• Washington Trust Bancorp, Inc.
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  • Washington Trust Announces ''New High Tech/ High Touch'' Providence Branch
    Washington Street Branch Will Move to Westminster Street 
    Company Release - 04/22/2008 16:41


    The Washington Trust Company has announced that it will open a new branch at 156 Westminster Street in Providence's Financial District on August 1, 2008. The Bank's current Providence Branch, located at 180 Washington Street, will relocate to the Westminster address at that time. The Bank also announced that it has entered into an agreement with Diebold, Incorporated (NYSE: DBD), to provide hardware, software and traditional banking equipment to assist in creating a high-efficiency branch designed to bring together the best in technology and customer service. The 3,100 square-foot branch, located in a building owned by 156 Westminster, LLC, will feature an upscale, contemporary tech-savvy environment, designed by Bruce Bisbano, AIA, of Bisbano & Associates, Inc. of Providence. The move is subject to bank regulatory approval.

    "We are creating an environment that is high-tech and high-touch, offering fast, secure banking options that will fully optimize our customer's time," said B. Michael Rauh, Jr., executive vice president of sales, service and delivery, Washington Trust. "We don't view technology as a replacement for service, but rather a complement to it. It's all about providing options for our customers."

    Washington Trust will use Diebold's advanced technology to provide customers with a variety of methods for taking care of their transactions. The new branch will feature a concierge station as a resource to better serve customers. Diebold's identiCenter(R), a self-service kiosk-queuing system will enable Washington Trust to streamline branch traffic and improve customer service. This also allows customers to use the specially designed waiting area to check email, pay bills, or watch television rather than waiting in line. The self-service kiosk also will enable customers to 'check in' upon entering the branch by verifying their identity and selecting transaction options in advance of reaching the sales and service representative. The Bank, in turn, will provide account holders an approximate wait time. Representatives will then prepare for upcoming transactions, greet customers by name and determine assignments by specialty areas, improving customer service. All sales and service representatives will be cross-trained to handle various types of financial transactions.

    Customer service stations will combine functionality and service by providing a single location for customer transactions as well as service functions. Bank representatives will utilize Diebold's "Express Cash Recycler" (ECR) to automatically count, verify and sort deposits, as well as dispense withdrawals for customers. By eliminating the manual counting of cash, the ECR provides more quality time to be spent with the customer.

    "ImageWay(R)" check imaging will also allow customers to experience an enhanced level of safety and comfort when making deposits at the ATM. Customers who make deposits through the ATM, will receive an image of the checks they deposited on their receipt.

    "When approaching Diebold, Washington Trust emphasized that it wanted to create a branch that would use technology to support, not replace, customer service," said Charles Ducey, senior vice president of global development and services, Diebold. "With our advanced technology in branch optimization, we're providing an end-to-end solution that will allow our customers to reap the benefits that technology offers, and increase their focus on customer service, resulting in an all-encompassing, high-efficiency branch."

    "Diebold has been a trusted partner for years," Rauh said. "Now, we are taking that partnership to a new level, focusing on new, successful banking ventures that will keep pace with our customers and outpace our competitors."

    Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs more than 17,000 associates with representation in nearly 90 countries worldwide and is headquartered in North Canton, Ohio, USA. Diebold reported revenue of $2.9 billion in 2006 and is publicly traded on the New York Stock Exchange under the symbol "DBD." For more information, visit the company's Web site at www.diebold.com.

    The Washington Trust Company is a subsidiary of Washington Trust Bancorp, Inc., a $2.5 billion corporation headquartered in Westerly, Rhode Island. Founded in 1800, Washington Trust is the largest independent bank and the oldest community bank in the nation, headquartered in Rhode Island. A state-chartered bank, Washington Trust offers a full range of financial services, including business banking, personal banking, and wealth management and trust services, through its offices located in Rhode Island, southeastern Connecticut and Massachusetts. The Corporation's common stock trades on The NASDAQ Stock Market under the symbol WASH. Web site address: www.washtrust.com.

    Source: The Washington Trust Company

    Contact: The Washington Trust Company Elizabeth B. Eckel, 401-348-1309 Senior Vice President, Marketing ebeckel@washtrust.com or Diebold, Incorporated DeAnn Zackeroff, 330-490-5220 deann.zackeroff@diebold.com