Company Will Introduce Signature Store and Service Delivery Model
with Six New and 19 Remodeled Locations
Bank, a subsidiary of Umpqua Holdings Corporation (NASDAQ:UMPQ), has
identified six new store sites in the Seattle metropolitan area where it
will soon introduce its innovative retail approach and customer
experience. In addition, later this month the company will begin
remodeling 19 acquired store locations throughout the Puget Sound.
Each store will showcase emerging and existing technologies that foster
community and redefine what consumers can expect from a banking
experience. Like cafés and other gathering places, Umpqua Bank’s stores
will provide customers and visitors with an engaging space to browse
local merchandise, shop online, enjoy a cup of coffee and learn about
local events, in addition to banking.
“We are committed to reinventing conventional banking practices and
restoring the financial footing of customers throughout the Puget
Sound,” said Ray Davis, president and CEO of Umpqua Bank. "Umpqua’s
store concept represents a dramatic shift away from traditional bank
branches. We integrate into existing neighborhoods the way a coffee shop
would, combining friendly associates who know you by name with smart
design and a customer experience that reflects the character of the
About Umpqua’s Store Model
Each location will be fully equipped to offer personal banking, mortgage
lending, business finance and lending resources, and will also feature:
A Discover Wall digitally presenting bank products and services for
customers to peruse before printing or emailing any items of interest.
An electronic community bulletin board where Umpqua – as well as local
organizations and individuals – can post events and neighborhood
A LocalSpotlight program featuring local merchants and their products.
A Computer Café for consumers to bank online and surf the Internet,
and explore Umpqua’s in-store digital experience.
A hotline phone to call the bank president directly.
Umpqua’s signature service delivery model, which includes Ritz
Carlton-trained associates, and regional touches such as a gourmet
chocolate coin with each transaction and videos by Pacific Northwest
In December, Umpqua Bank will open a new store in Seattle’s Capitol Hill
neighborhood. This location will feature several defining features to
celebrate the history of the Capitol Hill district and encourage
community involvement. In the spring, Umpqua will open another location
in the Queen Anne neighborhood, and has identified four additional
locations in the metropolitan area that will be announced before
Umpqua Bank’s signature and award-winning neighborhood store concept
grew from the company’s belief that it's possible to create community
and foster connections between businesses, organizations and consumers
by offering a thoughtful combination of products, services, information
and resources. For a sneak peek at the Capitol Hill store, visit www.umpquabank.com/capitolhill.
For information about store locations and hours of operation, visit www.umpquabank.com/locator.
About Umpqua Bank
Bank, headquartered in Roseburg, Ore., is a subsidiary of Umpqua
Holdings Corporation (NASDAQ: UMPQ) and has 183 locations between San
Francisco and Seattle, along the Oregon and Northern California Coast,
and in Central Oregon and Northern Nevada. Umpqua Bank has been
recognized for its innovative customer experience and banking strategy
by national publications including The Wall Street Journal, The New York
Times, BusinessWeek, Fast Company and CNBC. The company has been
recognized for the past four years in a row on FORTUNE magazine’s list
of the country’s “100 Best Companies To Work For.” Umpqua Holdings also
owns a retail brokerage subsidiary, Umpqua Investments Inc., which
offers services through Umpqua Bank stores and in dedicated offices
throughout Oregon. Umpqua's Private Bank Division serves high net worth
individuals and non-profits providing customized financial solutions and
offerings. Umpqua Holdings Corporation is headquartered in Portland,
Ore. For more information, visit http://www.umpquabank.com.
Source: Umpqua Bank