," said Stanton Jones, director and principal analyst at technology research and advisory firm ISG. "Those that do adapt will go in two directions: one group will focus on becoming more productive by doing more of the same kind of work they did in the past with the assistance of digital labor. The other will move on to more value-added activities."
ZDNet
6/20/17

How Indian IT cos are trying to delink revenue growth from hiring
Though decoupling is not fully in effect, it has started, and as automation and cognitive platforms gain more maturity, the metric of revenue per employee is going to be completely decoupled from the (revenue) projections,” said Rajesh Gupta, Partner, India Operations at Information Services Group (ISG).
MoneyControl
6/19/17

Transforming the Enterprise with Blockchain and DLT
Blockchain technology, perhaps best known for its usage in alternative currency mechanisms like Bitcoin, represents a largely untapped resource for transformational usage in a vast array of enterprise apps. Moving far beyond fintech and alternative currencies, blockchain has potential for usage in areas like supply chain and global logistics, the insurance sector, or virtually any environment where goods or services are exchanged on a large scale. Interest in blockchain is on the increase, and demand for individuals skilled in this emerging technology is at an all-time high, with LinkedIn seeing a threefold increase in the number of job postings for blockchain skills over the past 12 months.
Sand Hill
6/19/17

Battling It Out
Rajesh Gupta, India Partner at ISG, a global technology research and advisory firm, which acts as an intermediary between customers and IT services players, says he is not surprised at the price aggression being displayed by the larger players.
Business Today
6/16/17

Has outsourcing lost its strategic relevance?
For more than 20 years, outsourcing and global delivery were at or near the top of the CIO to-do list. Strategically, outsourcing IT services allowed an enterprise to gain the essential capabilities it needed to endure the dramatic shifts of the last two decades – remediating billions of lines of code to support Y2K, creating first-generation websites, supporting the growth of the dotcom boom, optimizing the supply chain through massive ERP efforts and riding the giant digital transformation wave.
CIO
6/16/17

Top 5 Ways to Prevent Employee Burnout
ISG’s Stanton Jones has an answer, with the ongoing development of what he calls a complexity concierge.”
HR Technologist
6/16/17

AI, data analytics: IT cos look for new skill sets in prospective employees
Colleges do not have the right training facilities as of now. Companies have to skill their employees in cloud computing or robotic process automation scripting. Once the platforms being created by IT firms on these new technologies are mature, they can help in reskilling in a big way,” said Rajesh Gupta, partner, India Operation at ISG, a technology research and advisory firm.
Business Standard
6/13/17

Rethink How Humans and Machines Will Work Together
Productivity gains from automation are not resulting in job losses, but are enabling companies to redeploy employees to handle higher-value tasks and a greater volume of work.
InformationWeek
6/13/17

Atos Recognized as Global Leader in Application Transformation Services (ADM) by ISG
Today’s ADM buyers, rather than being IT-centric, represent a more diverse set of functions within an organization. Each of them has unique challenges and requirements that differ from the traditional ADM service requirements of the past,” said Jan Erik Aase, director and principal analyst at ISG Research.
Business World
6/7/17

Adopting new business models crucial for Indian IT's survival
More US-based customers of these IT vendors look at a completely different model” of services, said Rajesh Gupta, partner (India operations) at ISG.
Business Standard
6/5/17

IT firms look for new skill sets in prospective employees
Colleges do not have the right training facilities as of now. Companies have to skill their employees in cloud computing or robotic process automation scripting. Once the platforms being created by IT firms on these new technologies are mature, they can help in reskilling in a big way,” said Rajesh Gupta, partner, India Operation at ISG, a technology research and advisory firm.
Business Standard
5/30/17

The globe's best outsourcing advisors, consultants and lawyers
The other returning members of the 20-strong selection were US group Information Services Group (ISG) and Zinnov Management Consulting.
Consultancy.uk
5/30/17

Big Data is Only One Component of Brand Experience
Today’s consumers not only expect to interact with brands, they expect brands to interact with them. That interaction, of course, is enabled by Big Data, which most people think of as the mountain of information being collected on us with every key stroke or swipe.
Sand Hill
5/23/17

ISG Index: EMEA service sourcing surpasses € 1 billion
The annual value of cloud-based services in the Europe, Middle East and Africa region surpassed €1 billion for the first time, a sign such as-a-service offerings are growing in importance across the world’s largest sourcing market.
E3zine
5/19/17

Channel companies lose customer scope to incumbency challengers
Recent research from ISG Insights™ indicates that more than 50 percent of enterprises will rely on subscription-based software-as-a-service (SaaS) and hybrid HR/HCM solutions as their primary HR system by the end of 2020.
HRO Today
5/18/17

Channel companies lose customer scope to incumbency challengers
"Expectations have moved beyond simply delivering the same services at a lower price," said Stanton Jones, director and principal analyst at ISG, who authored the research note.
SearchITChannel
5/18/17

Automation starting to generate productivity gains, but no major job losses yet
Business process automation is enabling companies to realise significant productivity gains in such areas as finance, accounting and HR, but it is not yet leading to broad job losses, according to a new study from tech research firm Information Services Group (ISG).
Workplace Insight
5/17/17

RPA in Contact Centers: How Ignorance and Fear Hinders Growth
Based in Bogota, Colombia, Mauricio Velasquez, an experienced services executive and a consultant at ISG, has seen that people in the region simply don’t understand what RPA is and what it can do, with many still envisaging an R2-D2 type robot that walks around the office.
Nearshore Americas
5/16/17

Automation Takes HR To The Next Level
While HR always has been the quintessential business support function- dealing with contracts, benefits, leaves and recruitment- today it is increasingly seen as a strategic partner involved in saving costs, security a higher return on its investment in talent and driving transformation.
Pulse Magazine
5/17

How to counteract another ‘Dyn-like’ attack
Jim Hurley, a distinguished analyst at technology research and advisory firm ISG, shares his insights on what enterprises using cloud-based as-a-services can do to work with their providers and reduce risks to their business from similar attacks.
CSO
5/11/17

Report: 72% of companies will automate processes by 2019
Robotics Process Automation (RPA) has generated a 43% time reduction for processes like billing, credit, collections, according to an Information Services Group (ISG) study.
SupplyChain Dive
5/11/17

Automation 'isn’t causing broad IT job losses'
So rather than humans being displaced by machines, humans are working alongside software robots, be they virtual agents or engineers,” says ISG’s director Stanton Jones.
Contractor UK
5/8/17

Automation increases productivity, not job losses
Talk of automation is everywhere, but what is often missing from the conversation are details about what is actually happening today,” said Stanton Jones, director and principal analyst, ISG Research, and co-author of the report.
Digitalisation World
5/8/17

Don't fear the robots, embrace the potential
Automation is creating a polar shift in how work gets done,” says ISG partner Craig Nelson. While in the past humans have been supported by technology, we are now seeing a shift to technology being supported by humans to manage and operate business processes. This shift is eliminating much of the mundane cut-paste-and-compare work that humans manage in the cracks between enterprise systems.”
CIO
5/5/17

Don't fear the robots, embrace the potential
Automation is creating a polar shift in how work gets done,” says ISG partner Craig Nelson. While in the past humans have been supported by technology, we are now seeing a shift to technology being supported by humans to manage and operate business processes. This shift is eliminating much of the mundane cut-paste-and-compare work that humans manage in the cracks between enterprise systems.”
IT World
5/5/17

Outsourcing market hit by political uncertainty
John Keppel, partner and president of ISG, said: There is a lot to be positive about, with the EMEA market showing strength in both traditional sourcing and as-a-service contracting.”
Supply Management
5/4/17

UK outsourcing market hits record levels
In its latest quarterly outsourcing index, Information Services Group (ISG) reported that outsourcing contracts worth €1.4 billion in total a year were awarded in the first quarter of 2017.
The Register
5/2/17

UK outsourcing market hits record levels
In its latest quarterly outsourcing index, Information Services Group (ISG) reported that outsourcing contracts worth €1.4 billion in total a year were awarded in the first quarter of 2017.
ACQ5
4/28/17

UK outsourcing market hits record levels
In its latest quarterly outsourcing index, Information Services Group (ISG) reported that outsourcing contracts worth €1.4 billion in total a year were awarded in the first quarter of 2017.
Out-Law
4/27/17

Wipro wins ISG's Challenge the Future 2017 award
For best in class smart automation capabilities Wipro announced that it has been recognised with the Challenge the Future 2017 award by Information Services Group, a leading global technology research and advisory firm.
Business Standard
4/26/17

Cloud-based IT services spending tops €1bn in Emea in first quarter
ISG president John Keppel said there was reason to be positive, with the Emea market showing strength in both traditional sourcing and as-a-service contracts.
ComputerWeekly
4/26/17

UK outsourcing market bounces back with biggest quarter ever
The UK outsourcing market has rebounded from Brexit uncertainty to register its biggest quarter on record, according to market watcher Information Services Group (ISG).
CRN
4/26/17

Keep Pace: 3 Ways Startups Outsource and Remain Productive
According to an Information Services Group study, traditional outsourcing fell 25 percent during the last quarter of 2016, in comparison to the last quarter of 2015.
Entrepreneur
4/26/17

Digital Mailboxes: Is There Real Demand?
For the past six or seven years, there has been much talk about digital mailboxes but few published examples of enterprises using them. During a recent request for proposal (RFP) process, three of the leading providers in the financial and transactional print services space presented digital mailboxes as part of their solutions.
Document Strategy
4/25/17

HR is accelerating adoption of cloud and SaaS technology models
According to Debora Card, Partner of HR Technology and Delivery Strategies at ISG, "The strategic shift to cloud-based HR systems requires strategic planning and an enterprise-wide willingness and ability to execute. Organisations need to develop and staff three- to five-year transition strategies as soon as possible. And they need to keep in mind that migration to SaaS/cloud is not a one-and-done activity; rather, it is a series of ongoing transformations. Enterprises need to plan for continuous change in providers, solutions and how those solutions are used in house. Alignment with enterprise business requirements will demand ongoing, dedicated resources."
Consultancy
4/24/17

11 technologies developers should explore now
The workplace of the future is integrating intelligent apps into the day-to-day workplace to enhance overall productivity. We’re seeing significant levels of automation in IT that are driving 40 to 50 percent productivity improvements,” says Steve Hall, a partner at research firm ISG. With the broad movement of enterprise workloads to the public cloud and the integration of automation and intelligent applications, IT organizations are being reshaped.”
TechWorld
4/24/17

Indian IT firms face more lawsuits with changing business environment
Regulations and compliance becoming more stringent and investor communities after the client for a technology transformation. On the other hand, things like automation and use of digital technologies prompt investors of these clients to ask questions on faster technology implementation,” said Rajesh Gupta, India Partner at Research firm ISG.
Business Standard
4/21/17

Report: Cloud-based HR systems continue to grow
The functionality and capability of SaaS is so much better than older ‘on-premise’ solutions, so companies have a strong desire to move in that direction,” Debora Card, ISG’s Detroit-based partner of HR technology and delivery strategies and one of the report’s authors, said in an interview.
The Stamford Advocate
4/20/17

Indian techies are losing out on all major markets
From an IT industry perspective, there will definitely be a challenge,” said Rajesh Gupta, India operations partner at consultancy ISG. He said outsourcing deals where IT services providers have been trying to send low-cost resources to foreign markets will be impacted. Some have already started hiring locally, due to which cost is definitely going to increase. These service providers are going to start negotiating those deals as they come up for renewal.”
Economic Times
4/19/17

Making Digital Transformation Work With IT Cost Management And TBM
In an ISG Insights™ paper we recently co-authored titled 'Driving Digital Strategy Through TBM – A Four-Step Approach,' we outline four steps to address the common challenges companies often face in their digital transformation initiatives.
Innovation Enterprise
4/19/17

The robotics age has come to the mortgage industry
"We're creating software robots that mimic what humans do," said Mark Davison, a partner at technology research and advisory firm ISG, which specializes in RPA. "They can sign on to an application, make menu selections, make transactions, copy and paste information. When we build these software robots, we are replicating the current process."
National Mortgage News
4/11/17

IT firms face H-1B headwinds in Q4
"While they have been preparing for this eventuality, they need to move fast," says Dinesh Goel, partner, ISG, an outsourcing advisory group.
The Hindu Business Line
4/11/17

Q&A. AI and Robotics, Getting Smarter Rather than Tougher
DirectIndustry e-magazine interviewed Raun Kilgo, Director of the Robotic Process Automation division at technology research firm ISG.
DirectIndustry
4/6/17

After immigration curbs in major mkts, Indian IT needs to re-strategise
I think large companies will be a little more sensitive about using H-1B employees politically. They would not want to be seen as going around the administration,” said Dinesh Goel, partner and India Head at consultancy ISG.
Economic Times
4/6/17

Geopolitical Changes and Their Impact on Global Business Services
The certainty we once associated with globalization has suddenly come into question. Brexit in the European Union (EU), Duterte in the Philippines, isolationist candidates in the Netherlands and France, and a Trump presidency in the United States are all signs that voters aren’t supporting global trade as we’ve come to know it over the past 20 years.
Datamation
4/4/17

4 things to know about the H-1B program
"What's changed over probably the past 10 years is the big push of the Indian heritage firms to use the H-1B program to bring in top talent," said Steven Hall, partner, digital advisory services at ISG.
CIO Dive
4/3/17

5 Digital and Data Trends to Watch in HR
A new study from Information Services Group predicts that by 2020, more than half of all enterprises will move all or some of their HR systems to the cloud.”
SHRM Blog
4/2/17

Lufthansa CIO Dr Roland Schütz describes the airline's digital transformation
He offered his advice on how airlines can embrace digital transformation in the recent ISG whitepaper, Perspectives from the Pioneers, a series of 12 pieces by CxOs from different industries exploring the challenges they face in their roles today.
CIO
3/31/17

How bad will Brexit be for tech?
Britain is one of the world’s leading centres for technology,” said John Keppel, partner and president of ISG. The fact that the UK is the authority on Fintech [financial technology] and dominates the market with its intellectual property will continue to make it a highly appealing trade partner. Ultimately, we believe that a post-Brexit environment where we are seeking tighter trading relations outside of the EU with countries such as the US and Israel, both outstanding innovators in the tech space, should only serve to enhance Britain’s position.”
Alphr
3/29/17

Global financial cos' units outgrow big IT now
Citigroup has a multi-billion dollar contract due for renewal next year, according to data from IT advisory firm ISG.
Economic Times
3/16/17

ISG Gears Up Following Good Growth in 2016
Research and consulting firm Information Services Group has announced results for Q4 2016 and for the full year.
MRWEB
3/13/17

Indian IT may face margin pressure till FY20
Dinesh Goel of technology research firm ISG says maintaining margin remains a challenge. "Even though Indian firms have been way ahead of global players in terms of margin and maintained it for many year, they may now see a pressure due to continued pricing pressure. It may also drop slightly for some companies."
Business Standard
3/10/17

The discord at Infosys and the need to get back to work
The reason for this is the combination of cloud computing and automation, and the advent of Artificial Intelligence (AI), even as there is increasing protectionism in the West, particularly in the US—A perfect storm” of headwinds, as Siddharth Pai, a long-term advisor to buyers of technology services, and formerly a partner and president for Asia-Pacific at consultancy Information Services Group, points out.
Forbes India
3/10/17

New Social Trends and Digital Technologies Have Raised the Stakes for Customer Experience
New technologies powered by always on” Wi-Fi connections, social networking platforms and the Internet of Things have given consumers the power to dictate the terms of their relationships with retailers. Their behaviors, preferences and, most importantly, shopping habits are changing rapidly as they access a seemingly ever-expanding array of channels to connect with their peers, your competitors, your suppliers and — if you’re lucky — you.
Total Retail
3/8/17

The incumbent's dilemma: Enterprises changing service providers at an accelerating rate
John Keppel of ISG, which tracks the global outsourcing market, said that shorter-term contracts effectively force companies to submit more competitive pricing bids because the increased frequency of tenders require that they take into account the latest advances in technology.
CIODive
3/7/17

Political squeeze changes landscape for Britain's outsourcing sector
John Keppel of ISG, which tracks the global outsourcing market, said that shorter-term contracts effectively force companies to submit more competitive pricing bids because the increased frequency of tenders require that they take into account the latest advances in technology.
Reuters UK
3/3/17

Automating Returned Mail with RPA
Today, some of these decision makers are adding a new arrow to their quiver: robotic process automation (RPA). Because RPA software can automate repetitive, algorithmic processes that involve structured digital data and straightforward business rules, it seems, at first glance, the perfect solution for taking on business processes like those needed to handle returned mail.
Document Strategy
3/3/17

Five questions to ask before considering robotic process automation
Speed. Efficiency. Higher quality. Lower costs. These are the key benchmarks by which enterprise IT has been measured since the earliest days of its existence. These outcomes have always been achieved by some combination of man and machine, but with advances in cloud and digital technology, the balance is shifting away from human labor and moving toward technology-driven solutions.
Information Management
3/3/17

Why tech giants are claiming space in healthcare
Penetration into the healthcare is already high and will grow exponentially over the next five to 10 years, according to Robert Krohn, partner and healthcare practice lead at ISG.
Healthcare DIVE
3/2/17

Play Defense, Not Offense In Cybersecurity
When a company faces sustained and malicious cyber-attacks, it is tempting to go beyond ordinary defensive measures, hire a team of black hat hackers of your own and go on a counterattack. And, while it may feel like justice to break into an attacker’s network, it may also be counterproductive.
Innovation Enterprise
2/27/17

Why third-party risk is worth the reward
That has led to the rise of vendor risk management problems, according to Jim Hurley, a research director at ISG.
CIO Dive
2/27/17

Cloud contracts are still a minefield
In the final three months of 2016, cloud-based contracts accounted for a third of overall IT outsourcing in Europe, the Middle East and Africa (EMEA), according to figures from ISG.
ComputerWeekly
2/14/17

Japan's easy green card norm may help Indian IT break into new geography
"It will be more of a sentimental issue at a time when the biggest market is advocating protectionism. The size of the outsourcing business to Japan is still low as the country's economy is inclined towards native firms," said Dinesh Goel of technology research firm ISG.
Business Standard
2/8/17

Why companies don't hack back
"You have a right to protect what is yours and you actually have an obligation to protect your partners that are connected to your network," said Doug Saylors, director at ISG.
CIO Dive
2/6/17

IT may struggle to maintain higher margins as uncertainty looms large
"Though the strict visa legislation implementation still looks hazy, the industry is passing through an uncertain time given the technology disruption and automation. Any wage hike for H1B visa-holders will certainly create pressures on margin. Indian players will have to embrace digital technologies to offset the challenges with political uncertainty in the US or other markets," said Dinesh Goel, India Partner at research firm ISG.
Business Standard
2/6/17

The CFO’s Role In Avoiding Cloud Sprawl
Cloud computing delivers countless advantages, but the simplicity of implementation, maintenance and operation may have the negative side-effect of 'cloud sprawl' – marked by the runaway introduction of new technologies and uncontrolled cloud implementations.
Innovation Enterprise
2/2/17

Turning the ship toward automation
Today's enterprises rely on their IT service providers to help them automate processes and get to market faster. But automation requires a whole new way of delivering services, which thrusts today's service providers into the midst of massive change. The way forward will depend on more than just new technology.
CIO
2/2/17

As-A-Service Models Leading to Decline of Traditional Outsourcing
Enterprises are increasingly embracing the digital opportunity to transform their operations, enhance their engagement with customers, and better leverage their connections with suppliers, according to ISG President John Keppel.
Nearshore Americas
2/2/17

New US law could force IT to tweak business program
Earlier, clients liked to have people onsite. But with these new rules, they will become more receptive to having fewer people onshore,” said Dinesh Goel, the India head of IT research firm ISG.
Economic Times
2/1/17

Indian IT sector braces for impact of Donald Trump's immigration order
So far, it appears Trump is following through on his poll promises. The IT industry is definitely little bit less optimistic. Indian companies will have to hire more locally and it is going to be difficult if such a sentiment continues,” said Dinesh Goel of ISG, an IT research firm. The policies hint at the fact that there is no other way but more local hiring. Indian firms have to find ways to do business with the US, a 60 per cent revenue generator (for them).”
Business Standard
1/30/17

Digital disrupts traditional outsourcing market in 2016
These results, we believe, reflect uneven global demand,” says John Keppel, partner and president of North EMEA and Asia for ISG.
CIO
1/26/17

How accelerating automation is positively disrupting industries
Its potential to positively disrupt the workplace is incredible, while its potential to disrupt the outsourcing market is far reaching,” says Snell, who was New Zealand country manager for Alsbridge (now part of Information Services Group).
CIO
1/26/17

How to Evaluate Cloud Solutions vs. Legacy IT Operations
However, the price of cloud services are largely tied to usage, as seen in the ISG Cloud Computing Index Report, so depending on the configuration, it’s possible that a company would save money if it runs an application which needs computing capacity for a sustained period (i.e. high utilization for long periods) on its own infrastructure just as it might if it were to run an application that experiences seasonal fluctuation in demand for services on a cloud-based model.
Information Management
1/26/17

The CFO-CIO Relationship: Bridging the Gap
Stereotypes persist in many organizations, and complex antidotes have cropped up in response.
CFO
1/23/17

India IT firms brace against anti-outsourcing sentiment after Trump's inaugural speech
"In the H-1B legislation, the marginal additional cost to be paid for visa by firms is not that much greater. They also have the ability to hire locally for the same resources, without having to pay that much more," said Sid Pai, a technology-strategy expert, who earlier headed the research firm ISG in India.
Economic Times
1/23/17

Cloud-based contracts make up a 3rd of IT outsourcing contracts in 2016
John Keppel, president at ISG, welcomed the emergence of as-a-service contracting. Though development in the usage of these new applied sciences and companies has been gradual to take off in Emea, we count on to see the impetus round these methods construct within the area as public cloud suppliers develop their datacentre footprint throughout Europe,” he stated.
WookBox
1/20/17

Digital transformation driving as a service demand
John Keppel, partner and president of ISG, said that EMEA was embracing the flexibility that as a service could provide.
ComputerWeekly
1/20/17

Cloud-based contracts make up a third of IT outsourcing contracts in 2016
John Keppel, president at ISG, welcomed the emergence of as-a-service contracting. Although growth in the use of these new technologies and services has been slow to take off in Emea, we expect to see the impetus around these systems build in the region as public cloud providers expand their datacentre footprint across Europe,” he said.
ComputerWeekly
1/19/17

Intel launches store management platform, pledges $100M retail investment
Harvey Gluckman, a senior partner responsible for the retail and consumer products vertical at advisory and research firm ISG, told Retail Dive in August that IoT adoption was proving particularly challenging for retailers because they had a limited vision for how broadly they could use it across their operations, limited skill sets with which to deploy it and were confronted by too large a crowd of IoT specialists to understand exactly who they should be working with to get their projects done.
Retail Dive
1/16/17

With 4% drop, TCS emerges as biggest loser in tech pack; Infy dips 2.5% on trimmed guidance
"TCS is a predictable, well-planned company. The challenges are not new," Dinesh Goel, India head for IT advisory firm ISG, told ET. "I am sure Chandra has laid out a plan and he will be available for guidance."
The Economic Times
1/14/17

RPO Customers: We Want More of Everything
Today's RPO customers want their vendors to do more than just fill seats, said Stacey Cadigan, principal consultant for Information Services Group, a market intelligence firm.
Workforce
1/13/17

The Managed Content Services Evolution Is Here
Over the past couple of years, our team has been witnessing the evolution of managed print services (MPS) to managed content services (MCS).
Document Strategy
1/12/17

From Horses to Cylinders: How HCL's CTO hears the Clickety-Clack?
If we swing to some numbers from the IT outsourcing advisory Information Services Group, we can spot an estimated figure of 5,565 contracts which are valued at $201 billion to be up for rebids by 2018.
CIOL
1/11/17

What does the future hold for the IT services industry?
Even an uncertain global economy does not dampen the spirit of technology buyers. But providers that want to compete must think about their business in a new way.
Network World
1/11/17

Wage hike for H1B visa holders in US push Indian IT for local hiring
"Dinesh Goel, Partner and India Head at ISG, a technology research firm, believes such radical moves may hurt the US economy. "Cost is one aspect. But I will be surprised if they are really radical. A stricter immigration law towards H1B visas is likely to hurt the American economy, as the people working with foreign IT companies in the US holding H1B visas are adding value to American companies."
The Business Standard
1/6/17

IT challenges to remain
With over $200 billion worth contracts set to expire in the next 24 months coupled with growth-challenged players, the competitive pressures to retain for incumbents and win away for others will only intensify,” said Dinesh Goel, Partner, ISG India, an outsourcing advisory firm.
The Hindu
1/1/17