• Umpqua Holdings Corporation
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  • Umpqua Bank Ranked Highest in the Northwest for Customer Satisfaction by J.D. Power and Associates
    Company Release - 05/10/2011 12:00

    PORTLAND, Ore.--(BUSINESS WIRE)-- Umpqua Bank, a subsidiary of Umpqua Holdings Corporation (NASDAQ: UMPQ), announced that J.D. Power and Associates ranked the company highest in customer satisfaction for the Northwest region in its 2011 Retail Banking Satisfaction StudySM.

    “Building a company culture that fosters innovation and service is a critical part of Umpqua’s success,” said Ray Davis, CEO of Umpqua Bank. “This recognition is particularly significant because it reflects how our customers feel about our company and recognizes the importance our associates place on serving our clients and communities at the highest possible level.”

    The 2011 U.S. Retail Banking Satisfaction Study is based on responses from nearly 52,000 retail banking customers regarding their experiences with their banking provider.

    The results of the study analyzed customer satisfaction with the retail banking experience across six factors including: account initiation/product offerings, transactions, account statements, convenience, fees, and problem resolution. For more information, visit www.jdpower.com.

    About J.D. Power and Associates

    Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

    About Umpqua Bank

    Umpqua Bank, headquartered in Roseburg, Ore., is a subsidiary of Umpqua Holdings Corporation (NASDAQ: UMPQ) and has 184 locations between San Francisco and Seattle, along the Oregon and Northern California Coast, and in Central Oregon and Northern Nevada. Umpqua Bank has been recognized for its innovative customer experience and banking strategy by national publications including The Wall Street Journal, The New York Times, BusinessWeek, Fast Company and CNBC. For the past five years in a row, the company has been included on FORTUNE magazine’s list of the country’s “100 Best Companies To Work For.” Umpqua Holdings also owns a retail brokerage subsidiary, Umpqua Investments Inc., which offers services through Umpqua Bank stores and in dedicated offices throughout Oregon. Umpqua's Private Bank Division serves high net worth individuals and nonprofits by providing customized financial solutions and offerings. Umpqua Holdings Corporation is headquartered in Portland, Ore. For more information, visit http://www.umpquabank.com.

    Source: Umpqua Bank



    Tracy Anderson, 503-546-7897