( BW)(OR-UMPQUA-BANK)(UMPQ) Umpqua Bank Creates New Executive Position
for Cultural Enhancement
ROSEBURG, Ore.--(BUSINESS WIRE)--June 18, 2002--
Steve May to lead Bank's Renewal and Enhancement
of Unique Culture and Customer Service
Umpqua Bank, one of Oregon's leading community banks and a
subsidiary of Umpqua Holdings Corporation (Nasdaq:UMPQ), is taking
bold steps to further enhance its corporate culture by creating a new
executive position dedicated solely to this task.
The company announced that Steve May has been promoted to the
position of Executive Vice President of Cultural Enhancement.
This one-of-a-kind position reflects Umpqua Bank's ongoing
dedication to improving its distinctive culture that is centered on
providing the very best in customer service. As the new Executive Vice
President for Cultural Enhancement, May will supervise the continued
evolution and expansion of the company's culture throughout all of its
operations. Among the programs that May will oversee are:
-- Umpqua Bank's Universal Associates program, which trains and
empowers store associates with the knowledge and tools to
provide every customer with information and assistance on a
full range of banking services.
-- The Return-On-Quality (ROQ) system that measures and
quantifies several components of exceptional customer service
both in the stores and backroom departments.
-- Enhancement of in-store features, including Umpqua blend
coffee, Internet stations, postal centers, investment centers,
and daily newsstands.
In his new role, May also will manage the Bank's employee training
programs and human resources operations. He also will be responsible
for facilities management, which will include the siting of new stores
and remodels of existing locations.
"We are committed to remaining the leader in community banking and
providing the best in customer service," said Bill Haden, President
and CEO of Umpqua Bank. "From the front line to the back room, we
promote a workplace and a store environment that embodies that
commitment. Steve played a critical role in developing our culture and
our quality service models as the hallmarks of Umpqua Bank, and he is
uniquely qualified to lead our renewed efforts to enhance our culture
as we continue to grow."
May joined Umpqua Bank in 1994 as Executive Vice President of
Retail Banking and helped oversee the development of the Bank's
culture and service delivery models as it grew from $130 million to
more than $1.4 billion in assets. Prior to joining Umpqua Bank, May
spent 20 years in various retail management positions with U.S. Bank.
May holds a bachelor of science degree in business administration from
Oregon State University.
"As we serve more customers and more communities, it becomes
important for us to continue enhancing our customer-focused culture
and our community bank values," said May. "We've done a great job in
defining ourselves by a unique culture based on exceptional customer
service. I am excited to work closely with our associates and
customers as we strive to set new goals for establishing even higher
standards in community banking."
Together with Haden and Ray Davis, President and CEO of Umpqua
Holdings Corporation, May will oversee the development and
implementation of a new Umpqua Bank store model that will provide new
features aimed at enhancing the banking experience for all customers.
The new store model will be unveiled later this year and implemented
in a new flagship store in the Portland metropolitan area to be opened
About Umpqua Bank
Umpqua Bank, headquartered in Roseburg, Oregon, is a subsidiary of
Umpqua Holdings Corporation (NASDAQ: UMPQ), and has 45 locations
between Ashland and Portland and along the Oregon coast. Umpqua
Holdings also owns retail brokerage subsidiary Strand, Atkinson,
Williams & York, which has nine locations throughout Oregon and
Southwest Washington and offers brokerage services within Umpqua Bank
stores. Umpqua Holdings Corporation is headquartered in Portland,
Oregon. For more information, visit www.umpquabank.com.
CONTACT: Umpqua Holdings Corporation
Lani Hayward, 503/228-2117
KVO Public Relations
Ken Ray, 503/221-7415
INDUSTRY KEYWORD: BANKING MANAGEMENT CHANGES
SOURCE: Umpqua Holdings Corporation
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