Corporate Headquarters

1001 Bishop Street, Suite 2900

Honolulu, HI 96813

Telephone: (808) 543-5662

Mailing Address

P.O. Box 730

Honolulu, HI 96808-0730

Email: [email protected]

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TERMS AND CONDITIONS OF USE

Terms of Use Legal Notice and Terms of Use Welcome to the Hawaiian Electric Industries, Inc. ("HEI") website (the "Site"), which is hosted on HEI’s behalf by S&P Global Market Intelligence (“S&P”). The following notices, disclaimers, terms and conditions (collectively, the "Terms") govern your use of the Site. We encourage you to read these Terms before using the Site. By using this Site, you agree to the Terms as well as to the Site's Privacy Policy. Ownership and Use of Site and Content This Site and its contents are owned and copyrighted by HEI and its subsidiaries, S&P or licensed from other third parties. You may access and download the content of the Site for noncommercial, internal, and informational purposes only. All copies that you make of material from the Site must bear any copyright, trademark or other proprietary notice located on the Site that pertains to the material being copied. Except as authorized in this paragraph, you are not being granted a license under any copyright, trademark or other intellectual property right in the Site material or any products, services, processes or technology described therein. All such rights are reserved by HEI, its subsidiaries, S&P and/or any other third-party owner of such rights. You agree to access the Site and its contents manually and not automatically through the use of a program or other means. You agree not to take any action, alone or with others, that would interfere with the operation of the Site, to alter the Site in any way, or to impede others’ access to and freedom to enjoy and use the Site. HEI and/or S&P reserve all rights not expressly granted, including the right to terminate your use of the Site without notice. Information You Provide Via the Site Any personal information (such as your name, address, telephone number or email address) you provide to HEI through the Site will be used in accordance with the Site's Privacy Policy. Any other communication or material you transmit to the Site, such as questions, comments or suggestions, will be treated as non-confidential and non-proprietary. Email Updates If you have registered to receive email updates through the Site, notices about HEI will periodically be sent to the email address you have provided to us. You may unsubscribe at any time. Links to Third Party Sites This Site may contain links to third party websites; we do not control such websites and are not responsible for their content. The inclusion of a link to a third party website on this Site does not imply that HEI or its subsidiaries or S&P endorses the other website, the entity that owns such website, or any information, products or services provided or described on such website. Disclaimer of Warranties THIS SITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" BASIS. HEI, ITS SUBSIDIARIES, S&P AND ANY OTHER PROVIDERS OF INFORMATION ON THIS SITE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, CURRENCY, COMPLETENESS, RELIABILITY, OPERABILITY, PERFORMANCE, SECURITY OR ABSENCE OF VIRUSES. YOU ASSUME ALL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR USE OF THE SITE. Limitation of Liability NONE OF HEI, S&P OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, AFFILIATES OR SHAREHOLDERS SHALL BE LIABLE FOR ANY DIRECT OR INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR ANY OTHER LOSSES ARISING OUT OF OR RELATING TO THE SITE, THE USE OF OR INABILITY TO USE THE SITE OR ITS CONTENTS. YOU HAVE SOLE RESPONSIBILITY FOR THE PROTECTION OF ANY EQUIPMENT YOU USE TO ACCESS THE SITE OR ANY DATA STORED ON SUCH EQUIPMENT. It is your responsibility to evaluate the accuracy, completeness or usefulness of any of the contents on the Site. The Site does not represent an offer, solicitation or recommendation with respect to the purchase or sale of any security. Please seek the advice of professionals regarding the evaluation of any of the information on the Site. Indemnity You agree to indemnify and hold HEI, S&P, and their respective directors, officers, employees, agents, representatives, affiliates or shareholders harmless from and against all claims and expenses, including attorney's fees, made by any third party arising out of content you transmit through the Site, your use of the Site or its contents, or your violation of these Terms. Changes to These Terms We reserve the right to modify these Terms at any time without prior notice. If we revise these Terms, we will post the revised version on this page with an updated effective date. General Information If a claim is brought by or against HEI, these Terms are governed by the laws of the State of Hawaii, without regard to its conflicts of law principles, and you agree to the personal and exclusive jurisdiction of the courts located in the City and County of Honolulu for any dispute arising with respect to the Site, the Site's Privacy Policy or these Terms. If a claim is brought by or against S&P, these Terms are governed by the laws of the State of New York, without regard to its conflicts of law principles, and you agree to the personal and exclusive jurisdiction of the courts located in the County of New York for any dispute arising with respect to the Site, the Site's Privacy Policy or these Terms. If any part of these Terms is unenforceable, such part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. Revised September 2016

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PRIVACY POLICY

Privacy Policy Hawaiian Electric Industries, Inc. ("HEI") is committed to protecting online user privacy. This privacy policy ("Policy”) describes our practices regarding information that we may collect when you visit our website, www.hei.com ("Site"). This Policy does not apply to information collected by any other websites, including the websites of HEl's subsidiaries. We encourage you to read this Policy before using our Site. By using this Site, you agree to the terms and conditions of this Policy as well as to the Site's Terms of Use. Information We May Collect Through the Site When you visit the Site, HEI and third parties with whom we have contracted to provide certain website services collect generic information regarding your visit available from your internet browser ("Session Data"). Session Data includes the type of browser you use (for example, Internet Explorer), how you got to the Site (for example, from a search engine or a link), the IP address from which you visit the Site, the pages visited on the Site and the amount of time spent on the Site. We do not link Session Data with personally identifiable information. We do not collect personal information about you unless you voluntarily provide it, such as by signing up to receive email alerts or submitting an information request. Personal information that you might provide to us when using such a function of the site includes your email address, name, telephone number, and mailing address. How We Use the Information We Collect We, and third party service providers we may use to assist us with Site design and maintenance, analyze Session Data only in the aggregate to understand Site traffic and usage, maintain the Site, improve Site content and make the Site more useful to visitors. We use personal information you provide through the Site solely for the purpose of providing the information and services you request. For example, we may use your personal information to fulfill your requests for information and communicate with you about those requests or provide email updates to which you subscribe. With Whom Information May Be Shared We do not sell, lease or license your personal information to any party for any purpose, nor do we share it with third parties for marketing purposes. We may share your personal information with third party service providers with whom we contract for the purpose of processing your information requests and managing email updates. These companies are authorized to use your personal information only as necessary to provide these services and are required to maintain the confidentiality of such information. We may also disclose your personal information if we believe we are required to do so by law, regulation, or legal processes, such as a search warrant, subpoena or court order. We may need to disclose personal information in exceptional circumstances, such as to protect against malicious and/or unauthorized access, to protect legal rights or to address actual or threatened illegal or harmful conduct. We may share aggregate Session Data (i.e., non-personal information) with any third party for any reason. Cookies To collect the Session Data described above, this Site uses "session cookies." A session cookie is a small amount of data sent from a website to your internet browser, temporarily placed on the hard drive of your computer and deleted from your hard drive once you close your browser. These "session cookies" do not collect, store or transmit personal information. Some websites (but not this Site) use cookies that remain on your hard drive so the website will recognize you as a return visitor. Links to Third Party Sites This Site may contain links to third party websites. We do not control such websites and we are not responsible for their privacy practices. We encourage you to read the privacy policies of each website that collects information from you. Children's Information We do not intend to collect any personal information from children through this Site. Please do not allow children under the age of 13 to provide any personal information in connection with this Site. If we determine that a child under 13 has provided personal information through this Site, we will delete that information as soon as practicable. If you become aware that personal information has been provided by a child under 13, please contact us at the address below so we can delete such information. Changes to This Policy HEI reserves the right to modify this Policy at any time without prior notice. If we revise this Policy, we will post the revised version on this page with an updated effective date. Use of the Site following such changes constitutes your acceptance of the terms of the Policy then in effect. Privacy Policy Questions Should you have questions or comments regarding this Policy, please write to us at: Hawaiian Electric Industries, Inc. Website Privacy Policy C/o Corporate Secretary P.O. Box730 Honolulu, HI 96808 Revised September 2016

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Hawaiian Electric Company, Inc. is a subsidiary of HEI. As a holding company, HEI does not sell products or services and therefore is unregulated by the state public utilities commission.
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