SNL Information Guarantee*
At SNL, we stand behind our information. We promise that if you find (1) any data error in any SNL product attributable to SNL or (2) missing data or substantive news that is otherwise publicly available**, we will send you a reward. Simply notify us of the error or omission by e-mailing us at support@snl.com or calling us at 888.275.2822, and we will send you a $50 American Express gift certificate or make a $50 donation to the SNL Cares Foundation***
Defining Our Promise
Timeliness
SNL guarantees public company financial information, including data from 10-Ks, 10-Qs and earnings releases, is available in the products within five days.
Our teams generally turn around financial information within eight hours for earnings releases and within 24 hours for 10-Qs and10-Ks. As SNL continues to evolve and improve its operations, we are constantly striving to compress our turnaround times.
SNL prioritizes the largest and most newsworthy companies to the top of our workflow, turning around the largest 20% of the companies even more quickly. We strongly encourage clients to inform our support teams of any specific companies they wish to receive high-priority attention.
Please refer to the table below for a more detailed breakout of typical turnaround times.
Accuracy
SNL guarantees every financial item in its database, including ratios provided by the companies we cover. We standardize many financial fields to conform to accepted industry calculations, so our ratio calculations may differ from those reported by a particular company. Please utilize our source tagging and audit trail feature or consult our support teams for clarification.
SNL also rewards its clients for identifying meaningful news errors. Typos and minor editorial issues within news content and other textual content**** are evaluated individually for reward eligibility. While SNL makes every attempt to avoid typos in published material, we balance this consideration with the desire to get major news in front of clients as quickly as possible. Editorial errors that change the meaning of a story and production errors (improper linking, failure to send a newsletter, improper indexing, etc.) are generally deemed award eligible.
Completeness
SNL guarantees that all publicly available information will be included in our products. SNL will reward clients for identifying publicly available information that we have not obtained ourselves within the timeliness parameters outlined above. Note: Non-public information does not qualify.
Important Notes
Errors or omissions previously identified by our users that are in the process of being corrected by our teams may not be award-eligible; these will be evaluated on a case-by-case basis. Corrections that cannot be made immediately but that materially inconvenience our users may, at management's discretion, be deemed award-eligible.
When multiple errors are reported, an independence test will be used to determine whether multiple awards should be granted. For example, if one mistake resulted in more than one error or impacted a large number of companies, periods, or fields (such as an incorrect calculation), the user will be eligible for one award. However, if each error is independent of the rest, the user will be eligible for multiple awards.
SNL's Standard Turnaround Times*****
| Data Set |
Typical Turnaround |
Guarantee |
| Public Company Fundamentals |
| ERs |
8 hours |
5 days |
| 10Qs |
24 hours |
5 days |
| 10Ks |
24 hours |
5 days |
|
| Bank Regulatory Data****** |
24 hours |
5 days |
| Bank Branch Data |
72 hours |
5 days |
| Insurance Stat |
5 days |
5 days |
| Real Estate Properties |
24 hours |
5 days |
| Power Plant Attribute & Ownership Data******* |
24 hours |
48 hours |
| Energy Development Project Data |
24 hours |
48 hours |
|
| Market and Shareholder Data |
| Institutional Ownership |
24 hours |
5 days |
| Insider Ownership |
24 hours |
5 days |
| Dividends |
24 hours |
5 days |
| Short Interest |
24 hours |
5 days |
| Credit Ratings |
24 hours |
5 days |
| Stock Prices |
20 minutes |
3 hours |
| |
| Estimates & Research Reports |
12 hours |
24 hours |
| M&A Transactions |
2 hours |
24 hours |
| Executive Compensation |
12 hours |
5 days |
| Officers & Directors |
12 hours |
5 days |
| Capital Issues & Offerings |
24 hours |
5 days |
| News |
4 hours |
24 hours |
* Granting of the certificate is at the sole discretion of SNL. SNL reserves the right to change or withdraw this offer at any time.
** Publicly available - available from a source in the public domain, including but not limited to a non-confidential securities or regulatory filing, web site, or news story in any newspaper or publication.
*** The SNL Cares Foundation provides corporate-level support for charitable causes and non-profit organizations selected by SNL employees as a positive way of contributing to the communities in which they live and work.
**** Textual content includes, but is not limited to, definitional and biographical content, document and filing abstracts.
***** This table does not include all data sets covered by SNL due to the complex nature of the coverage space. SNL reserves the right to modify any of these guarantees at any time. Please consult our client support teams for further details.
****** SNL guarantees restated Call Reports/ TFRs within one month, and Y9C reports within one quarter of the event.
******* Projects tracked by SNL include only those Power and Environmental Projects on units over 1 MW and connected to the Grid; Transmission Projects include only those equal to or over 115 kV and longer than 10 miles, or greater than $20 million in project costs; Gas Projects include: Pipeline expansion projects greater than 10 miles or greater than $20 million in project costs, new storage projects over 0.1 Bcf, and LNG facilities filed with the FERC.
To submit errors, notify SNL Support via email at support@snl.com, or call 888.275.2822.
