NASHVILLE, Tenn.--(BUSINESS WIRE)--
inBusiness Services announced today that Umpqua Bank has licensed
their 360 View CRM software in an effort to enhance their customer
relationships and improve their employee incentive process.
"We wanted to find a system that was in sync with our strong focus
on service culture and the customer experience," said Kay Liming, EVP
of Central Operations and Support Services for Umpqua Bank. "The 360
View product gave us a solution for both our CRM and employee
incentive program needs conveniently all wrapped into one platform."
360 View(TM) CRM is a software solution that integrates a
financial institution's core products and services with 3rd party
offerings to build a three-hundred-and-sixty degree view of the
customer relationship; independent of any core customer information
file (CIF) limitations. 360 View CRM was developed specifically for
financial institutions in effort to help them be more responsive to
customer and prospect needs by better managing referrals, incidents,
customer touches, personal follow ups, cross-sells, customer
profitability and attrition, intelligent prospecting, pipelines,
employee incentives, and customer and product on-boarding campaigns.
"We are beyond excited to have Umpqua Bank choose us as their
relationship management vendor of choice," said Kevin Anderson,
President of inBusiness Services. "Our team is on a mission to develop
the best relationship management solution for financial institutions
on planet Earth," continued Kevin, "and we can't think of a better
partner at this point to help us achieve our goal than 'The World's
Greatest Bank,' Umpqua Bank."
"We are looking forward to 2008 and the introduction of 360 View
CRM into our culture," continued Kay Liming. "It is our desire to have
everyone at Umpqua Bank use 360 View daily in effort to increase the
banking experience for each of our customers."
About inBusiness Services
inBusiness Services, developer 360 View CRM, is a privately held
software development corporation based in Nashville, Tennessee and is
committed to its primary mission: To Develop, Deliver, and Support the
best relationship management software solution for financial
institutions on planet Earth! 360 View CRM is recognized as a leader
in the relationship management movement within the financial
institution industry and is endorsed by the Independent Community
Bankers of America. Solution, Movement, Community -- visit with
inBusiness Services online at www.threesixtyview.com.
About Umpqua Bank
Umpqua Bank, headquartered in Roseburg, Ore., is a subsidiary of
Umpqua Holdings Corporation (NASDAQ: UMPQ) and has 147 locations
between Napa, Calif. and Bellevue, Wash., along the Oregon and
Northern California Coast and in Central Oregon. Umpqua Bank has been
recognized for its innovative customer experience and banking strategy
by national publications including the Wall Street Journal, New York
Times, BusinessWeek, Fast Company and CNBC. The company also ranked
34th on Fortune Magazine's 2007 list of the country's "100 Best
Companies To Work For." Umpqua Holdings also owns retail brokerage
subsidiary Strand, Atkinson, Williams & York Inc., which has locations
in Umpqua Bank stores and in dedicated offices throughout Oregon and
Southwest Washington. Umpqua Bank's Private Client Services Division
provides tailored financial services and products to individual
customers. Umpqua Holdings Corporation is headquartered in Portland,
Ore. For more information, visit www.umpquabank.com.
Source: inBusiness Services